Fields BMW Lakeland

Great Dealership Rick Cuts is an excellent salesman. Fields BMW is a great place to buy a car because of people like Rick and Melissa. Thank you guys for the excellent Rick Cuts is an excellent salesman. Fields BMW is a great place to buy a car because of people like Rick and Melissa. Thank you guys for the excellent help. More

Lydia and Al's experience From the time that we entered the dealership we felt comfortable with the service of the staff that was assisting us with our selection of vehicles to From the time that we entered the dealership we felt comfortable with the service of the staff that was assisting us with our selection of vehicles to test drive and knowledge of the dealer finance options for our purchase. Noor was very patient in helping me test drive different types of vehicles that led to my selection o the car that I chose. More

1st Time, Not the last. After shopping at other dealerships for several months, we stopped in and was pleasantly surprised. Noor Audi took did a great job finding the car we After shopping at other dealerships for several months, we stopped in and was pleasantly surprised. Noor Audi took did a great job finding the car we wanted. The overall experience was great and we will definitely return when ready for another purchase. More

Nope & Linette Nope and Linette made our buying experience truly enjoyable. A solid five star team. I tell everyone that a BMW is the only car to drive. Nope and Linette made our buying experience truly enjoyable. A solid five star team. I tell everyone that a BMW is the only car to drive. More

Excellent service and customer service Always find Fields BMW excellent in service and ensuring that the customer is taken of. Service techs are the best and make sure the work has been com Always find Fields BMW excellent in service and ensuring that the customer is taken of. Service techs are the best and make sure the work has been completed on time. More

Awesome Customer Service What a great pearl! The best customer service for BMW in the state. Comfortable , free food, ice cream and popcorn with a wide screen TV , newspapers What a great pearl! The best customer service for BMW in the state. Comfortable , free food, ice cream and popcorn with a wide screen TV , newspapers and coffee to pass the time. More

Awesome dealership! I purchased a CPO car from TY Ali. It was a quick and easy experience. Ty and Lanette are excellent! I stopped into Service with no appointment on a S I purchased a CPO car from TY Ali. It was a quick and easy experience. Ty and Lanette are excellent! I stopped into Service with no appointment on a Saturday August 25, 2018 and was well taken care of by service and parts. More

Best car buying experience I have ever had I worked with Chris Hyland and he was great. I live out of town and the car was everything he said. I would highly recommend the dealership to my frie I worked with Chris Hyland and he was great. I live out of town and the car was everything he said. I would highly recommend the dealership to my friends. More

Service is second to none! I recently was in the market for a pre-owned 3 series, so I reached out to the dealership for assistance and my experience wasn't that great. They wer I recently was in the market for a pre-owned 3 series, so I reached out to the dealership for assistance and my experience wasn't that great. They were having phone issues and I got hung up on twice and then was never able to call back in. The sales rep I was dealing with was ok, but I am guessing since the phones were down he wasn't able to follow up with me in regards to what I was looking for. Fast forward 2 weeks and I purchased a pre-owned 3 series from another dealership. After I purchased the car I drove it about 5 miles and pulled into a restaurant to grab a bit to eat. When I started it back up the check engine light was on, so I drove it back to the dealership and expressed my discontent. The sales manager came out and explained that the car needed an O2 sensor and that it was already on order. Well since the shop was closed and the car was still running fine, I drove it home and stopped by an auto store to read the code to confirm the story from the sales manager checked out... And it didn't. I decided to take it for Fields BMW to have their Tech's take a look at it (since the dealership I purchased from was not a BMW dealer). Upon arrival I was greeted by a young man in the cover area that escorted me inside to Selena. Not only was she very friendly from the start, but her and your co-worker Tina took the time to listen to my concerns and make sure they truly knew what I was bringing the vehicle in for. Selena offered up a free rental car for the day, since her schedule was already booked and stayed in contact with me daily via text. They fixed the thermostat issue that was covered under warranty and topped off all my other fluids as well. Then a day later after picking up the car back up, I get another text from Selena thanking me for my business and asking me if I had any other questions. This is old school customer service at its best. I have purchased several cars in my life and the one thing I usually dread is when I have to take them into the shop. They usually make you wait for hours and then try to up sell you on tons of service items you don't typically need. This experience was nothing like that and I have no doubt Fields and Selena will be getting my business for years to come because of it. More

Great Was fully informed of the work that was to be preformed. Was not at all inconvenienced and the work was done correctly. Good people to work with. Was fully informed of the work that was to be preformed. Was not at all inconvenienced and the work was done correctly. Good people to work with. More