Fette INFINITI

Great work :) Ppl over here are very friendly and the service is great . :) I will come back if my car needs another service. Good service good workers. Ppl over here are very friendly and the service is great . :) I will come back if my car needs another service. Good service good workers. More

Service Fette Service is a good as Fette Sales--Never any BS or pressure. Gary handles my car's service like its his own car and it always comes back CLEAN AS Fette Service is a good as Fette Sales--Never any BS or pressure. Gary handles my car's service like its his own car and it always comes back CLEAN AS WHISTLE ! More

Seamless Purchase I went to the dealership because my current lease was up. The plan was NOT to lease another vehicle as I figured it would be too expensive. The recept I went to the dealership because my current lease was up. The plan was NOT to lease another vehicle as I figured it would be too expensive. The receptionist introduced me to Paul Hopper. We sat down and he listened to my needs and gave me several options. In the end, he found exactly what I was looking for at a great price and value. In a little over 3 hours, he built my car to my specs, worked out the financials and had me come back in to finalize the paperwork the next night. He would have had me drive away with it immediately but I had other plans that I needed to attend to. Thanks to Paul and his team I have a brand new Infiniti Q50s that I absolutely love! Thanks! Carlos I. Carrasco North Caldwell, NJ More

Good services Came with several issues and end up paying $138.00, even't tough i was with the impression that warranty was cover. But good services. Came with several issues and end up paying $138.00, even't tough i was with the impression that warranty was cover. But good services. More

Fette Infiniti Naylein and Joe Valenti and Todd were very helpful. Took care of the cars asap. Thanks for all the help prompt help and courteous service It's a joy t Naylein and Joe Valenti and Todd were very helpful. Took care of the cars asap. Thanks for all the help prompt help and courteous service It's a joy to go to Fette Infiniti. It More

Great experience Over all Juan Villegas has always been honest and respectful to do business with that's the reason why I have purchased two vehicles from him. Over all Juan Villegas has always been honest and respectful to do business with that's the reason why I have purchased two vehicles from him. More

recall Great service. Highly recommended. A pleasure dropping off the car for service. Joe is very knowledgable. Nice to receive the car back after being Great service. Highly recommended. A pleasure dropping off the car for service. Joe is very knowledgable. Nice to receive the car back after being washed. More

Great Raphael was awesome. My wife my daughter and me all recently purchased or leased cars from this dealership with Raphael. My wife bought a QX60 and m Raphael was awesome. My wife my daughter and me all recently purchased or leased cars from this dealership with Raphael. My wife bought a QX60 and my daughter leased a QX60 and I leased a QX50. More

I love the service here The service here is just first class! Even when it’s busy, they take their time with you. You really feel that your car is being cared with love. And The service here is just first class! Even when it’s busy, they take their time with you. You really feel that your car is being cared with love. And they have the best coffee ever! More

Poor Customer Service at the Service Center. I took my previous Infiniti G35 to the Denville location for 11 years. They had two dedicated service agents that over time knew my name understood m I took my previous Infiniti G35 to the Denville location for 11 years. They had two dedicated service agents that over time knew my name understood my car and would provide me with recommendations to save money. My service experience was EXCELLENT! My I decided to lease my Q70L from Fette I was assured that Fette service would be equal if not better than the Denville location. The service quality at Fette Infiniti is unequivocally poor. Actually, its quite awful. The person who answers the phone for service has changed seemingly every quarter over the past 3 years. I'm lucky if I call the service department and someone answers the phone. My call usually gets bounced back to the sales front desk only to be transferred again to a service agent - at which point I get voicemail. I work in NYC and cannot make it to drop off/pick-up my car and the loaner car until after the service area closes. Each time I tell the service agent this, they tell me this is not be allowed only to be overruled by the service agent familiar with the situation (Todd). Shouldn't they get to know customers? Its frustrating to have to explain this every time. The woman at the service desk adds "0" value and often seems annoyed when asked any questions. I dropped off my car on a Tuesday for its 30K mile service checkup. I picked it up on Saturday and the car didn't looked washed. No temporary paper floor matts were put down. Instead the driver-side floor matt was turned upside down. The car wasn't vacuumed, the rims were dirty and all the floor matts were dirty. I had replaced a tire and had the wheels rotated. One of the caps on covering the air intake valve was missing. How could this happen when the techs rotated all the wheels? By contrast at Denville, they put plastic on my seats, they put temporary paper matts on top of my matts, the car was thoroughly vacuumed and the outside wash was perfect. I hated paying for the whatever needed to be done, but was ALWAYS pleased to get my car back knowing they took such great care in cleaning car. Please understand, I generally keep a very clean car (no eating/drinking allowed). For Denville to return my car in better shape than when I left it was quite an accomplishment. I had a tire replaced on another occasion, rather than check the tire pressure on all the tires the service techs just replaced the tire and didn't check the tire pressure of the other tires. A couple of days after getting the tire replaced the tire air pressure warning came on. The tire simply needed more air. Why didn't the techs check all the tires? Too lazy? Too busy? I haven't had my windshield wipers changed in 3-years. Has anyone from Fette Infiniti bothered to let me know if I need wipers? I guess I better check myself. Its as if the techs at Fette Infiniti ONLY do what is required - beyond that they seemingly don't care. Fette is ~5-6 miles from my house. But, at this point I'd rather drive the ~15 miles and go back to Denville The worst part of Fette Infiniti is the service area. Poor customer service (e.g. agents, voicemails), poor service (e.g. failure to check tire pressure of other tires, no new wipers, no cap for air valve, etc,). I guess the best part is the waiting area. More