Fields BMW Lakeland

Great customer service I was thoroughly pleased with Fields service. How they honored our wishes to make the process as painless and quick as possible. I called Fields from I was thoroughly pleased with Fields service. How they honored our wishes to make the process as painless and quick as possible. I called Fields from St. Pete and Joe was great from beginning to end. Thanks Fields. More

Great buying experience My purchase of a new X5 last week was a very pleasant experience due to the friendly, knowledgeable, and professional people at Fields BMW in Lakeland My purchase of a new X5 last week was a very pleasant experience due to the friendly, knowledgeable, and professional people at Fields BMW in Lakeland. Joe Roth and everyone else there were great to work with. More

Best Bmw dealership in Florida Best Bmw dealership and repair center for your Bmw, mike the service rep is very professional and kind. Since we moved from Illinois a year ago, we be Best Bmw dealership and repair center for your Bmw, mike the service rep is very professional and kind. Since we moved from Illinois a year ago, we been getting our services at fields and always been happy. Great ambiance and nice friendly staff. More

Excellent sales experience. Outstanding deal. Outstanding dealership. My sales consultant, Mr. Furman Clark was superb and far exceeded my expectations. It was a pleasure doing Outstanding deal. Outstanding dealership. My sales consultant, Mr. Furman Clark was superb and far exceeded my expectations. It was a pleasure doing business there. Everyone was very professional , personable and accommodating. More

Detailed, Professional and Compassionate! I travel four hours passing several BMW dealerships along the way, but prefer shopping at Fields of Lakeland Florida because of the outstanding and I travel four hours passing several BMW dealerships along the way, but prefer shopping at Fields of Lakeland Florida because of the outstanding and professional service that I have always received from Mr. Furman Clark and the BMW staff who assist him with everything from financial advisement to instruction concerning the vehicle. Everyone is First Class! A. T. Clark More

Personalized service I think not Since moving to Davenport a year ago we have taken our BMW to Fields in Lakeland Florida 3 times and same unprofessional and lack of respect each time Since moving to Davenport a year ago we have taken our BMW to Fields in Lakeland Florida 3 times and same unprofessional and lack of respect each time. This time was for a recheck on an issue that started after the last time it was in for service. Intermittently belt squeal noise. We scheduled an appointment for 1:30 dropped our car off the night before. At 4:30 I received an automated text message stating we took in to much work today and could not look at your car. Really an anonymous auto dial text message. Wish I could post a screen shot. Called and spoke to Albert the service advisor, who began to explain they had to many walk in's and did not have a chance to look at our car which was the result of poor workmanship from a previous visit. But would try to get to it tomorrow, try, tomorrow really. Then after reviewing carfax report to see when are belts were replaced Fields only listed in for service unlike every other dealership that had detail reporting on the work that was done. Mr. Field's if Field's BMW I would start with training service advisor to honor their word and treat customer's with respect. More

CPO BMW X1 for a great price I bought the car I wanted at Fields BMW Lakeland and was pleased with the dealership. They made the process easy, and even beat my pre approved 3.69% I bought the car I wanted at Fields BMW Lakeland and was pleased with the dealership. They made the process easy, and even beat my pre approved 3.69% interest rate with a 2.49% BMW rate. There was no pressure to buy extra warranties or services. I would recommend them to anyone. More

Was not a fan, and now their number one fan. Wow, that’s all I can keep thinking about this dealership. We have been a customer at Fields BMW for just under two years, after coming out a terrible Wow, that’s all I can keep thinking about this dealership. We have been a customer at Fields BMW for just under two years, after coming out a terrible experience with Nissan. The buying process was so smooth, Rick is an amazing sales man and actually cares about his customers. However, we had had many problems with the service department. After going to the service manager Jim several times about various issues things seemed to be getting better. Then a computer error was made and pushed me to go to the general manager. Gary the general manager listened to my concerns and seemed irritated with what was going on and assured me that changes would be made to improve the dealership. I honestly took what he said with a grain of salt because I had heard that over and over from the service department. Well I was wrong Fields BMW Lakeland did what they had to do to put hope back into my heart that they actually cared about me as a customer. Rick Cutts went above and beyond his sales duty to get me what I wanted. The finance manager Lanette, sales manager Melissa, and Gary worked hard to keep their word and make things right. Rick is amazing and truly does care about his customers. My wow went from “wow, not really a surprise they messed up again” to “WOW, I am truly impressed with everything they did for me!” I really hope that changes implemented from my experience stick and this dealership continues to grow and please customers. More

Superb customer service The way Nour and Majed went above and beyond to get me what I wanted was amazing. They really wanted to satisfy all my request. Awesome work guys than The way Nour and Majed went above and beyond to get me what I wanted was amazing. They really wanted to satisfy all my request. Awesome work guys thank you! More

Thank you! The best dealer ever, thank you for all help. Special thanks to sales consultant Noor Audi, she provided good& kind service , and nice follow up! The best dealer ever, thank you for all help. Special thanks to sales consultant Noor Audi, she provided good& kind service , and nice follow up! More