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Ferrari of San Francisco

Mill Valley, CA

4.9
672 Reviews

595 Redwood Hwy

Mill Valley, CA

94941

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672 Reviews of Ferrari of San Francisco

December 31, 2022

Prompt, courteous. Video clip by the Tech who worked on my car was very helpful. Valeria is a gem! First class service from start to finish. More

by Fast Planner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar - he picked up and delivered my car. Professional, Valeria Sanabia, Todd Troedel
Jan 03, 2023 -

Ferrari of San Francisco responded

We’re delighted to get your 5-star review. Valeria and the team are glad to have your trust and confidence. Thanks for working with us here at Ferrari of San Francisco!

December 27, 2022

Worst experience. Never bringing our car there again. Horrible service. Zero communication. Your brand and reputation of this service department is terrible. More

by Shirin.a.goodarzi
Recommend Dealer
No
Employees Worked With
Valeria Sanabia
Dec 27, 2022 -

Ferrari of San Francisco responded

This is concerning feedback and certainly not the impression we hope to leave with our customers. We take negative feedback seriously, and I would like to understand better what has transpired here so I can improve our business and your experience. Please reach out when you can. Thank you, Mark Paddack - General Manager - (415) 526-2163

December 21, 2022

Ferrari of San Francisco are way more than a car dealer. Without the team at FSF I would not have been able to participate in the world of Ferrari . I spend less time with the team buying a car versus learn More

by Mr India Mickey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Troedel, Mark Paddack, James Chou, Jeff Harley, Tom McAfee, Emmanuel Turin, Julie McLisky, Valeria Sanabia
Dec 21, 2022 -

Ferrari of San Francisco responded

Thank you for your review! We're happy to hear that the Ferrari of San Francisco team helped you and your vehicle. We are happy that you're a satisfied customer of Ferrari! Have a great day.

December 08, 2022

So exciting when I went picking up my dream car ,thanks for giving me chance own my dream car ,thanks James give me ideas about my favorite color and detail helping .thanks Ashraf show me all the details a More

by Jinwuyanhong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Chou, Ashraf Tawadros
Dec 08, 2022 -

Ferrari of San Francisco responded

We are delighted to hear that James, Ashraf, and the team could help you secure your dream car! Thank you for working with us here at Ferrari of San Francisco.

December 08, 2022

Excellent customer service. Valeria, the service advisor is the best. She provided us with all information that we needed during the service, making the whole process easy and s More

by phayik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valeria Sanabia
Dec 08, 2022 -

Ferrari of San Francisco responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Ferrari of San Francisco with your vehicle's care! We are thrilled that Valerie was such an awesome service advisor! Safe travels and we hope to see you again down the road!

December 08, 2022

I cannot thank Jeff Harley enough for helping me make my dream of owning a Ferrari a reality! From the first time I walked into the dealership 3 years ago through taking delivery of my 2012 458 Italia yeste More

by John M
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Harley
Dec 09, 2022 -

Ferrari of San Francisco responded

John, We are thrilled to hear this! We strive to make car dreams come true and are glad that we could be a crucial part of your dream coming true. Jeff is a great asset to our team here at Ferrari of San Francisco and we feel lucky to have him! We wish you many incredible miles in your new Ferrari and we hope to see you in the future! Take care!

December 03, 2022

Wonderful service from the time I made the appointment to servicing the car to pick up. So appreciative!! More

by Joanie
Recommend Dealer
Yes
Employees Worked With
Mark Paddack, Julie McLisky, Valeria Sanabia
Dec 04, 2022 -

Ferrari of San Francisco responded

We appreciate your business and your review, Joanie! Thank you from the Ferrari of San Francisco Team, Joanie!

December 01, 2022

Extremely warm and helpful people, and they make the experience elegant and fun at the same time. Highly recommended. More

by CLK
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Mark Paddock, James Chou, Jeff Harley, Emmanuel Turin
Dec 01, 2022 -

Ferrari of San Francisco responded

We love this feedback! Thanks for choosing Ferrari of San Francisco. Have a great day!

November 18, 2022

The service dept was terrible Never a call back Late on resolving issues Then the car was dirty More

by jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Valeria Sanabia
Nov 20, 2022 -

Ferrari of San Francisco responded

Jeff, I'm so sorry to see this feedback. We strive to provide top-notch service and I'd like to apologize that this wasn't reflected during your experience. If you're willing, I'd be grateful for the opportunity to speak with you further and see if there is anything I can do to help here. Please consider contacting me at your earliest convenience. Thank you, Mark Paddack - General Manager - (415) 384-4308

Nov 21, 2022 -

jeff responded

Mark, your number says it is disconnected

Nov 21, 2022 -

Ferrari of San Francisco responded

Jeff, my apology as the system inserted the incorrect phone number for me. Please reach out at your convenience. Thank you, Mark Paddack - General Manager - 415-380-9700

November 03, 2022

Professional, courteous and very helpful. I had the easiest and most straight-forward transaction ever purchasing a vehicle. More

by Q
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ashraf Tawadros
Nov 04, 2022 -

Ferrari of San Francisco responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with the Ferrari of San Francisco team. Drive safely, and we hope to see you back again down the road!

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