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Fertitta Chevrolet

Houston, TX

4.9
1,003 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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1,003 Reviews of Fertitta Chevrolet

August 21, 2023

Outstanding service great service writer in Katherine Garcia she was very attentive and return my vehicle back to me quickly More

by Kmarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Aug 23, 2023 -

Fertitta Chevrolet responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Katherine does for Norman Frede Chevrolet and our customers. Hope to see you again soon! Sincerely, The Norman Frede Chevrolet Team

August 21, 2023

Mia was wonderful, was kept informed on progress and truck looks great!!!Work was completed in a very timely manner! More

by Bpnovelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mia in collision centered
Aug 23, 2023 -

Fertitta Chevrolet responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Norman Frede Chevrolet Team

August 17, 2023

Very pleasant experience. No surprises. Straightforward and honest. Welcoming to all. Highly recommend Norman Frede Chevrolet! More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tania, Andrew Reyes
Aug 18, 2023 -

Fertitta Chevrolet responded

We cannot thank you enough for your wonderful review of Norman Frede Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Norman Frede Chevrolet Team

August 17, 2023

Eric and Zach were amazing super friendly understood what I was trying to accomplish and they went above and beyond my next vehicle will be purchased threw them. More

by Nyoung180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric, Zach Malitz
Aug 18, 2023 -

Fertitta Chevrolet responded

Thank you for your review of our sales team. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, The Norman Frede Chevrolet Team

August 17, 2023

Also professional. Gets the job done with Great communication! Fixed the issue and found another one I didn't know was needed and got it covered my ext warranty that ex More

by Sheazee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose who takes me back to work! , Suzanne Frede Bonner, Trever Craigie, Jesse Martinez, Jose Guevara, Lenny Gordon, Lenny Gordon -Service Dept
Aug 18, 2023 -

Fertitta Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Norman Frede Chevrolet Team

August 16, 2023

Arrived at my appointment time, and truck taken right away for oil change, and done pretty fast. More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Aug 18, 2023 -

Fertitta Chevrolet responded

Jo, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Norman Frede Chevrolet Team

August 12, 2023

Norman Frede Chevrolet service department is one of the best Ive worked with. Fair, honest and I’ve never had to go back on a repair. Always done right. Being a retired automotive mechanic, Im very particu More

by Stan B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Aug 14, 2023 -

Fertitta Chevrolet responded

We cannot thank you enough for this glowing review of our service center, Stan ! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Norman Frede Chevrolet Team

August 10, 2023

Professional and courteous employees plus timely service. Best place to buy a Chevy. Customer service is number 1! More

by ccmatthew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chaise Merritt
Aug 11, 2023 -

Fertitta Chevrolet responded

Thank you for this amazing review, Matthew! We really appreciate your business. Sincerely, The Norman Frede Chevrolet Team

August 10, 2023

I can honestly say I trust my vehicle here. I’ve had excellent service at other dealers in the past and found it lacking for a few years until I had my car serviced here.Mr.Lenny goes above and More

by ccmatthew1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milly Jose
Aug 11, 2023 -

Fertitta Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Norman Frede Chevrolet Team

August 10, 2023

I have not had such great service is a few years. Excellent customer service with a genuine smile! More

by ccmatthew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Aug 11, 2023 -

Fertitta Chevrolet responded

Thank you so much for sharing your positive experience with us, Matthew! We are thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. Sincerely, The Norman Frede Chevrolet Team

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