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Fiat / Alfa Romeo of Morris County

Denville, NJ

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41 Reviews

295 Route 53

Denville, NJ

07834

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41 Reviews of Fiat / Alfa Romeo of Morris County

February 15, 2014

The Salesperson I dealt with Mark was very accommodating & helpful from the start of the sale. I've shopped around on the internet for a specific used vehicle and found my first choice here at Fiat of Morri More

by ren1835
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forstenhausler
January 04, 2014

I just bought my new FIAT Sport two weeks ago and it was by far the best dealership experience I've ever had. FIAT of Morris County is a small, friendly dealership. Prior to my appointment I had shopped More

by AndreaFowles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Olsen, Mark Forstenhausler
December 17, 2013

The experience I had at Fiat of Morris County was wonderful. My salesman Mike Olsen and business manager Mark Forstenhausler were very professional and friendly in handling all my questions about the More

by TechGuy1207
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Olsen
December 09, 2013

I bought my 2nd Fiat from Morris, 1st from Ramsey before Morris was open. Just got the 500L after my 500Sport and just LOVE IT. I had a situation with the dealer that upset me - and when I brought it to th More

by sportcamz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike, Patrick, Lars and service writer (maybe Joe, sorry, can't remember name)
Dec 16, 2013 -

Fiat / Alfa Romeo of Morris County responded

Sir, My name is Steven Lustig, I am the Vice President of the Autosport Automotive Group. (one of the owners for whom Mark was running a report, sorry about that) I am very sorry to hear about your experience in our dealership. There is no excuse for any client to be verbally "blasted", there is certainly no place for it in any of our dealerships. I would greatly like the opportunity to speak with you about it. There is a lot I would like to learn about your experience. Would you provide me with a telephone number for us to connect? If you prefer we can certainly communicate via this forum here provided by dealerrater. Please let me know when we could speak. Thank you and I look forward to speaking to you . Steven Lustig

Dec 17, 2013 -

sportcamz responded

I would like nothing more than to have someone who actually cares about the totally crappy experience I had at your dealership. .. While buying my 39th brand new car in 1 lifetime. Cell 973.271.8661 I am available after around 1pm on Monday. Dan

Dec 23, 2013 -

Fiat / Alfa Romeo of Morris County responded

Hey Dan, Hope you had a good weekend. Just touching base to see how things went last week at the Fiat store with your tire install. Hope everything went well. I mentioned you lunar landing story to my father (Art and Mollie's son) and he got a real kick out of it. thanks for sharing. Best, Steven

Dec 26, 2013 -

sportcamz responded

Hi Steve, I updated my review and hope you like it. Everyone took care of my - Patrick and I had a really nice chat and the service guy and Lars were great. Glad they enjoyed my lunar story - one of those I'll never forget, I feel really lucky to have had the experience. Thanks, Dan

Dec 26, 2013 -

sportcamz responded

in case it doesn't show right away - here's what I wrote: I bought my 2nd Fiat from Morris, 1st from Ramsey before Morris was open. Just got the 500L after my 500Sport and just LOVE IT. I had a situation with the dealer that upset me - and when I brought it to their attention I must say they went OVER AND ABOVE to correct it. My father had a saying "I never learned anything from making money" ... when a dealer does everything right you really don't know what backs them; how do they handle it when something wasn't done right is the REAL TEST. And Morris County Fiat STEPPED UP BIG TIME, they understood my situation and made sure ALL was taken care of. That's a real test - how do you handle something that is wrong; and when you can handle that properly ... that's the sign of a well run business. My thanks to Mike, Patrick, Lars, Steve and the service writer whose name is just slipping my mind!!! I love my 500L and WOW - and with 4 studded snows up here in the north country of the Adirondacks where I spent 50% of my time, the car is awesome!!! Dan

December 02, 2013

Great experience from beginning to end; highly recommended. Mark went above and beyond in order to ensure I was satisfied with my purchase and saw to it that all of my concerns were addressed in a More

by encedro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forstenhausler
November 02, 2013

Awesome experience! Smaller dealership in size only, but big on service and friendliness. HATE dealing with car dealers but this was like dealing with colleagues. Great price on my pre-owned car too. Tha More

by gila5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike (sales) and Mark (financing)
October 13, 2013

The process of leasing my Fiat was efficient and pleasant from out first contact on the Internet to picking up the car and driving it home. The salesman was knowledgeable and responsive to all of our questi More

by mwasko15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Forstenhausler
September 18, 2013

i am so happy that a fiat dealer has opened in denville. a great location makes it very easy for people to see and get to know more about the fiat 500. i just bought a new one and mark and mike were wonderf More

by debciardi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
mark
September 10, 2013

I had never purchased a new car before and was completely terrified, but the guys as Fiat of Morris County made the whole process easy. I did not feel pressured at all and they were very helpful with all of More

by GucciFiat13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark and Mike
August 31, 2013

I never expected buying a new car to be so painless. You can tell Mark and Mike are really passionate about Fiat. I am definitely recommending them to everyone I know (and some people who have randomly stop More

by sprovs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark and Mike