Fernelius Toyota

Excellent customer service after the sale. The sale was the best car buying experience I ever had the best car buying experience I ever had More

Extremely professional staff. Everyone I spoke with was always volunteering to do more than expected. These people were there with a “can do” attitude at every turn. Great experience! always volunteering to do more than expected. These people were there with a “can do” attitude at every turn. Great experience! More

We purchased 2 cars from this dealership but after going in for an oil change today, we will be looking for a new dealership for our maintenance and next purchase. During a pandemic and with a big spike in in for an oil change today, we will be looking for a new dealership for our maintenance and next purchase. During a pandemic and with a big spike in cases last week in Cheboygan, almost no one who works there was wearing a mask. The guy who approached me pulled up a gator and a couple of others had masks over their mouths only, leaving their noses uncovered but that was literally it. As a business, they can make their choice not to enforce the mandatory mask rule from the state but I can choose to take my business elsewhere. I want to do business with a dealership who shows me they value my health and safety as well as that of their employees. More

Gage was a great salesman! He got close to what we wanted on our trade in and did all he could to get us a great deal and all we wanted and then some extras on our pre-owned vehicle purchase! Very happy with on our trade in and did all he could to get us a great deal and all we wanted and then some extras on our pre-owned vehicle purchase! Very happy with our experience! Gage made it very comfortable despite these trying times during covid! Many thanks to all that helped in the purchase at the dealership! More

We were really pleased with the entire Jeep purchase experience - especially the “road ready” process you could offer with plates, title, insurance, and taxes. With the COVID-19 pandemic this streamlini experience - especially the “road ready” process you could offer with plates, title, insurance, and taxes. With the COVID-19 pandemic this streamlining of the purchase experience is wonderful. More

Great Dealership!Lenny our sales professional was the Great Dealership! Lenny our sales professional was the best. There was no sales pressure which was very appreciated. Lee Ann in finance was a pleasur Great Dealership! Lenny our sales professional was the best. There was no sales pressure which was very appreciated. Lee Ann in finance was a pleasure to work with! I would definitely buy another car from this Dealership! More

Deceptive Business Practices !!! Neighbor and I set to lease Ford truck from Fernelius Ford and Ram truck from Fernelius Toyota. First Ford lease terms were confirmed by email and pho Neighbor and I set to lease Ford truck from Fernelius Ford and Ram truck from Fernelius Toyota. First Ford lease terms were confirmed by email and phone prior to arrival. Paperwork was being signed when it was noticed the term of the lease was 2 years not 3 as previously agreed upon. When noticed the dealer suggested it was a mistake. Neighbors lease terms changed and were considerably higher. BAIT and Switch !!!!! Next the Fernelius Ram lease .... salesman forwarded the window sticker of the truck and a negotiated set of lease terms agreed upon. On pickup day was told by salesman and General Manager the truck was " SOLD ". deal could not be completed. Investigated and the vehicle was not SOLD but was actually at another dealer down state. Could find similar truck but the terms would be much higher!!! BAIT and Switch .... would advise not doing business with this family of dealerships.. you've been warned !! More

Purchasing a vehicle from Fernelius Toyota was a pleasant and simple experience. All departments are well-connected and efficient in there respective departments. A testament to great staff and management. W and simple experience. All departments are well-connected and efficient in there respective departments. A testament to great staff and management. Will recommend anybody to their dealership. More

I was pleasantly surprised by the atmosphere and customer service. My husband and I were very happy with our experience! It is a beautiful building service. My husband and I were very happy with our experience! It is a beautiful building More

Stay away from this dealer. Service dept is not trust worthy. Very disappointing experience. Parts dept is fine but sales and service is horrible. Service and sales is not customer oriented. worthy. Very disappointing experience. Parts dept is fine but sales and service is horrible. Service and sales is not customer oriented. More