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Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.7
1,559 Reviews

1,559 Reviews of Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

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May 18, 2023

Sean was very easy to work with. Took car of the issues with my car quickly and communicated the whole way through! I can't ask for more or better!! More

by Joey Caparelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Sosner
May 16, 2023

Horrible wait time, service manager is rude, and two of four issues I brought in service for is still not fixed, it’s been there over two months paid my service bill and issues are still not resolved. It’s More

by PYRCE.PAVLOVICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Cue
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

We apologize for the negative experience you had with our service department. This is not the level of service we strive to provide to our customers. We take your feedback seriously and will address these issues immediately. We would appreciate the opportunity to make things right. Please contact us directly so we can work towards a resolution. Thank you for bringing this matter to our attention.

May 16, 2023

The service manager knew exactly what to do, and diagnose my problems after I just gave him a few words as to what I was dealing with so in addition to the schedule oil change, the trunk latch was actually r More

by PJAYLOWE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Esquerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Sosner, William Maya
May 16, 2023

Entire experience from the arrival time and drop off to pickup was fast, professional and excellent. More

by cornepo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2023

Shawn Sosner has gone above and beyond to help me with all of my concerns. He has even taken the time to answer my calls after hours to make sure that everything is still okay. I highly recommend Shawn an More

by jcastro5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Sosner, William Maya
May 13, 2023

A pleasure to work with , great service , 👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻 five star service , the place to go , great More

by michaelg9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2023

Sean , the service advisor was fantastic. Unbelievable very happy with the service. The car was shipped back to Canada. He took care of that as well. I will be back there again for service. I More

by LORENZO8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Fitzpatrick, I believe is his name
May 11, 2023

The service advisor was extremely rude. He would not address any of our maintenance questions. We will never buy another car from the Fort Lauderdale location. More

by LOYACONAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Gutierrez
May 11, 2023 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

We apologize for the negative experience you had with our service advisor. Our team aims to provide the best possible service to all of our customers, and we're sorry that we fell short in your case. We take all feedback seriously and will use it to improve our service going forward. Please feel free to contact us if you have any further concerns or questions. Best regards,

May 11, 2023

Farzan was fantastic. Will definitely coming back to work him and the dealership! I live in Sarasota as well! More

by JOSHUA41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Farzan Bigdeli
May 11, 2023

Great to deal with, from the time they picked up till they delivered it back to me More

by csobel4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Esquerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Carponi, Shawn Sosner, William Maya
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