Fields BMW Lakeland

Cheap, small time used car dealeship tricks Bought a $50,000 used car. All was great, till the drive home (I live 200 miles away) when I noticed a vibration in the steering wheel. The very next Bought a $50,000 used car. All was great, till the drive home (I live 200 miles away) when I noticed a vibration in the steering wheel. The very next morning I took it to a bmw dealer near my house, where they found damage under the front left bumper. Cost me $680... Called Fields to protest, they told me to fax them the invoice, which I did. A week goes by, so I call them and they proceed to tell me they wont Honor the expense. I've been a bmw customer for a long time and I've come to expect a certain level of service and satisfaction in exchange for the money (and lots of it!!). If I buy a car of that value from a "reputable" dealership, I would expect it to be in top shape. I didn't feel the need to get on all fours to check if it had damage underneath... they said they did an inspection??? If you're in the market for a BMW, do your self a favor and go to a more "reputable" dealer. As a BMW customer, you deserve a lot more. More

Easy Hassle Free Transaction Leased a 2015 428i Convertible. I did my homework in researching this purchase and waited till the end of the month to put the deal together. The deal Leased a 2015 428i Convertible. I did my homework in researching this purchase and waited till the end of the month to put the deal together. The dealership staff was friendly, Straightfoward and pleasant.Got an awesome vehicle at a great price. More

Best buying experience! I was able to make a deal on my trade and get the exact car I wanted with no hassles at all. The sales person (Mike) was courteous, knowledgeable and I was able to make a deal on my trade and get the exact car I wanted with no hassles at all. The sales person (Mike) was courteous, knowledgeable and didn't pressure me at all. At the end of buying my new 320 I had a complimentary ice cream :) It was a great buying experience. More

X3 diesel Very attentive and professional personnel throughout the purchase of our new X3 Diesel. Very happy with the car and dealer was very knowledgeable.High Very attentive and professional personnel throughout the purchase of our new X3 Diesel. Very happy with the car and dealer was very knowledgeable.Highly recommend! More

New X3 We have purchased 5 new cars from Fields, they always provide courteous, professional service. The staff make us feel at home and are friends. It is t We have purchased 5 new cars from Fields, they always provide courteous, professional service. The staff make us feel at home and are friends. It is truly an exciting and fun experience to deal with Tom, Gary and Lanette. More

Client Advisor understand customer service We received exceptional customer service from PJ Nunez, our Client Advisor. From the start, when he returned by information request after regular bus We received exceptional customer service from PJ Nunez, our Client Advisor. From the start, when he returned by information request after regular business hours, to delivery, PJ was the consummate professional. The used car manager could take a lesson from PJ. The overall rating would have been 5 stars if not for the low ball tactics experienced during the trade-in. I was not expecting to get the KBB or NADA trade-in projection, but to get offered 50% of the projected trade-in value was disappointing. I would not recommend trading cars at this dealership. More

Customer Service My Wife And I bought a nice Second hand car for our kids, and i believe we got the same service as if we were buying a 65,000 car!! Mr P.J. Nunez was My Wife And I bought a nice Second hand car for our kids, and i believe we got the same service as if we were buying a 65,000 car!! Mr P.J. Nunez was very helpful from the time when we walked in the front and until we drove out the back door with the car. They made us very comfortable,( as one of our worst places we like dealing with is a car dealer ) We will stay in touch with them for future purchases. More

Trade in 535i to X6 Excellent customer service from Frank (sales dept.) and Loretta (finance dept.)! Frank did everything he could to successfully find the car I was look Excellent customer service from Frank (sales dept.) and Loretta (finance dept.)! Frank did everything he could to successfully find the car I was looking for! Loretta made the financing process a breeze! I am a repeat customer and will be in the future! More

Went the extra mile Fields BMW Lakeland went the extra mile to help us find a great deal on a certified presented vehicle. The sales rep was fun, energetic and served us Fields BMW Lakeland went the extra mile to help us find a great deal on a certified presented vehicle. The sales rep was fun, energetic and served us well. I would recommend Fields to anyone in a heartbeat. More

Awesome! Mike Wagner was awesome from start to finish! Fields really took care of us on our new X5! Thanks again for everything Mike! We LOVE our new car! Mike Wagner was awesome from start to finish! Fields really took care of us on our new X5! Thanks again for everything Mike! We LOVE our new car! More