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Fields BMW Lakeland

Lakeland, FL

4.9
538 Reviews

4285 Lakeland Park Drive

Lakeland, FL

33809

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538 Reviews of Fields BMW Lakeland

March 13, 2024

First-time customer, Late Friday Emergency tire service - The Fields BMW Lakeland Team went all-out to keep me on the road!! Well Done!! More

by Jeff M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The Tire Mechanic who stayed late, David Hicks, Keith Dicesare
Mar 13, 2024 -

Fields BMW Lakeland responded

Jeff, we're relieved our team at Fields BMW Lakeland was able to help you out in a pinch. Thanks for putting your trust in us - here's to smooth, safe miles ahead!

March 12, 2024

My experience was amazing the customer service is second to none and my Zsales person Rick Cutts is number 1 More

by Holdi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Hargroves, Rick Cutts
Mar 12, 2024 -

Fields BMW Lakeland responded

Holdi, we're delighted to know you had an amazing experience with Rick and our team at Fields BMW Lakeland. Thanks for the shout-out! Enjoy your new ride.

March 11, 2024

Matthew was amazing to work with. He gave a courtesy follow-up after our first visit, but we never felt like we were being pressured. When I contacted him a couple weeks later, he pr More

by nicholeh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Hargroves, Matthew Whitman
Mar 11, 2024 -

Fields BMW Lakeland responded

Nichole, it's great to know that Matthew and Curtis provided you with an excellent car-buying experience and follow-up at Fields BMW Lakeland. We appreciate your feedback!

March 03, 2024

I bought a 2024 230i a couple weeks ago ,the staff was friendly and professional. Fields FHAs always treated me well More

by Jimmy67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Hargroves, Matthew Whitman
Mar 04, 2024 -

Fields BMW Lakeland responded

Jimmy, we're glad to know you had a positive experience with our team at Fields BMW Lakeland. Enjoy your new 230i!

March 02, 2024

Great group, always take great care of me. Best BMW DEALER to do business with! More

by garymgordon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Hicks, Nathan Briceland, Mason Nickerson, Mic Romero, Curtis Pease, Brian Woerdehoff
Mar 04, 2024 -

Fields BMW Lakeland responded

Gary, we are glad to hear that our team has taken excellent care of you. Thank you for being part of the Fields BMW Lakeland family!

February 28, 2024

The team here is very helpful and professional. We are willing to drive a distance because of the service we receive. More

by Hanifandrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Creger, Brian Woerdehoff
Feb 29, 2024 -

Fields BMW Lakeland responded

We're so glad to know that our team at Fields BMW Lakeland has been able to provide you with such excellent service. Thanks for making the drive and choosing us!

February 28, 2024

I come to change my review, BMW is the best dealership. That why I stay with the family of BMW. Thanks for solving the problem More

by starlady64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Woerdehoff
Feb 29, 2024 -

Fields BMW Lakeland responded

We're glad to know that we could resolve your issue and earn back your trust at Fields BMW Lakeland. We appreciate you being a part of our BMW family!

February 20, 2024

Fields was very helpful and able to repair my issue immediately. I came in late Friday afternoon and they were able to make the repair within an hour. Fast and friendly service. More

by Dctrbaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zachery Benson
Feb 20, 2024 -

Fields BMW Lakeland responded

We're glad to know that our team at Fields BMW Lakeland was able to assist you promptly and efficiently! We appreciate your feedback on our service. Safe travels!

February 16, 2024

Very trustworthy and accommodating. Albert always treats me well and with red for my time and concerns. More

by Madelinec1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry and Cody, Albert Darby, Bobbi Ausmus
Feb 16, 2024 -

Fields BMW Lakeland responded

We're glad to know that Albert and our team at Fields BMW Lakeland have been able to provide you with a trustworthy and accommodating experience. We appreciate your feedback, thank you!

February 15, 2024

I had my car serviced, have warranties, part not covered they charge me for labor 267.00 for labor didn’t have it fix. Been apart of the BMW family for 12 years rethinking and trading into another company. More

by starlady64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zachery Benson
Feb 18, 2024 -

Fields BMW Lakeland responded

I'm sorry to read about your recent experience with us. It's important that our customers feel valued and we apologize if this wasn't the case during your visit. We'd like to discuss these issues further, especially regarding the warranty confusion and shuttle wait time, so please reach out when you have a moment. Thank you, Brian Woerdehoff - Service Manager - 863-816-1234

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