Fernelius Toyota

Awesome service department Quick in and out, friendly staff and willing to talk to you. I did have warranty work done, but they still were happy do complete the work. Quick in and out, friendly staff and willing to talk to you. I did have warranty work done, but they still were happy do complete the work. More

Excellent service Everyone was so friendly and helpful, my car got fixed in a very short amount of time. Also the people took it upon themself to order more parts for d Everyone was so friendly and helpful, my car got fixed in a very short amount of time. Also the people took it upon themself to order more parts for different recalls I didn't know about. Which I thought was extremly nice. They also informed me (with no extra charge) my breaks and roators need to be done. I will defintally considered taking my veichle here more often. More

Very satisfied with overall experience Salesperson showed up quickly to ask if there was anything he could help with tried to take care of us and are questions and not long wait dealing wit Salesperson showed up quickly to ask if there was anything he could help with tried to take care of us and are questions and not long wait dealing with paperwork More

Great experience My fiancé and I had the pleasure of working with Justin Stiles on our new car purchase. He was professional, knowledgeable and made himself available My fiancé and I had the pleasure of working with Justin Stiles on our new car purchase. He was professional, knowledgeable and made himself available to work within our busy schedule. We had a great experience and look forward to working with Justin in the future at Fernelius Toyota. More

Absolutely outstanding My husband and I were able to get a 2015 tundra, the employees there are so helpful explaining all the details from the loan to the truck. We enjoyed My husband and I were able to get a 2015 tundra, the employees there are so helpful explaining all the details from the loan to the truck. We enjoyed working with them and will go back there for our next buy. More

Painless Experience After 30+ years of car buying experiences that were never pleasant I dreaded the idea of replacing one of our cars. We visited several dealerships wi After 30+ years of car buying experiences that were never pleasant I dreaded the idea of replacing one of our cars. We visited several dealerships with typical results - we felt that they were being less than honest with the single goal of extracting as much money from us as they could - typically promising a "great price" when contacted by telephone and then giving us their "best offer" at near list price. As a last resort we made the drive to Cheboygan to visit Fernelius and found a completely different experience. The first offer was right in line the TrueCar "good" price level. They suggested that I could do better selling my old car rather than trading it (which I did in 3 days). Over-all, this was the best car buying experience we have had. More

2015 Tundra TRD Pro Fernelius Toyota located my 2015 Tundra TRD Pro black on black in just a few short months, something no dealers in and around Grand Rapids could do. Fernelius Toyota located my 2015 Tundra TRD Pro black on black in just a few short months, something no dealers in and around Grand Rapids could do. The truck is every bit that described in all the magazines and media. Going from a totally satisfied owner of a 2011 Tundra Rock Warrior to the TRD Pro is amazing. I applaud Dave Fernelius and his team for hunting this truck down for me and making my experience with them once again enjoyable. More

2007 4 runner This is the 4th car I have got at this dealership great deals and have 3 friends that have got their cars here highly recommend dealer This is the 4th car I have got at this dealership great deals and have 3 friends that have got their cars here highly recommend dealer More

We brought our RAV4 in for yet another recall, the second one for the same problem. They waited close to a year, from our first notification of this recall, before finally bringing our car in to be fixed. In one for the same problem. They waited close to a year, from our first notification of this recall, before finally bringing our car in to be fixed. In the meantime, another part failed on our car, as a result of this problem not being fixed when it should have been. They, of course, refuse to fix this secondary problem. The service manager mentioned was arrogant and condescending, and in no way tried to work with us. He just lost them 3 future sales, one in the immediate future. We thought this was a great dealership, too, until this came along. I hope they enjoy the money they saved in helping us with this problem, because they lost a lot more in the long run. More

Great experience will tell others how great it was and will come back in the future. First time getting a new truck and felt appreciated. will come back in the future. First time getting a new truck and felt appreciated. More