Fette INFINITI

Brought my vehicle in after 1 year of ownership, the car began to shake while driving. Had the wheel balancing done twice prior at a different dealership to ensure that the wheels and tires weren't the prob began to shake while driving. Had the wheel balancing done twice prior at a different dealership to ensure that the wheels and tires weren't the problem. The service manager told me he had to balance the wheels before they checked anything else, and it wold cost me $80. I said, rally, you won't check tie rods, suspension components etc, or even just turn the wheels with your hands to ensure smooth travel first? Nope. What a scam. Stay away. Don't sign any release forms! Guess what, turned out to be a seized brake caliper. Sneaky all the way... More

This is the worst dealership I have ever had the misfortune to work with. I came to Fette after finding out the Internet Manager I bought a car from at Infiniti of Englewood had left there and was misfortune to work with. I came to Fette after finding out the Internet Manager I bought a car from at Infiniti of Englewood had left there and was supposedly at Fette. He was not in their employment after our initial contact. NO ONE answered my emails or called me to even try to sell me a car. On my own, I did come into the store and dealt with a Manager by the name of Sonny. When spending $50k for a car, you don't want a guy dealing with you who you wouldn't trust to sell you a $1,500 used car. He gave me a low ball offer on my M and told me I had 5 minutes to decide or the deal was void. Who the heck does this guy think he is. When I'm spending $50k, I want to be treated with respect and dignity. Long story short, I wound up getting a great deal on the car from Ray Catena Infiniti and they even offered to pick and deliver my car when it needs service. Not that's the way you do business to earn a customer. I was so impressed, that last week I bought my daughter a BMW from their BMW store. More

I bought a 2010 FX35 5 weeks ago after searching for it on the internet. Fette gave me the best price, and no other dealers in the Northeast could match it. The sales experience was quick and easy, and I h on the internet. Fette gave me the best price, and no other dealers in the Northeast could match it. The sales experience was quick and easy, and I have no complaints there. I am a New York state resident and faxed my insurance info to Fette 1 week in advance of my visit to pick up the car. They told me my license plates and registration would be mailed to me within 2 weeks. I am still awaiting the delivery of my plates after 3 separate calls to the dealer. My temporary plates and registration are now 11 days overdue. I have gotten two promises that my plates would be overnight shipped to me and still no plates. Definitely would not go back there because their customer service is obviously poor. I've never even gotten an explanation as to why they can't seem to give my problem some priority. More

To start, I am fanatical about cars and motorcycles and have owned many in my 35 years of driving. My past experience in purchasing a vehicle has never been good. The lies and deceit are endless, taking th have owned many in my 35 years of driving. My past experience in purchasing a vehicle has never been good. The lies and deceit are endless, taking the joy out of an event that should be a special moment in one's life. Adding hidden fees to the contracted price on the pickup date to making up answers to questions that they are clueless about is everyday business. What color are you looking for or when do you plan to purchase this vehicle are also some of my favorite questions, in an attempt to see if I will be making a hasty, uneducated decision on that particular day. I walked into Fette Infinity and everything changed. I was shocked! I was greeted by a young salesman named Anthony Vlasica who was very knowledgeable and not pushy. He knew the answers to all of my technical questions and didn't have to go to a "Manager" to get me a fair price. When I told him that I had to think about a purchase of this magnitude for a few days, he was understanding and didn't ask me what it would take to make the deal "Today." He was confident with his price and product, telling me to shop around and call him with any additional questions that I may have. WOW! On my pickup date, there were no additional/hidden fees to argue about. The car was ready to go and Anthony spent as much time as I needed explaining all of the technical features inside. A month after the sale, my wife had some additional questions and Anthony spent an hour of his time answering all of them. He made us feel like he was grateful for us purchasing the car from him. If your thinking of buying a luxury/sports car, go see the quality, value and courteous demeanor Fette has to offer! BH More

Our experience at Fette Infiniti was painless! We worked with Shawn and he was extremely knowledgeable and professional. I dread the end of lease because of previous dealer experiences and the paper work t with Shawn and he was extremely knowledgeable and professional. I dread the end of lease because of previous dealer experiences and the paper work that goes along with a new vehicle. Shawn put us at ease and arranged it so the paperwork was ready for us the next morning. None of the waiting game and haggling back and forth on prices the deal was fair and honest. We would recommend Shawn and Fette Infiniti to anyone looking for a quality product and service. More

Shawn was great! He was friendly, calm & very reassuring! Very thorough, honest & not pushy at all!!!! Charlie, handled the financial end, he explained everything, answered all of my questions & was very fun Very thorough, honest & not pushy at all!!!! Charlie, handled the financial end, he explained everything, answered all of my questions & was very funny. Overall, all of the guys that were there today were great! I had a very good experience! Will definitely go back to Fette for future leases. Highly recommended!!!!!! More

Anthony was terrific-the sales and delivery process was painless-I would gladly refer Anthony to anyone interested in an Infiniti. We got a very fair price, there was total transparency at all times-no hid painless-I would gladly refer Anthony to anyone interested in an Infiniti. We got a very fair price, there was total transparency at all times-no hidden costs or other surprises that are so often associated with the retail automobile business. More

The entire experience was pleasant. There was little to no pressure, and no attempt to push me in any way. Anthony was very knowledgeable and always available to answer my questions. The pricing was fair a no pressure, and no attempt to push me in any way. Anthony was very knowledgeable and always available to answer my questions. The pricing was fair and the service friendly. I have already recommended them to friends. More

was a great expirience,no lies good price.good inventory ,easy paper work friendly people,was able to get an honest quote with out a gun.helped me get the exact car that i wanted with only what i needed.ser ,easy paper work friendly people,was able to get an honest quote with out a gun.helped me get the exact car that i wanted with only what i needed.service is excelent,on time and did only what needed to be done,did not try to get me to buy alot of stuff idonot need. More