Fields BMW Lakeland

The service department is excellent. He treats me very well. Things that are promised are delivered when they are promised. He treats me very well. Things that are promised are delivered when they are promised. More

Had to have a door switch adjusted and the service department did an outstanding job. Would highly recommend Fields BMW service department. department did an outstanding job. Would highly recommend Fields BMW service department. More

Field’s BMW Lakeland, Florida. My Service Advisor Mr. Albert Darby is the gold standard of service advisors! I’ve owned three BMWs from Fields BMW Lakeland, and every single one My Service Advisor Mr. Albert Darby is the gold standard of service advisors! I’ve owned three BMWs from Fields BMW Lakeland, and every single one has been cared for under the expert guidance of Mr. Albert Darby. He’s not just good—he’s exceptional. Albert listens patiently, never rushes, and always gives thoughtful advice. I trust him completely to guide me through service decisions, and my car always comes back better than I left it. He’s consistently kind, professional, and considerate—not just with me, but with every customer and colleague I’ve seen him interact with. He handles everything with calm confidence and genuine care. If BMW made a model called “The Darby,” I’d buy it in a heartbeat. Fields BMW Lakeland has an outstanding team, and Albert Darby is a true standout. If you want your car—and your peace of mind—in the best hands, ask for Albert Darby, service advisor and his Care team of professionals, and they wash your vehicle after every service. More

Service Manager Brian and his team are impressive on the attentiveness and hospitality with providing customer service. Definitely a place a would continue taking my car to get serviced or buy a new one. attentiveness and hospitality with providing customer service. Definitely a place a would continue taking my car to get serviced or buy a new one. More

I am extremely dissatisfied with the service I received. From the beginning, the associate who took in my car did not clearly explain what was going to be done to the vehicle. The informational video they s From the beginning, the associate who took in my car did not clearly explain what was going to be done to the vehicle. The informational video they sent also contained no useful details. In addition, the employee spoke with another coworker in a different language as if I would not understand, which I found very disrespectful, and I let them know that I did understand. When the car was returned to me, no one explained what had been done. On the invoice, it stated that the vehicle had been washed and vacuumed, but that was never performed. Very poor experience, with a lack of communication and transparency. I definitely do not recommend this service. More

I find the dealer ship to be one of the the best you can find, they have always taken care of my issues. find, they have always taken care of my issues. More

Customer service was excellent, my service advisor was very considerate and helpful. I would highly recommend this dealership. very considerate and helpful. I would highly recommend this dealership. More

I was expecting excellent service Oscar was nice enough but having had a Mercedes prior to my new 22 BMW x5 and purchasing this car from the Louisville BMW I would have expected much more from the Fields d but having had a Mercedes prior to my new 22 BMW x5 and purchasing this car from the Louisville BMW I would have expected much more from the Fields dealer. More

Great care and service! Albert is the best! I’ve never had a better customer experience. Albert is the best! I’ve never had a better customer experience. More

The mobile tech serviced my X3 in less than 30 minutes at my home in Valrico. Topped off my fluids and checked my tires. He was friendly and courteous. Very convenient. Highly recommend. my home in Valrico. Topped off my fluids and checked my tires. He was friendly and courteous. Very convenient. Highly recommend. More