Fields BMW Northfield

People complain a fair amount (yes, even on the north shore) over the smallest things when they don’t get done right. So in breaking from that tradition, I wanted to let you know when things are done ri shore) over the smallest things when they don’t get done right. So in breaking from that tradition, I wanted to let you know when things are done right. I recently had my car’s bumper repaired as well as my flat tire replaced (as well as numerous other service issues over the past 14 years of driving BMWs). The repair work was a little more involved than initially thought and I appreciated Chris’ updating me on the status of things as well as how long things would take and when they were done, but more importantly, he has always been professional (he has a great handle on the technical aspects of the cars and is able to simplify what is being done so that I can understand everything) as well as courteous and friendly. Please recognize that I choose Fields for my service and car needs in part because of Chris’ service. He is a good representative for Fields. Kind regards, Steve More

Kris was an excellent Sales person - very patient, never pressured us into buying our car, and considered all of our requests. Did not always say yes, but he gave us the courtesy of consideration. pressured us into buying our car, and considered all of our requests. Did not always say yes, but he gave us the courtesy of consideration. More

Kris was awesome he wanted to work with me to find me the right car. He was very patient, and he never came off as pushy. right car. He was very patient, and he never came off as pushy. More

I purchased a car that they were going to hold....sold it out from under me, offered a 2011 for $$, took delivery to MI and then car arrived with no owners manual or floor mats. Called to see if they would m out from under me, offered a 2011 for $$, took delivery to MI and then car arrived with no owners manual or floor mats. Called to see if they would make it right, nope not gonna happen! apparently 2011 BMW's do not come with floor mats or manuals unless stated in the purchase agreement! REALLY!!!!! Never been treated so poorly by a dealership ever. More

My family has been purchasing cars from Fields for over 20 years but to me, this was my first purchasing experience with them. I came out with a fair deal, a nice car and most importantly, pleased with the 20 years but to me, this was my first purchasing experience with them. I came out with a fair deal, a nice car and most importantly, pleased with the whole experience (buying a car ranks high on my "Things that Stress me" list). Many thanks to our salesperson Kris Mroz for he made difference. More

Wednesday I called and got a next-day service appointment. Thanks to my extended service and maintenance warranty, I paid a $50.00 deductible for regular 10,000 mile oil change etc., front brakes appointment. Thanks to my extended service and maintenance warranty, I paid a $50.00 deductible for regular 10,000 mile oil change etc., front brakes replacement, sensor replacement, oil filter gasket leak, and faulty windshield wiper replacement. Because my X3 had to stay overnight, I was provided with a loaner car. My car was even washed prior to delivery. Mr. Goodrich and the Fields service staff are just plain great! Thank you, Fields BMW. More

I have been a customer of Fields BMW for about fours years and I have found the experience to be heads and sholders above any previous dealer or service center, going back almost 30 years. Jerry has be years and I have found the experience to be heads and sholders above any previous dealer or service center, going back almost 30 years. Jerry has been my preferred Service Rep since the first time he helped me at Fields. I have found him to be straight forward and extremely helpful. I never feel that I am being sold a bunch fixes I don't need, so I have a high level of trust in what Jerry recommends. Thanks. More

i have been a Fields delaership customer for over 30 years, beginning with the Jeep dealership that was on Ridge Ave in Evanston. when i bought my first BMW, over 11 years ago, I was very impressed with years, beginning with the Jeep dealership that was on Ridge Ave in Evanston. when i bought my first BMW, over 11 years ago, I was very impressed with the dealership, sales and service. Over the years I have come to know Jerry Marichal very well, thru work, and always have a very pleasant, positive experience when I bring my car in for service. His attitude is always "will get it done" and he is always positive and upbeat. I recommend him to everyone I know that goes there for service, and even some people woho go to other dealers. The sales people are great to work with and Dave McCullogh is an excellent GM. He always makes time to say hello and chat with me. I feel very welcome at the dealership and look forward to a long, continued relationship because of the people that make up their team. More

I own a 2001 BMW 740iL with only 80,000 mies on it. I love this car and it has been maintained well. I did not have any problems with it until persistent battery problems and NAV/radio started occurring love this car and it has been maintained well. I did not have any problems with it until persistent battery problems and NAV/radio started occurring around Thanksgiving 2009. The causal factors for the battery/NAV/radio problems were very difficult to isolate but Brian Cullinan, the Director of Service at Fields BMW (Northfield, IL), worked in concert with BMW North America to troubleshoot the issues and Brian was an advocate on my behalf. My car is now working condition and I have the highest praise for Brian and his service team at Fields. I also want to compliment BMW North America for their assistance and support. More

The service advisor went out of his way to save me money.....:.He advised me that since since Bmw would not have the correct battery in stock for several months; I can purchase the correct battery at money.....:.He advised me that since since Bmw would not have the correct battery in stock for several months; I can purchase the correct battery at Sears & Fields can program & install it.....This process saved me several hundred dollars; .. since the battery had to be re-programed only once [not twice].....I believe Anibal Ruiz was very accomodating & used his thought process to help save me several hundred dollard......PLEASE CONTINUE TO KEEP QUALITY, PROFESSIONAL EMPLOYEES AS Mr. Ruiz....thank you; Menard Schwartz More