Fields BMW Lakeland

I had my car serviced, have warranties, part not covered they charge me for labor 267.00 for labor didn’t have it fix. Been apart of the BMW family for 12 years rethinking and trading into another company. they charge me for labor 267.00 for labor didn’t have it fix. Been apart of the BMW family for 12 years rethinking and trading into another company. Plus wait three hours for a shuttle ride. Also I bought four new tires ask for warranty at the end tells me it one year. Bad service!!! More

It is a pleasant experience to feel so warm and inviting into the family atmosphere there. Albert Darby, goes out 100 percent get the best service and advice for me. I leave this dealership in tears of jo into the family atmosphere there. Albert Darby, goes out 100 percent get the best service and advice for me. I leave this dealership in tears of joy that I have found a place that make me know God placed me here. Remind me of my time working at the YMCA . First impression set the tone. Excellent service throughout the entire visit. Thank you for providing this atmosphere. Patricia Storey 813-452-0383 p. audreyking@hotmail.com Kim was awesome apart of the family More

Had to have some work done on my car and they did o great job. Finished on time like they said. Zachary is a great service agent. job. Finished on time like they said. Zachary is a great service agent. More

I highly rate this dealership based on their knowledge and professionalism. Working with everyone there was a great experience. and professionalism. Working with everyone there was a great experience. More

To whom it may concern: I just recently purchased another BMW from Fields BMW of Lakeland. As usual, the professionalism and customer service was outstanding. Mr. Rick Cutts sold me this particular another BMW from Fields BMW of Lakeland. As usual, the professionalism and customer service was outstanding. Mr. Rick Cutts sold me this particular vehicle X-4. He was very understanding and courteous. He took his time to explain all the details about the vehicle and the paperwork in which I needed to sign. I was extremely satisfied with his professionalism. Congratulations to Fields BMW of Lakeland for hiring people who understands the importance of good communication and customer service. The entire process went smoothly. Please keep up the good work and I look forward to referring friends and family to your dealership. More

We had probably the best auto buying experience ever with Fields BMW and the sells person Joe Roth!! Everyone was wonderful, professional and courteous. At no time were we pressured and felt Joe answered al Fields BMW and the sells person Joe Roth!! Everyone was wonderful, professional and courteous. At no time were we pressured and felt Joe answered all of our questions honestly. Highly recommend Fields BMW Lakeland and Joe and the financial staff!! Great experience. The Browns More

Mr. Rick Cutts has a great passion for cars and for placing one in their dream car. Mr. Cutts and Fields BMW were great throughout the sales process. This is my second purchase within 4 years and I am placing one in their dream car. Mr. Cutts and Fields BMW were great throughout the sales process. This is my second purchase within 4 years and I am happy with the deal. More

Mr. Rick Cutts....I can't say enough about my experience this past weekend. Rick is the epitome of was salesperson and customer service should be. He went out of his way to ensure I understood EVERY detail this past weekend. Rick is the epitome of was salesperson and customer service should be. He went out of his way to ensure I understood EVERY detail of the sale and operation of the car. Mr. Cutts also displayed patience even when I would ask a rhetorical question even though I knew the answer, but wanting to be sure. He was straight up and down about the process i.e. pricing, trade-in, management threshold. Ricks customer service attributes should be emulated by all at this dealership. He is definitely an Oscar, Scholar, and true Asset to the Fields BMW community. I would and will recommend anyone looking to buy a new or used BMW to consider Fields BMW and advise them to ask for MR. RICK CUTTS who is a "cut" above rest. More

Steve Holmes did a great job finding an x5 that was 97% of what I wanted at a great price in dealer stock. It has been a few years since my last BMW purchase (14 to be exact) and the BMW Genius service is of what I wanted at a great price in dealer stock. It has been a few years since my last BMW purchase (14 to be exact) and the BMW Genius service is a HUGE help, particularly for those of us ion pour 70s. Always greeted on entry, folks say hi, etc. I anticpate service will be first rate as well. Great job so far Fields. More

Albert afforded me the best customer service and expert mechanics. Making sure I was comfortable and keeping me informed with my vehicle. mechanics. Making sure I was comfortable and keeping me informed with my vehicle. More