Fields BMW Lakeland

Field's BMW is excellent! I just recently purchased my 2nd beemer. Majic was my salesman and his wife Nour assisted. I experienced minor issues with my tire and they were extre I just recently purchased my 2nd beemer. Majic was my salesman and his wife Nour assisted. I experienced minor issues with my tire and they were extremely helpful and determined to have the issue repaired! I will always purchase from Field's BMW and highly recommend them to everyone!!! More

Amazing place Fields bmw is a amazing dealership,the have good customer services very fast with your car and also the food there is great free car wash Fields bmw is a amazing dealership,the have good customer services very fast with your car and also the food there is great free car wash More

Great Service We purchased a 2017 X3. The salesman Rick Cutts believed it had a back up camera. When we received the car we found out it did not have a camera. Rick We purchased a 2017 X3. The salesman Rick Cutts believed it had a back up camera. When we received the car we found out it did not have a camera. Rick had the camera installed free of charge and provided a loaner car. It actually took 2 tries as the first camera was faulty. Rick had a loaned car delivered and met me the morning I picked up the X3. Great personal service. More

Great Service! Greated by friendly professional staff who go above and beyond to keep you up to date throughout your time there! The service center is clean and well Greated by friendly professional staff who go above and beyond to keep you up to date throughout your time there! The service center is clean and well stocked with refreshments for while you wait. My car service was going to take longer than anticipated due to a check engine light diagnosis, so my service rep,Mike organized a complimentary rental car for me so my day was not held up! Mike also kept me updated with text alerts throughout the day so I knew exactly what stage my vehicle was at. I always choose this location over one that is closer to me due to its excellent staff and comfortable waiting area! More

First service Brought vehicle in for first service on my vehicle . Tina was the best , very personable and totally professional . I left a very satisfied customer . Brought vehicle in for first service on my vehicle . Tina was the best , very personable and totally professional . I left a very satisfied customer . Tina is a credit to Fields BMW ! The customer service she provides is second to none. More

Service is always wonderful. They take care of you in a timely manner. Repairs can be a bit costly, but of course, it is BMW is always wonderful. They take care of you in a timely manner. Repairs can be a bit costly, but of course, it is BMW More

Unhappy My vehicle had a recall so I found this dealership and scheduled to have them do the work. Turns out that there was another recall I was unaware of an My vehicle had a recall so I found this dealership and scheduled to have them do the work. Turns out that there was another recall I was unaware of and the dealership didn't have the parts but BMW paid for a rental car for 7 weeks until this was taken care of. All in all I was satisfied with the service. Well about 2 weeks after getting my car back my husband got in to drive and was wanting to adjust the steering wheel. The switch was gone. We were baffled. I just happened to glance down at the pocket of the door and there it was. When the service tech put the dash back together he forgot to reinstall this. So, not a huge issue. I called the service department and spoke to the manager. I was fine that I would have to drive 45 minutes away for them to remedy this but what was very upsetting was what he said before we hung up. He said, yes, bring it in so we can see if this was infact related to the work done on the recall. Excuse me! I felt like he was suggesting that I might have somehow removed the switch myself and wanted them to put it back. I was offended. I did bring it back in and it was fixed right away but I won't go back to this dealership again. A little advice on customer service, don't question someone's integrity based on your opinion. Horrible. There was no compensation either for this inconvenience. No offer of gas, nothing. Just a sorry and a car wash. More

3rd Purchase from Fields, Thanks Christian Paul! Thank you Christian Paul and Staff for making my 3rd purchase an easy and enjoyable experience from start to finish! Looking forward to my next purc Thank you Christian Paul and Staff for making my 3rd purchase an easy and enjoyable experience from start to finish! Looking forward to my next purchase! More

Pleasant and helpful experience in an emergency . Visiting family in Lakeland we needed help because of water in our SRX Cadillac We went to Fields BMW in Lakeland, Fl. Mike Adkins our Service Adv Visiting family in Lakeland we needed help because of water in our SRX Cadillac We went to Fields BMW in Lakeland, Fl. Mike Adkins our Service Advisor made our visit and very pleasant and timely experience. Thank you Mike. Thomas McKnight, Jacksonville, FL More

Absolutely fantastic visit! I would 100% recommend Fields BMW of Lakeland to anyone who wants to be treated with kindness and respect. I have bought two cars from this dealership I would 100% recommend Fields BMW of Lakeland to anyone who wants to be treated with kindness and respect. I have bought two cars from this dealership and plan on continuing to do future business with them. Everyone that I encounter at the dealership has a smile on their face and they always make sure that I am taken care of. My service technician, Mike Adkins, is wonderful! He goes above and beyond every time I visit the dealership - I couln't ask for better treatment! More