Fields BMW Northfield

Terrible service experiences - NOT recommended I made the mistake of purchasing a BMW X3 from Fields Northfield several years ago. The car has underperformed for a BMW - NOT quality engineering. I made the mistake of purchasing a BMW X3 from Fields Northfield several years ago. The car has underperformed for a BMW - NOT quality engineering. It has been in the shop more times than I can count. Everything has gone wrong. And the service has been the most disappointing I have ever had with any car dealer. They routinely overcharge anytime they touch the vehicle. Be prepared to spend thousands and thousands on repairs. While other auto specialists offer FREE diagnostics by hooking up computers in today's world, BMW charged OVER $500 just to identify the problem with a Service Engine light. (Read online that a do-it-yourselfer fixed the same problem in 30 minutes and the parts were half the cost.). So it took a BMW technician 5 hours to diagnose the same problem and another several hours to fix it. Sure.... NOT trustworthy! More

bought my new car elsewhere My Fields email contact A couldn't answer some questions I was able to myself later from the BMW online brochure; I said I wanted to see the car and My Fields email contact A couldn't answer some questions I was able to myself later from the BMW online brochure; I said I wanted to see the car and he said to ask for B when I arrived; when I asked for B I was handed over to C instead who then handed me off to D for the test drive who then handed me off to E to work up an offer (which was a few thousand over a quote I independently got from another BMW dealer for the same car). At the other dealer where I later bought a car I had one contact for a number of visits leading up to the purchase. More

Car Buying Experience Just the reception I got is satisfactory . Everyone is helpful. The hospitality is good and the attention( update) by the salesperson while waiting fo Just the reception I got is satisfactory . Everyone is helpful. The hospitality is good and the attention( update) by the salesperson while waiting for the vehicle is very good. More

NOT GOOD AT ALL! Reps are arrogant and sarcastic. No follow through. Wait time rediculous. I was beginning to believe they were prejudice. Bought a new BMW some where Reps are arrogant and sarcastic. No follow through. Wait time rediculous. I was beginning to believe they were prejudice. Bought a new BMW some where else, will not be using Fields BMW service again. More

MCK4SERIES I have been a customer of Fields BMW for 21 years. Why go elsewhere? I have seen very little movement in the personnel so to me that means a lot. Th I have been a customer of Fields BMW for 21 years. Why go elsewhere? I have seen very little movement in the personnel so to me that means a lot. There is always time for conversation when I bring it in for service, but even when I don't need service and I am in the area I always feel compelled to drop by. More

Field's invests in it's people and in it's facilities which August 14, 2014 I have been an exclusive customer of Field’s BMW for my last four cars over the previous twelve year period. Aside from the pleasu August 14, 2014 I have been an exclusive customer of Field’s BMW for my last four cars over the previous twelve year period. Aside from the pleasure and sense of security that I get from driving a BMW, I have always felt great satisfaction in dealing with the Field’s organization. Field’s culture of integrity and responsiveness pervades universally throughout the organization. I have consistently found these attributes amongst all employees from sales managers right on down to the car hops in the service bays. This ethic of responsiveness and conscientious customer care is well exemplified by the Field’s service team. Within the last five years, Field’s management has invested millions of dollars in the infrastructure of the Field’s service center. Like most people, I despise those very rare but unexpected visits for service, but the Field’s facility has been engineered for comfort and efficiency. From when I pull into the well lit and clean service bay and my name comes up on the overhead flat screen, I am already feeling taken care of. Service advisers, like Ken Learnahan, who most recently worked looked after me, are stationed nearby at easily spotted service kiosks. All information and service records are easily accessed by the advisers through banks of computers that sit on each service kiosk. So there is never anxiety about potential duplication or omission. Consistent with my previous experiences, Ken was attentive, informed, well trained and concerned about my issue. He communicated frequently with me throughout the process. Most importantly, the work always gets done correctly and in accordance with the specified budget. Loaners are consistently available and are usually of the current model year. I feel like the Field’s organization values my business and Fields has shown that appreciation by continuing to invest in their people like Ken and in the tools that Ken needs to do his job well. Yours Truly, Andy Lappin Glencoe, I More

Sharing my experiences I bought my BMW X3 from a different dealer but switched to Fields because my husband had bought his car from Fields, so we decided to stick to one dea I bought my BMW X3 from a different dealer but switched to Fields because my husband had bought his car from Fields, so we decided to stick to one dealer. We live in the city and I would drive my car all the way (fighting traffic) just so I could get to Fields because I've always loved the fact that the people are nice, the place is clean and organized, the service advisors are very friendly and the people/team working on the car are very knowledgeable. I took my car in for repairs and an oil change in May and July 2014 and both times I had Jerry Marichal as my service advisor. Jerry was great. He knew my husband and our history with Fields. He made sure I was taken care of with regards to getting a car while my car had to be fixed for a few days. He would call to give me updates on my car. I had also requested for Skip to work on the car and he did a wonderful job. He was very efficient and came up to me to explain the work that was done to my car. I appreciated that. Thank you Jerry and Skip. Keep up the good work. More

BAD Exprience It all began at Fields Jeep in Glenview. My wife and me were not sure which car to chose the Mercedes s 550 they had for sale or to go elsewhere and t It all began at Fields Jeep in Glenview. My wife and me were not sure which car to chose the Mercedes s 550 they had for sale or to go elsewhere and try BMW X6. So as i have mentioned we have tried the S 550, the dealer was nice and friendly, main thing he was not pushy his name is Adam London. I have explained him ll the story, so he being a good employee sent to to their FIELDS BMW. My experience in FIELDS BMW was short, as soon as we have entered the certified pre owned department door we were greeted by the gentleman whose desk is located right in front of the door. WE told him that his colleague from Fileds Jeep have referred us to go check there BMW's out and we would like to make the test drive of X6 and we are looking for the car 2011 - 2013. The answer was short - i don't have nothing used in x6. my question was - can we try the new X6. There was one parked right next to my car. I got The Negative answer (really). He explained that new X6 is completely different with new exhaust system and some intake or w/e. Lord, I am not a pro, wanted to try a car out. I had nothing to say so I just leave with nothing, not happy at all. I thought BMW would have more friendly and experienced team!!! And I promise I WOULD NEVER RECOMMEND FIELDS BMW to anyone. More

Rob went above and beyond to locate a part that had fallen off of my car. So appreciated the genuine caring gesture! Thank you Rob! fallen off of my car. So appreciated the genuine caring gesture! Thank you Rob! More

I recently bought an M3 from Fields BMW, Kris Mroz (Pre-Owned Client Advisor) assisted with the purchase. Kris made my online purchase experience so easy. Kris is very prompt in responding to emails, (Pre-Owned Client Advisor) assisted with the purchase. Kris made my online purchase experience so easy. Kris is very prompt in responding to emails, texts and calls, in that process he took the angst out of my long distance online buying experience. He is very knowledgeable about BMWs, answered all my questions and provided all the information I asked for via email and text messages. After a week, I flew to Chicago to pick up the car from Fields, I got out of the dealership in 3 hours because Kris had everything ready for me. It was a great experience and I'm looking forward to doing business with Kris in the future. If you want to buy a BMW go to Fields BMW and ask for Kris Mroz. More