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Fernley Chrysler Dodge Jeep Ram

Fernley, NV

4.4
91 Reviews

1395 E Newlands Rd

Fernley, NV

89408

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Showing 91 reviews

May 19, 2022

Did a great job when it comes to oil service and tire rotation the only thing that they don’t do want to do the tire rotation which they should do is check the tire pressure when I came home I check my t More

by Svnv1956$@
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane,Lee
May 23, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

While we appreciate the kind feedback about your oil change, we apologize for the inconvenience regarding your tire rotation. It is our goal to deliver seamless and straightforward service, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Lucas Kunze - Service Manager - 775-433-6110

May 02, 2022

Easy to deal with made my appointment got right in and out very professional Thank you More

by Mikedallara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Brandon
May 02, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

Mike, it makes our day to hear we succeeded in making your service experience so simple! Many thanks from all of us at Dolan Fernley Chrysler Dodge Jeep Ram for your excellent review, and we look forward to your next visit!

April 18, 2022

Had to update my review, while the sale process was smooth and enjoyable the after sale process has been dismal. I am waiting for a second key for my new vehicle still 2 weeks post sale and I was told More

by primedigitsnv
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert, Alma, Tom and Johny
Apr 19, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with the Dolan Fernley Chrysler Dodge Jeep Ram team. Drive safely, and we hope to see you back!

May 03, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

I am very sorry for the delay you've experienced with the arrival of your second key and for our lack of communication regarding your further concerns. I will look into this matter and ensure a member of my team reaches out to you. I apologize for any inconvenience and have also provided my direct contact information if you would like to call me sooner. Thank you, Tom Werbeckes - General Manager - 775-404-3330

April 03, 2022

Car was serviced properly. When car wasn't ready dealer made sure I had a ride home and back to pickup the vehicle. I would go there again for service on my chrysler products. More

by Missionhighboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron
Apr 03, 2022 -

Missionhighboy responded

Service coordinator did a fairly good job. Will be back.

Apr 04, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

Thank you for sharing this feedback about your service experience! It makes us happy to know that you're a satisfied customer. Have a great week! - Dolan Fernley Chrysler Dodge Jeep Ram team

December 26, 2021

Duane and his entire staff are all always very helpful, courteous, and friendly. They take the time to explain everything to you. They always go the extra mile to make sure you’re experiencing the service More

by RonJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane, and the shuttle driver whose name I cannot remember they began with an R.
Dec 27, 2021 -

Fernley Chrysler Dodge Jeep Ram responded

It makes our day to see that Duane and the team went above and beyond to make your experience a great one, Ron! Thanks for supporting Dolan Fernley Chrysler Dodge Jeep Ram and we'll see you next time!

December 09, 2021

Very pricey for an oil change and tire rotation $200.00. Car was ready when they said it would be with a big bird poop on the hood. Would think for that price could have gotten a quick wash and vacuum the f More

by Geonkat2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nice Man
Dec 10, 2021 -

Fernley Chrysler Dodge Jeep Ram responded

We're sorry to hear you're unhappy with our pricing and that your car wasn't in the condition you anticipated upon pickup. We aim to keep our rates affordable and maintain a pleasant client experience. I will share this feedback internally but would also be glad to talk through this directly. Please give me a call, if you are interested. Otherwise, I hope we find another opportunity to impress you down the road. Thank you, Lucas Kunze - Service Manager - 775-433-6110

October 31, 2021

Excellent customer service. They were very helpfully answers all my questions i needed to kno. Left with a 2022 Truck! Dodge is the best! More

by Joeyfferreira
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James, Robert and Nadia
Oct 31, 2021 -

Joeyfferreira responded

I was a very satisfied customer! Left with a New Truck.. Excellent customer service 👌

Nov 01, 2021 -

Fernley Chrysler Dodge Jeep Ram responded

It's great to hear that you had such an excellent purchasing experience here at Dolan Fernley Chrysler Dodge Jeep Ram! We're pleased that you're excited about your brand new truck. Congrats and happy driving!

October 29, 2021

Duane from Fernley Dodge was wonderful to work with and recommend speaking with him for your car needs. More

by Edelstein Donovan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane
Oct 29, 2021 -

Fernley Chrysler Dodge Jeep Ram responded

Thank you for taking time to share this feedback about Duane! We are so happy that he could assist with your purchase. Safe driving in your new ride! - Dolan Fernley Chrysler Dodge Jeep Ram team

September 06, 2021

Perfect service great people And staff appointment was in timely matter . Wait time was short. Answer all my questions to my satisfaction. I’m able to call anytime for anything More

by jddeem777@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane
Sep 06, 2021 -

Fernley Chrysler Dodge Jeep Ram responded

There is nothing more we love than a happy customer and great feedback! We are pleased the Dolan Fernley Chrysler Dodge Jeep Ram team was able to assist you successfully. Take care!

September 04, 2021

Merrill-Lyn was absolutely amazing and helped out a ton and completely understood exactly what I wanted! You won't regret going to Fernley Dolan at all! More

by Anonymous
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Merrill-Lyn
Sep 07, 2021 -

Fernley Chrysler Dodge Jeep Ram responded

We're glad we did such a great job during your recent visit! Thank you for taking the time to share your feedback - the entire Dolan Fernley Chrysler Dodge Jeep Ram team appreciates it! Drive safe!

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