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Fields BMW Northfield
Northfield, IL
327 Reviews
Fields BMW Northfield is a proud member of Fields Auto Group, which has been selling luxury automobiles since 1971. We have a stunning array of pre-owned and certified pre-owned vehicles to fit every budget. A state-of-the-art BMW Service Department offers complimentary loaners and will see that your vehicle continues to operate in peak fashion. Our BMW Parts Department carries a wide range of parts and accessories to help you maximize your driving experience.
Everyone who purchases or leases a vehicle from Fields Auto Group is entitled to complimentary loaner vehicles with service appointments, as well as free car washes for the life of the vehicle and more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 327 reviews
September 18, 2016
Service Experience Yearly service visit was easily scheduled and easily handled by Chris and the Fields team. Their dealership's customer service focus is hard to beat. Yearly service visit was easily scheduled and easily handled by Chris and the Fields team. Their dealership's customer service focus is hard to beat. Highly recommend. More
by JS198001
Employees Worked With
Chris Goodrich
September 10, 2016
safety recall Chris Goodrich was my service advisor and as always was extremely helpful. I originally came in for a safty recall but needed an oil change so I also Chris Goodrich was my service advisor and as always was extremely helpful. I originally came in for a safty recall but needed an oil change so I also had an oil change done at the same time. More
by ksj6463
Employees Worked With
Chris Goodrich
September 07, 2016
Best BMW dealership service in the US. Always fixed right on time on the day and time you want. Very accomedating with loaners. Prices are very fair. I'd bring my M1 there if I owned one Always fixed right on time on the day and time you want. Very accomedating with loaners. Prices are very fair. I'd bring my M1 there if I owned one More
by Jerkstore
Employees Worked With
Chris Goodrich
August 25, 2016
Easy and convenient It was easy to schedule and I received transportation to and from my home. The service was completed in a timely manner, and the staff was friendly. It was easy to schedule and I received transportation to and from my home. The service was completed in a timely manner, and the staff was friendly. More
by Pete60
Employees Worked With
Chris
July 21, 2016
Annual service Excellent overall experience. Waited for vehicle and customer lounge is outstanding! All work completed in timeframe provided. Highly recommend Fie Excellent overall experience. Waited for vehicle and customer lounge is outstanding! All work completed in timeframe provided. Highly recommend Fields for your BMW service needs. More
by dwl510
Employees Worked With
Adrian Bartus
July 15, 2016
Another great experience with Fields BMW service department. Very happy with with my SA Chris Goodrich. He is very helpful and knowledgeable. My 2011 BMW X5d was fixed on time and fixed correctly. Mr and Mrs F Very happy with with my SA Chris Goodrich. He is very helpful and knowledgeable. My 2011 BMW X5d was fixed on time and fixed correctly. Mr and Mrs Field's know how to treat their customers. Thanks again! More
by daze
Employees Worked With
Chris Goodrich
June 29, 2016
Service call for my 2014 x5 and 2013 650 grand coupe At first it was a couple issues with the service not to be blamed on actual work done just chaos due to construction but Christian therefore manned up At first it was a couple issues with the service not to be blamed on actual work done just chaos due to construction but Christian therefore manned up and made it above and beyond right have to give him props for owning up to the mistakes due to the chaos of the construction going on at the dealership that being said I would highly recommend Christian at Fields BMW More
by Mark Stone
Employees Worked With
Christian
June 24, 2016
What a crock Just got a reply to my initial review/comment about poor service at Fields BMW. It took A YEAR to get any reponse at all! Sadly, the comments about Just got a reply to my initial review/comment about poor service at Fields BMW. It took A YEAR to get any reponse at all! Sadly, the comments about all of the corrections and management changes are COMING FROM THE SAME MANGEMENT TEAM I DEALT WITH DURING THE TIMES OF BAD SERVICE. Hence the title, "WHAT A CROCK". Would never buy here again. More
by BMWneveragain
Employees Worked With
Too many
June 22, 2016
Professional, courteous and knowledgable service Chris Goodrich is always willing to go the extra mile to help with my car needs and ensures that I am happy with my experience. Knowing that I will be Chris Goodrich is always willing to go the extra mile to help with my car needs and ensures that I am happy with my experience. Knowing that I will be receiving expert advice and a fair price gives me great peace of mind. I would recommend Chris, and Fields to any of my friends or colleagues. More
by BMW
Employees Worked With
Chris Goodrich
June 22, 2016
Excellent Service Chris Goodrich is my service rep. He provides great customer service. Always informative about what is necessary and what is not. He makes scheduling Chris Goodrich is my service rep. He provides great customer service. Always informative about what is necessary and what is not. He makes scheduling my appointment easy and is very responsive to my calls. More
by Joel65
Employees Worked With
Chris Goodrich
