Fields BMW Lakeland

Went in for oil change, left with a newer car after I was told I needed four new tires with there mounting and balancing, new valve stems and a front end alignment with a total price of $1943. I told them th told I needed four new tires with there mounting and balancing, new valve stems and a front end alignment with a total price of $1943. I told them that I new I could get the same tires at a tire place about $200 cheaper per tire. I then proceeded to purchase a new vehicle. More

The most friendly, approachable, easy and hassle-free car buying experience ever! This is my second BMW, but first from Fields BMW of Lakeland and based on the service received, I'll be coming back again & buying experience ever! This is my second BMW, but first from Fields BMW of Lakeland and based on the service received, I'll be coming back again & again! The entire team makes you feel comfortable and they genuinely want to know you as the customer. The negotiation was simple and paperwork painless. Very accomodating and an incredible car dealership! More

This is my third vehicle from Fields BMW in Lakeland. From beginning to end, everything goes well. The service is wonderful and I would recommend this dealership to anyone interested in a BMW as you can From beginning to end, everything goes well. The service is wonderful and I would recommend this dealership to anyone interested in a BMW as you can not go wrong. I know everyone has different experiences with different merchants but the folks at Fields BMW are outstanding. More

The team at Fields BMW of Lakeland is great. Helpful, friendly, not pushy. In addition, I am very pleased with how knowledgeable they are on their products. When I had questions, they knew the answer a friendly, not pushy. In addition, I am very pleased with how knowledgeable they are on their products. When I had questions, they knew the answer and showed me. They didn't just say what they thought I wanted to hear... they were upfront and honest even it wasn't the answer I may have been hoping for. This is my second experience and second purchase at Fields and it's also nice to see that many of the same folks are still there including my sales executive. Longevity of employees speaks volumes about an organization! More

We have recently purchased 2 vehicles from Fields BMW of Lakeland and most highly recommend them! Our sales representative, Phil Deane is absolutely awesome! He listened to our needs, concerns, and question Lakeland and most highly recommend them! Our sales representative, Phil Deane is absolutely awesome! He listened to our needs, concerns, and questions. He went out of his way and went the extra mile to ensure that each vehicle met our specific needs. The atmosphere and staff are friendly, welcoming, and professional. From the test drive to closing, in what should be a most stressful time was a most enjoyable experience! We knew when we left with our new vehicles, we not only purchased the best and safest vehicle on the road today, but also that we did not over pay and were not pressured into getting something we didn't need, couldn't afford, or didn't want. We highly recommend this dealership and Phil Deane! Also, be sure to ask for Laynette Wheatuff to process your closing, as she is Ms. Personality! She throughly explained what each document was and took the time to ensure we understood all options available to us. We live in Melbourne, Florida and I must say based on our experiences with Fields BMW of Lakeland, it is well worth the 2 hour drive to see if they have a vehicle to meet your needs. You will be most satisfied with your experience, guaranteed! More

This is my 4th BMW from this dealership, I have had nothing but OUTSTANDING service from the dealership. I would like to specifically mention David Jackson. David has on numerous occasions, gone above nothing but OUTSTANDING service from the dealership. I would like to specifically mention David Jackson. David has on numerous occasions, gone above and beyond what is expected to ensure my complete satisfaction. I recently purchased a 2011 Alpina B7 and a 2007 328i. No matter which vehicle is in for service it is always complete on time and fixed right the first time. It is a pleasure working with David and the entire Fields BMW staff. More

Had a great sales experience with Lakeland BMW in buying my wife a new car. I got a fair trade in price for her car, higher than any other dealer too. "Magic" or Majed was our salesman. He was helpful,polit my wife a new car. I got a fair trade in price for her car, higher than any other dealer too. "Magic" or Majed was our salesman. He was helpful,polite and very friendly. He took the time to discuss options and actually showed the car features to my wife and 'took the time' to explain them even though it was a late night pickup. We also met Gary Gordon the GM who was very helpful in resolving the problem with getting a car from the OBT dealership. Gary was friendly and not obnoxious like some GM's at other dealers. He actually cares about the client and doesn't sit behind a desk in some secluded office .I actually paid less for this car than a Genesis with less features, this car was loaded, and only costs me $40 a month more than her old car and $120.00 a month less than the Genesis would have cost. The finance was seamless and only took 15 minutes to sign as everything was ready when I walked into Melissa's office. They are definitely a professional dealership and not "dishonest" as claimed. They have been more than up front with me on this purchase with no hidden facts and gave me a good interest rate. My wife can now enjoy the car and the fact she has a reputable dealer to go to even though its 45 miles away. We would definitely buy here again and are now looking for a car for my oldest son at this dealership. More

Great service department! They have always been honest and very professional. From the time I arrvive to drop off my car to the moment I pick the car up, the level of courtesy and communication regarding and very professional. From the time I arrvive to drop off my car to the moment I pick the car up, the level of courtesy and communication regarding my car is unmatched. The service experience and advisor I work with is what keeps me driving BMWs. More

VERY DISHONEST! I bought a CPO CAR and it was in the shop for 3 weeks after this. They said "Too bad". Shocking response to say the least. Look at other reviewers here..This place is bad news! I already for 3 weeks after this. They said "Too bad". Shocking response to say the least. Look at other reviewers here..This place is bad news! I already have an attorney. I've purchased 5 BMW in last 9 years...Don't bother contacting BMW North America..they could careless too. I documented everything including all repair work since I purchased the car. There is NO WAY this every went through a certification that was promised. I can send all documentation to whoever whould like to see this. Email me.. I will be posting this on every site on the internet so no one goes through what I am. More

Overall a horrible experience with the sales team at Fields BMW. I provided then with a deposit to procure a specific car for me. 3 days later there was no response and the sales person was off and d Fields BMW. I provided then with a deposit to procure a specific car for me. 3 days later there was no response and the sales person was off and did not tell anyone that he was supposed to get me a car. I needed to take delivery that day for the special financing. After multiple calls trying to work with the sales manager to find out what was going I decided top purchase the car from another dealer. At 4:00 in the afternoon they still were not able to confirm that they would have a car for me to purchase. I advised them not to worry about it, and the sales manager promptly hung up the phone on me. It took me another week to have my deposit refunded. One word to describe the sales team: unprofessional. More