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Fields BMW Northfield
Northfield, IL
325 Reviews
Fields BMW Northfield is a proud member of Fields Auto Group, which has been selling luxury automobiles since 1971. We have a stunning array of pre-owned and certified pre-owned vehicles to fit every budget. A state-of-the-art BMW Service Department offers complimentary loaners and will see that your vehicle continues to operate in peak fashion. Our BMW Parts Department carries a wide range of parts and accessories to help you maximize your driving experience.
Everyone who purchases or leases a vehicle from Fields Auto Group is entitled to complimentary loaner vehicles with service appointments, as well as free car washes for the life of the vehicle and more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 325 reviews
August 22, 2007
I walked in with a family member who was looking to test drive a BMW X3. The salesman, who was very undereducated about BMW, said there were no X3s. I told him to check again. He came back with a filthy X3 drive a BMW X3. The salesman, who was very undereducated about BMW, said there were no X3s. I told him to check again. He came back with a filthy X3 which had JUST been offloaded a truck after coming from Germany. It was disgusting. Also, it had LESS THAN ONE GALLON OF FUEL IN THE TANK. We had to stop at a gas station so they could full it up. When I asked about the car, he proceded to read off all the options the car had, not even telling us any features. It was the worse test drive ever. I then told him about my car, and told him the model name and trim level (I will not mention it here for privacy). Anyways, the BMW I have was just redesigned, and it has a unique model trim, which is quite obvious. He then asked me, "what year is it?" I repeated the model and trim, and told him it was only made for one year. He hadn't a clue. Meanwhile, @ the dealer, his desk faces the model I have. He said he just transferred from Toyota two months ago, and he didn't know about BMW. I asked him why, but he did not give a response. At that point, we walked out. Never, ever, ever buy a BMW from Fields BMW. It is not worth it. More
by bmwowner07
Employees Worked With
unidentified salesman
October 26, 2006
Level 1 Service on Monday. Fan clutch replaced during service plus the other extras. 1400 dollars. Get car home Monday evening park it until Wednesday morning, pool of fluid under car! I call Fields and service plus the other extras. 1400 dollars. Get car home Monday evening park it until Wednesday morning, pool of fluid under car! I call Fields and I'm told to bring it in on Thurday 7 am. I report at 7 am, grease xxxxxx looks a car 8 am. I'm told the anti freeze resevoir is leaking. I authorize replacement. Car is poorly washed and delivered to the front door. I pay 240 dollars. I check under hood and find the fan cowling broken. They deny any responsibilty. How that for service? BMW engineers a grat car and it's too bad Fields BMW can't service them properly. More
by SadBMWOwner5
Employees Worked With
Ms. Mule'
February 20, 2006
I've taken my 2000 5 series here multiple times. Only 1 slightly bad experience where they didn't discover they had ordered the wrong part until they were 50% done. ugh ! They did however, give me a loan slightly bad experience where they didn't discover they had ordered the wrong part until they were 50% done. ugh ! They did however, give me a loaner on the spot. I found the service advisors very fiendly, pro-active, and informative. They were also extremely quick at diagnosing most problems. I really have no complaints. The late service hours are a real plus. More
by jcorr4
September 09, 2005
These guys were great. I showed up on a busy Saturday and John (Sls Mgr) showed me the cars he had and gave me the best price I'd heard all within 25 minutes....no games, no BS. Regrettably, the color /optio John (Sls Mgr) showed me the cars he had and gave me the best price I'd heard all within 25 minutes....no games, no BS. Regrettably, the color /option package did come together so I didn't buy the car there, but this is the guy to get it done. I did use their price elsewhere though....... More
by tom s
Employees Worked With
John Jackson
