Fernelius Toyota

Painless Experience After 30+ years of car buying experiences that were never pleasant I dreaded the idea of replacing one of our cars. We visited several dealerships wi After 30+ years of car buying experiences that were never pleasant I dreaded the idea of replacing one of our cars. We visited several dealerships with typical results - we felt that they were being less than honest with the single goal of extracting as much money from us as they could - typically promising a "great price" when contacted by telephone and then giving us their "best offer" at near list price. As a last resort we made the drive to Cheboygan to visit Fernelius and found a completely different experience. The first offer was right in line the TrueCar "good" price level. They suggested that I could do better selling my old car rather than trading it (which I did in 3 days). Over-all, this was the best car buying experience we have had. More

2015 Tundra TRD Pro Fernelius Toyota located my 2015 Tundra TRD Pro black on black in just a few short months, something no dealers in and around Grand Rapids could do. Fernelius Toyota located my 2015 Tundra TRD Pro black on black in just a few short months, something no dealers in and around Grand Rapids could do. The truck is every bit that described in all the magazines and media. Going from a totally satisfied owner of a 2011 Tundra Rock Warrior to the TRD Pro is amazing. I applaud Dave Fernelius and his team for hunting this truck down for me and making my experience with them once again enjoyable. More

2007 4 runner This is the 4th car I have got at this dealership great deals and have 3 friends that have got their cars here highly recommend dealer This is the 4th car I have got at this dealership great deals and have 3 friends that have got their cars here highly recommend dealer More

We brought our RAV4 in for yet another recall, the second one for the same problem. They waited close to a year, from our first notification of this recall, before finally bringing our car in to be fixed. In one for the same problem. They waited close to a year, from our first notification of this recall, before finally bringing our car in to be fixed. In the meantime, another part failed on our car, as a result of this problem not being fixed when it should have been. They, of course, refuse to fix this secondary problem. The service manager mentioned was arrogant and condescending, and in no way tried to work with us. He just lost them 3 future sales, one in the immediate future. We thought this was a great dealership, too, until this came along. I hope they enjoy the money they saved in helping us with this problem, because they lost a lot more in the long run. More

Great experience will tell others how great it was and will come back in the future. First time getting a new truck and felt appreciated. will come back in the future. First time getting a new truck and felt appreciated. More

Third car from same salesperson. The staff always goes out of the way to insure all our concerns are addressed. The selection process is easy as is the final closure of the deal. Thank you Chrissy! out of the way to insure all our concerns are addressed. The selection process is easy as is the final closure of the deal. Thank you Chrissy! More

I highly recommend purchasing your next car or truck from Fernelius Toyota, CDJR family. Travis, Hugh, and Chrissy were professional, courteous, responsive and knowledgable. The experience was seamless from Fernelius Toyota, CDJR family. Travis, Hugh, and Chrissy were professional, courteous, responsive and knowledgable. The experience was seamless from start to finish and I look forward to the next vehicle purchase from Fernelius Toyota, CDJR. More

Dealing with Curt Gardner at Fernelius was a pleasure. He made the car buying experience painless. If you are looking to do business with a place that understands the importance of customer service, then Cur made the car buying experience painless. If you are looking to do business with a place that understands the importance of customer service, then Curt is the man to see! More

Went up to just look into buying a new truck and drove away in one, was very satisfied. Curt was very helpful and answered all of my questions. away in one, was very satisfied. Curt was very helpful and answered all of my questions. More

LeeAnn worked hard to make sure we found the perfect car, very friendly and easy to work with, low pressure! She definitely went above and beyond for us. The vehicle was delivered to us in immaculate condi very friendly and easy to work with, low pressure! She definitely went above and beyond for us. The vehicle was delivered to us in immaculate condition. Would definitely purchase a car from her again. The dealership is lucky to have her on their team. More