Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fernandez Honda
San Antonio, TX
1,328 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,328 reviews
September 22, 2016
Saved the weekend ! We were in San Antonio for the weekend to visit Sea World with my wife and daughter when we got into town late Thursday night I had a warning light be We were in San Antonio for the weekend to visit Sea World with my wife and daughter when we got into town late Thursday night I had a warning light begin to start flashing on my Accord. I was worried about what possible damage might occur if I continued to drive as well as being stranded in the middle of nowhere on our return trip to Houston. So I tried to schedule an appointment on line for service. They were fully booked up for the next day but I decided to be there when they opened just in case I could get in. I met Joshua Verdin the service adviser and told him my situation he said he would make sure that a service technician would lock at my car. Later I met and spoke with the service technician Daniel and he informed me what had been found but that he did not have the part available after explaining to him that I was from out of town and would have to remain in town until they got the part he told me he would see what he could do. He returned after awhile and said he found the part and stayed over installing the part as well as running diagnostic recheck and driving test. to make sure my car was in good shape for our return trip. Joshua and Daniel both went the extra mile to make sure our weekend as well as our return trip was fun and safe! If I lived in San Antonio I know where I would be buying my next Honda. Thank you Fernandez Honda. More
by Dhumes123
Employees Worked With
Joshua Verdin, Daniel (service tech.)
September 22, 2016
New Car Very pleased with the service I received from Julian, Fabian, Felipe and Ron. A bit disappointed that some of the options I wanted did not come on th Very pleased with the service I received from Julian, Fabian, Felipe and Ron. A bit disappointed that some of the options I wanted did not come on the model I chose but overall pleased with the car. More
by Valerie Gloria
Employees Worked With
Felipe, Fabian Rodriguez, Ron Valentin, Julian Martinez
September 22, 2016
2014 Accord Sport...Great experience The whole experience was better than I would have thought possible. I was able to get a good price and handle financing before I ever set foot in deal The whole experience was better than I would have thought possible. I was able to get a good price and handle financing before I ever set foot in dealer door. Once at the dealer all went smooth. More
by Happy am i
Employees Worked With
Oscar Fernandez, Mark Smith
September 19, 2016
Terrible customer service in sales and services I took my car in for the window tint I purchased from them and after waiting an hour longer than what they told me it would take I got my car back onl I took my car in for the window tint I purchased from them and after waiting an hour longer than what they told me it would take I got my car back only to have the trunk covered in white (my car was a dark blue/grey). I asked them if they could run it through the car wash they have since it was really dirty after the tint and they did. After waiting 20 minutes (no exaggeration) for the guy to come back with my car he tells me he ran it through the wash twice and couldn't get the "dirt" off my car. I inspected my car and realized it was not dirt and instead some white residue that was embedding itself into the paint job of my car (which was only a week old). I tell the guy that I want them to wash it off since it was getting into the paint. The guy basically tells me it wasn't their fault and that there is nothing they can do. I tell him I wasn't leaving until they resolved the issue since it WAS their fault. After they inspect it for another 15 minutes they come back just to tell me what I already know and then start telling me it was just dirt or tree sap and that I parked it somewhere and didnt wash the car in time so it embedded itself into the paint. I tell them I don't park anywhere near trees on my daily route and they give me some spiel that they do the tint from the inside so it couldn't be from them. I realize that they do use a soap/adhesive for the back window when they apply it and know that its probably the adhesive from that that is on my trunk. I go through 3 people and everyone of them tells me I must have brought it in dirty or parked it close to a tree/dirty area. Finally the last guy talks to me and patronizes me the entire time and says that I must have parked it near people who where painting a car (some bs excuse) and that it looked like over spray. I told him that was not the case and he tells me that I "must see the situation from their perspective". I told him to see from mine, I bought that car a week ago and they already damaged it and wont at the very least take responsibility for it. He then tells