Fette Ford Kia

They held my car keys for an hour after looking over my car for trade-in and then tried to wear me down and force a purchase. I thought this type of dealership no longer existed! Avoid avoid avoid. There a car for trade-in and then tried to wear me down and force a purchase. I thought this type of dealership no longer existed! Avoid avoid avoid. There are better Kia dealers nearby. More

The worst place in America to buy a car. . I bought a pre-owned certified.. with full of problems.. like the modem for ford pass not working.. the horn defective.. the rims bents.. tires no . I bought a pre-owned certified.. with full of problems.. like the modem for ford pass not working.. the horn defective.. the rims bents.. tires no good . 3 days after I got the car. Had to take it to service. And now is 47 days and went 2 times for service and the manager say is not his problem. That I have to fix and pay out of pocket cuz warranty. Blah blah blah.. is the worst place to get help after u buy your car. Dont buy your car here. Recommend. More

I bought out my Kia Soul EV lease in JUNE 2021. I love the car. But I cannot get any customer assistance from the dealership. In error, Hyundai/KiaMotorFinance, their business partner collected $840+/- ta the car. But I cannot get any customer assistance from the dealership. In error, Hyundai/KiaMotorFinance, their business partner collected $840+/- tax when the closing was processed (remotely due to COVID). I was unaware of this till I went to update my registration with NJDMV. NJ does not collect tax on electric vehicles (since 2005, thought someone would have gotten the memo by now). I have made numerous calls to KiaMotorfinance submitted my concerns in writing and followed up with NJ state tax exempt form at their request and continue to make weekly calls to them and to my Fette dealer. I was laughed at by a manager who derided my frustration and despite emails and calls to leadership I have yet to get a return call - requesting that someone who deals with KiaMotorFinance reach out to their trusted business partner (as reccommended in the BBB reviews for said company) It is now 7 months in and there is no resolution in sight and a week after a tepid reply to my most recent email zero concern or courtesy from Fette. Crickets. Nice doing business with you. Guess we'll see you in Small Claims. More

Running a bait & switch dealership, advertise MSRP prices online, show up want $3k over. Waste your time elsewhere. online, show up want $3k over. Waste your time elsewhere. More

Great experience with JC I will be back I’ll be Back to purchase he went out of his way to help me purchase he went out of his way to help me More

Services was amazing. We had been to couple dealerships before and people seemed rushed/rude and not willing to work with us. But here, I was able to get the car of my dreams with exceptional service from before and people seemed rushed/rude and not willing to work with us. But here, I was able to get the car of my dreams with exceptional service from Juan. Who was also very patient with my family who spoke Spanish and my sisters. I appreciate the help. Thank you More

Nos trataron con amabilidad e hicimos un buen negocio. Gracias a ustedes mi hija ya tiene su auto, y el que le gusto a ella👍 Gracias a ustedes mi hija ya tiene su auto, y el que le gusto a ella👍 More

terrible service experience ,they never return calls, you can not get in touch with the service manager only by auto reply when you post a negative review can not get in touch with the service manager only by auto reply when you post a negative review More

My Escape has an open recall and I’ve personally contacted both the GM Chris and Service Steve with no replies. Notice says it’s important but apparently not import enough for Fette to reply. This d contacted both the GM Chris and Service Steve with no replies. Notice says it’s important but apparently not import enough for Fette to reply. This dealership is TRASH. More

I had an absolutely horrible experience at this dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection so I brought it again. Then the car would not go over 40 mph. I had to bring it in for a THIRD TIME and now its leaking oil for the first time ever. I had an independent mechanic review and they somehow cracked a seal in my engine. Awful awful repair work and horrible customer service. More