Fields BMW Lakeland

I highly rate this dealership based on their knowledge and professionalism. Working with everyone there was a great experience. and professionalism. Working with everyone there was a great experience. More

To whom it may concern: I just recently purchased another BMW from Fields BMW of Lakeland. As usual, the professionalism and customer service was outstanding. Mr. Rick Cutts sold me this particular another BMW from Fields BMW of Lakeland. As usual, the professionalism and customer service was outstanding. Mr. Rick Cutts sold me this particular vehicle X-4. He was very understanding and courteous. He took his time to explain all the details about the vehicle and the paperwork in which I needed to sign. I was extremely satisfied with his professionalism. Congratulations to Fields BMW of Lakeland for hiring people who understands the importance of good communication and customer service. The entire process went smoothly. Please keep up the good work and I look forward to referring friends and family to your dealership. More

We had probably the best auto buying experience ever with Fields BMW and the sells person Joe Roth!! Everyone was wonderful, professional and courteous. At no time were we pressured and felt Joe answered al Fields BMW and the sells person Joe Roth!! Everyone was wonderful, professional and courteous. At no time were we pressured and felt Joe answered all of our questions honestly. Highly recommend Fields BMW Lakeland and Joe and the financial staff!! Great experience. The Browns More

Mr. Rick Cutts has a great passion for cars and for placing one in their dream car. Mr. Cutts and Fields BMW were great throughout the sales process. This is my second purchase within 4 years and I am placing one in their dream car. Mr. Cutts and Fields BMW were great throughout the sales process. This is my second purchase within 4 years and I am happy with the deal. More

Mr. Rick Cutts....I can't say enough about my experience this past weekend. Rick is the epitome of was salesperson and customer service should be. He went out of his way to ensure I understood EVERY detail this past weekend. Rick is the epitome of was salesperson and customer service should be. He went out of his way to ensure I understood EVERY detail of the sale and operation of the car. Mr. Cutts also displayed patience even when I would ask a rhetorical question even though I knew the answer, but wanting to be sure. He was straight up and down about the process i.e. pricing, trade-in, management threshold. Ricks customer service attributes should be emulated by all at this dealership. He is definitely an Oscar, Scholar, and true Asset to the Fields BMW community. I would and will recommend anyone looking to buy a new or used BMW to consider Fields BMW and advise them to ask for MR. RICK CUTTS who is a "cut" above rest. More

Steve Holmes did a great job finding an x5 that was 97% of what I wanted at a great price in dealer stock. It has been a few years since my last BMW purchase (14 to be exact) and the BMW Genius service is of what I wanted at a great price in dealer stock. It has been a few years since my last BMW purchase (14 to be exact) and the BMW Genius service is a HUGE help, particularly for those of us ion pour 70s. Always greeted on entry, folks say hi, etc. I anticpate service will be first rate as well. Great job so far Fields. More

Albert afforded me the best customer service and expert mechanics. Making sure I was comfortable and keeping me informed with my vehicle. mechanics. Making sure I was comfortable and keeping me informed with my vehicle. More

The service was excellent from the moment someone answered the phone until the last conversation with the service department. I love the fact that a person actually texted me with a real name who was answered the phone until the last conversation with the service department. I love the fact that a person actually texted me with a real name who was very helpful and respectful. Excellent service More

Mr. Rick Cutts, Always makes our experience at BMW a professional and excellent experience we recommend his wonderful kind and thoughtful professionalism and excellent service always. The Charles😊 professional and excellent experience we recommend his wonderful kind and thoughtful professionalism and excellent service always. The Charles😊 More