me just to go buy a clay bar and basically take it off myself. To put how bad the damage was it looked like 15+ years worth of sun damage done to the paint of the car in and hour and a half. Also, during my car buying phase I was unfortunately matched with a salesman who was a complete jerk. He made rude, asinine remarks about the car I brought in to trade and even made an insulting remark about my fiance when we told him about an accident she was in. He was unprofessional and honestly I wish I had another salesperson. He wasted an hour of my time when I was trying to figure out what the rate of my loan would be and who the lender was (I was trying to see if I could get a lower rate than my bank USAA). After I find out the rate was going to be almost a point higher I decided I didn't was to go with the bank they offered me, a decision that would have cut an hour of my time to make. Over all my experience was frustrating and they kept pressuring me and saying things like, oh its only a small difference (money wise). The finance guy didn't even take off the adjusted amount and sold me the car for more than what they originally agreed for me to pay, a $90 difference. It was sad because I really wanted my next car to be from this dealer since my previous car was purchased from here and my parents both bought 2 cars years ago from the dealer. Their service now is poor and everyone is nice until you purchase a car from them, then they don't care so long as they car has been paid off buy the bank. Terrible place to shop for a car and I would recommend Fiesta, Gunn, or any other dealer if you are interested in a Honda. More
by montymann93
Employees Worked With
Ron Valentin, Don Keoviva
September 19, 2016
Great and friendly. My experience was great. Our sales man Joe Campos was really helpful and friendly. And our Financial manager Ron Valentin was really helpful as well. My experience was great. Our sales man Joe Campos was really helpful and friendly. And our Financial manager Ron Valentin was really helpful as well. More
by felicianofelix.deharo
Employees Worked With
Ron Valentin, Joe Campos
September 09, 2016
Great experience in buying a new Odyssey! Just bought a New Honda Odyssey today and it was a very good experience. Ruben Fuentez was our salesman and he was polite and efficient not wasting o Just bought a New Honda Odyssey today and it was a very good experience. Ruben Fuentez was our salesman and he was polite and efficient not wasting our time and was up front and honest. More
by Chase1210
Employees Worked With
Ruben Fuentes
September 08, 2016
Fast easy good deal Got great car at great price, jsimie was easy to work with and dealership had exact car I wanted , car bought in less than an hour .no pressure , no p Got great car at great price, jsimie was easy to work with and dealership had exact car I wanted , car bought in less than an hour .no pressure , no problems. More
by Prestonst
Employees Worked With
Jaime Almanza, Oscar Fernandez
September 07, 2016
Super Friendly and Easy to Work With Very knowledgeable staff..... Ernest quickly assessed our needs and likes, and located the car we wanted. Everyone at the office was incredibly friend Very knowledgeable staff..... Ernest quickly assessed our needs and likes, and located the car we wanted. Everyone at the office was incredibly friendly to the sales rep to the business manager to the financing dept. When the all weather mats included in our purchase were not available the day of the pick up of the car, Ernest was helpful enough to bring them to our work when available. I would highly recommend this dealership. More
by Kes123
Employees Worked With
Ron Valentin, Ernest Esteves
September 07, 2016
Short visit turns out Big! Great price and trade-in for trk. Stopped by to get the value of my 2006 H3 Hummer; and at the end received exceptional service, fantastic trade for my vehicle plus low interest rate. Stopped by to get the value of my 2006 H3 Hummer; and at the end received exceptional service, fantastic trade for my vehicle plus low interest rate. Jose Olivares is a true professional. Tks More
by Philmoreno
Employees Worked With
Jose Olivares
September 07, 2016
Stress Free Frenandez Frenandez Honda ended my stressful car search for a dealership who was military friendly. Frenandez Honda, a USAA preferred dealership, was knowledgea Frenandez Honda ended my stressful car search for a dealership who was military friendly. Frenandez Honda, a USAA preferred dealership, was knowledgeable and experience with the absence of a service member wanting to purchase a vehicle via Power Of Attorney. Ruben Fuentez was professional, knowledgeable , patient, and very accommodating. He made my experience pleasant and stress free. He is familiar with Service Members and USAA process when purchasing a vehicle. Excellent service from beginning to end. Thank you Ruben! I highly recommend Frenandez Honda and sales consultant Ruben Fuentez. More
by Urgent
Employees Worked With
Ruben Fuentes
