Fernelius Toyota

Deceptive Business Practices !!! Neighbor and I set to lease Ford truck from Fernelius Ford and Ram truck from Fernelius Toyota. First Ford lease terms were confirmed by email and pho Neighbor and I set to lease Ford truck from Fernelius Ford and Ram truck from Fernelius Toyota. First Ford lease terms were confirmed by email and phone prior to arrival. Paperwork was being signed when it was noticed the term of the lease was 2 years not 3 as previously agreed upon. When noticed the dealer suggested it was a mistake. Neighbors lease terms changed and were considerably higher. BAIT and Switch !!!!! Next the Fernelius Ram lease .... salesman forwarded the window sticker of the truck and a negotiated set of lease terms agreed upon. On pickup day was told by salesman and General Manager the truck was " SOLD ". deal could not be completed. Investigated and the vehicle was not SOLD but was actually at another dealer down state. Could find similar truck but the terms would be much higher!!! BAIT and Switch .... would advise not doing business with this family of dealerships.. you've been warned !! More

Purchasing a vehicle from Fernelius Toyota was a pleasant and simple experience. All departments are well-connected and efficient in there respective departments. A testament to great staff and management. W and simple experience. All departments are well-connected and efficient in there respective departments. A testament to great staff and management. Will recommend anybody to their dealership. More

I was pleasantly surprised by the atmosphere and customer service. My husband and I were very happy with our experience! It is a beautiful building service. My husband and I were very happy with our experience! It is a beautiful building More

Stay away from this dealer. Service dept is not trust worthy. Very disappointing experience. Parts dept is fine but sales and service is horrible. Service and sales is not customer oriented. worthy. Very disappointing experience. Parts dept is fine but sales and service is horrible. Service and sales is not customer oriented. More

Excellent service and great facility. Curt and Lee Ann are world class professionals. Curt went above and beyond to find the specific car I wanted. We came to find out and great facility. Curt and Lee Ann are world class professionals. Curt went above and beyond to find the specific car I wanted. We came to find out that loaded RAV4 Hybrid are hard to find in Northern Michigan. However, Curt hit a homerun for me. Lee Ann in finance is awesome as well. Both these folks are excellent. The food in the lobby is delicious and an excellent amenity. Love my new car. More

5000 mile checkup, rotate tires Made appointment for 11 am. 2 1/2 hrs. Later, they finally finished, not because it took them that long. They started at 2 pm. A number of people who Made appointment for 11 am. 2 1/2 hrs. Later, they finally finished, not because it took them that long. They started at 2 pm. A number of people who came later were taken care of first. So much for appointments. More

Warranty work. I scheduled warranty work on my Toyota 4Runner early in the morning. The staff told me it would likely take a few hours. Due to my location in the Upp I scheduled warranty work on my Toyota 4Runner early in the morning. The staff told me it would likely take a few hours. Due to my location in the Upper Peninsula, they arranged for a rental vehicle and told me I could return the following day. My vehicle was ready as promised and I was on my way. Ryan in the service department was awesome and handled all the details. This is a very nice facility and I would recommend it to anyone. Great job! More

Excellent service and done on time They did a great job of diagnosing the problem in my Tacoma. Done on time and very reasonable price. Very courteous. They called with the estimate They did a great job of diagnosing the problem in my Tacoma. Done on time and very reasonable price. Very courteous. They called with the estimate More