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Fertitta Chevrolet

Houston, TX

4.9
1,003 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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1,003 Reviews of Fertitta Chevrolet

August 27, 2023

Trever is an asset to NFC. ! He works well with scheduling your appointment and keeping in touch with you through the whole process. More

by Big K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie, Jose Guevara
Aug 29, 2023 -

Fertitta Chevrolet responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Trever does for Norman Frede Chevrolet and our customers. Hope to see you again soon! Sincerely, The Norman Frede Chevrolet Team

August 27, 2023

Outstanding dealer that is Honest! Andrew is a great person to work with and very knowledgeable and helpful. The entire staff is great. They have terrific prices as well and a ve More

by dustin.guiducci
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon, Andrew Reyes
Aug 30, 2023 -

Fertitta Chevrolet responded

Congratulations on your new vehicle, Dustin. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Andrew was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Norman Frede Chevrolet Team

August 27, 2023

We are a return buyer. We’ve always had a pleasure doing business with this dealership. More

by Pa.rodgers5175Peggy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonya Allen - Finance - 5 stars , Chance Merritt, Milly Jose
Aug 30, 2023 -

Fertitta Chevrolet responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, The Norman Frede Chevrolet Team

August 26, 2023

Of course I would rate it a 5, Excellent. And Mia was terrific. She had adopted a professional approach to send me a text almost everyday letting me know what stage my car was in. It literall More

by aarashid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mia
Aug 28, 2023 -

Fertitta Chevrolet responded

Thanks for your awesome review, Amir! We're very happy to hear that Mia was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Norman Frede Chevrolet Team

August 26, 2023

The service department was excellent with handling my vehicle and repairing the recap. Much appreciated. I have to comment that washing the vehicle before returning to the customer would have made this v More

by C8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name started with a K
August 25, 2023

The Norman Frede Service Dept got my Tahoe in, evaluated the problem, and quickly took care of the issue. They gave me a ride to and from work to accommodate my busy schedule as well. They are consistently More

by Joanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie, Jose Guevara
Aug 25, 2023 -

Joanie responded

Thanks!

Aug 25, 2023 -

Joanie responded

Thanks Norman Frede Service!

Aug 28, 2023 -

Fertitta Chevrolet responded

At Norman Frede Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Joanie! Sincerely, The Norman Frede Chevrolet Team

August 24, 2023

The entire staff I dealt with were very helpful and polite. Made the experience less stressful! Brett & Tonia were great!!! More

by 19bdt63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonia helped with finance , Brett Barr
Aug 25, 2023 -

Fertitta Chevrolet responded

We sincerely thank you for going out of your way to write this review about Norman Frede Chevrolet. We try to create a comfortable and stress-free environment for each and every customer. We hope you enjoy your new car. If you have any further needs, please come back to see us. Sincerely, The Norman Frede Chevrolet Team

August 24, 2023

I was very satisfied with service done to my vehicle. Lenny the service rep was very helpful. Will the Transmission Specialist is very knowledgeable in his craft. Will is a true professional. I had an ex More

by adelacruz1351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bolanos, Lenny Gordon -Service Dept
Aug 25, 2023 -

Fertitta Chevrolet responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Norman Frede Chevrolet Team

August 24, 2023

Great customer service. Everything completed as promised and on time. Thank you Lenny keep up the great service. More

by A.T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg McAlpine, Joan McKinney, Lenny Gordon -Service Dept
Aug 25, 2023 -

Fertitta Chevrolet responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Norman Frede Chevrolet Team

August 23, 2023

Made appointment for 8 am to drop truck off for oil change and state inspection. Service advisor called me at 9:30 am. Truck was done. More

by Kerrywinter43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Masiel Acosta
Aug 24, 2023 -

Fertitta Chevrolet responded

Kerry, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Norman Frede Chevrolet Team

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