Fields BMW Northfield

Nice job Kris. Love the car. Thanks for working with me. No hassles no pressure and know what I wanted and didn't try to put me into something I didn't want. Thanks again.. No hassles no pressure and know what I wanted and didn't try to put me into something I didn't want. Thanks again.. More

my sales rep very professional never at any time was he trying to pressure us to buy. Did not try to up sell us. Chri called after the sale to make sure everything was ok............THANKS CHRIS chri trying to pressure us to buy. Did not try to up sell us. Chri called after the sale to make sure everything was ok............THANKS CHRIS chris is a real asset to fields bmw More

The car, a Porsche 911 C4S, was exactly as advertised. It was in great shape. The deal worked out just like Chris said it would. An excellent transaction. It was in great shape. The deal worked out just like Chris said it would. An excellent transaction. More

When Fields BMW said "Fields BMW matters because you matter" It means it well. Last Saturday I brought my X5 in for Vehicle Check and Oil Change. I was not happy during the first 15 minutes of my fir matter" It means it well. Last Saturday I brought my X5 in for Vehicle Check and Oil Change. I was not happy during the first 15 minutes of my first time vising this Services team because I did not understand how each customer should be helped during dropping off a vehicle. I saw two customers got help before me while I was waiting for a call. While I was waiting to get in Services manager's office here came Matt Williamson through shop entrance. I approached him and asked "this is my first time here and where does the line for service start?" I continued "I had a 9:45 AM appointment and I already lost about 20 minutes." Matt did not hesitate, but wanted to take care of me right away by saying "how can I help you, sir?" We approached the services desk and start the paper work. He emphasized that I was there for Vehicle Check and Oil Change. I told Matt that I lost times and I had to come back for Oil Change later in a month. He was okay with that and will make a new appointment for me later. He felt my frustration I could tell. Then he told me that he has 50% off coupon for Vehicle Check. I said "great and thank you". he told me it was going to take about an hour for the service and suggested me to have somethings in the waiting room. I went and order hot breakfast. I like it. Victoria served me very well with passion. She brought my hot meal to me at the couch with a smile and the I-Want-To-Serve-You attitude. I sincerely thank her. About 10 minutes later, Matt approached me and said "I talked to my manager about your situation and we decided to do the oil change for you today on us." I re-affirmed that my X5 would be ready by 11:00 AM. Matt said yes. I said "thank you so much for doing this." I went in to Fields BMW for the service frustrated in a few minutes and came out very happy on time. Fields BMW has trained their people well! Matt listened to my feeling. Employees are empowered to take such an action (decision) in order to exceed customer expectation. Matt and his manager made a decision to make me happier; I was their new customer for service. So, they wanted to offer me their excellent customer services. Fields BMW Northfields knows it will cost them 5 times more to gain a new customer than to keep an exiting one. It really means it when it said "Fields BMW matters because you matter". Thanks Matt Williamson and Victoria! I will see you again soon :-). More

Chris Goodrich is the best customer service person I have worked with. I will continue to give Fields business for many years based on the great service I have always received from Chris and the rest of the worked with. I will continue to give Fields business for many years based on the great service I have always received from Chris and the rest of the team at Fields BMW - John S, Chicago More

The car was exactly as advertised, perfect in every way. Kris had it ready to go when I arrived and the deal went very smoothly. Great looking car. Kris had it ready to go when I arrived and the deal went very smoothly. Great looking car. More

I have owned 5 BMW's and all of them have been serviced by Field's BMW. My service advisor, Chris Goodrich always goes above and beyond the call of duty and puts my mind at ease. The dealership serviced by Field's BMW. My service advisor, Chris Goodrich always goes above and beyond the call of duty and puts my mind at ease. The dealership should consider him a terrific asset to the company as I certainly do. More

My wife and I have the greatest experience of our lifetime buying our last BMW X5 4.8i from this dealer. We were treated with ALL respects by this dealer, especially the used car sale man, Kris Mroz lifetime buying our last BMW X5 4.8i from this dealer. We were treated with ALL respects by this dealer, especially the used car sale man, Kris Mroz. Our experience started out from a first welcome phone call from Kris. He called right after I made an appointment to go in and test drive the car I found on the Field web site. The car was prepared and ready for us to test drive as it was said to be before our arrival. The car has more than 98% of what we have been looking for, such as color, horsepower, packages, etc. It was tested good by us alone. Then we decided to go in for the car without any pressure from the sale man. The negotiation was so quick and easy because it was given to us as we wanted. The application for finance was a little long due to late in the day, but we got the reasonable interest rate we wanted. The closing was quick as well with no problem. Kris took care of the trunk cover as he promised, the 1/2 tank-full gas, and license plate installation. In addition, this used car sale man even went out of his comfort zone or out of the box in order to be able to get the second key set from the previous owner for us, which has never been promised during our buying. But he did it nicely and professionally. We will not forget such experience. I believe in "First impression lasts forever!" We will take advantage of going this dealer for free car wash and BBQ once awhile. :-) ;-) ;-) More

Went to this dealership to buy a car, and knew an updated model of the 5 series was coming out. I wanted to see how Alex would respond to me saying I am thinking about waiting for the 2014 model with the upd model of the 5 series was coming out. I wanted to see how Alex would respond to me saying I am thinking about waiting for the 2014 model with the updated change. He basically in a nutshell told me not to believe everything I read on the internet and media. Alex told me the 2014 will have no change. Oh wait a week later the new 2014 5 series pictures was officially released by BMW. Towards the end of our negotiation, I told him this was the first dealer I was stopping by however the car they had in the inventory wasn't exactly the exact color I wanted. Unless the price is right I would take it, however Alex seems to get very impatient with me. I said another BMW Dealership had the color I wanted and quoted me a lower price and he basically said you are not comparing Apples to Apples. Well I know that, with BMW many many options you can add and subtract I know it won't be the exact same car. Alex came clean one thing from the very beginning, they will NOT be the lowest price dealer!!! To sum it up, they are not the lowest price, not the friendliest, not patient with their customers, insulted the customers intelligence. So I decided to take my business elsewhere. Would have gotten the car if he was patient enough and have the courtesy to follow-up with a series potential customer. More

People complain a fair amount (yes, even on the north shore) over the smallest things when they don’t get done right. So in breaking from that tradition, I wanted to let you know when things are done ri shore) over the smallest things when they don’t get done right. So in breaking from that tradition, I wanted to let you know when things are done right. I recently had my car’s bumper repaired as well as my flat tire replaced (as well as numerous other service issues over the past 14 years of driving BMWs). The repair work was a little more involved than initially thought and I appreciated Chris’ updating me on the status of things as well as how long things would take and when they were done, but more importantly, he has always been professional (he has a great handle on the technical aspects of the cars and is able to simplify what is being done so that I can understand everything) as well as courteous and friendly. Please recognize that I choose Fields for my service and car needs in part because of Chris’ service. He is a good representative for Fields. Kind regards, Steve More