Fields BMW Northfield - Service Center

Dishonest and deceptive tactics After looking over my bill I noticed out of the $1,500, $1,100 was labor and the remainder the actual parts needed. Be upfront with your customers about what they're a bill I noticed out of the $1,500, $1,100 was labor and the remainder the actual parts needed. Be upfront with your customers about what they're actually paying for which, at the end of the day, is their overhead for their mechanics. Or take accountability for those YOU employ and provide them fair wages and don't rely on your CUSTOMERS to foot the bill. Lost another customer, great job fields BMW! More

The reason that I've bought 3 BMWs from Fields is the excellent advise that Chris has given me on service. They are lucky to have him. And, he's good natured, too. excellent advise that Chris has given me on service. They are lucky to have him. And, he's good natured, too. More

Car is brand new, bought from another dealer, and what? ???? Fields was very uninterested in providing service. They just lost my business forever ???? Fields was very uninterested in providing service. They just lost my business forever More

Do yourself a favor and go anywhere else. Theirs service department is nothing but a collection of dishonest, condescending crooks who will do everything in their power to up charge a custome Theirs service department is nothing but a collection of dishonest, condescending crooks who will do everything in their power to up charge a customer for unnecessary repairs. You’ll never get a straight answer from them and they are not to be trusted. More

I had my BMWX5 serviced at Field BMW in Northfield for Sunroof Recall; Loosing GPS signal and communication systems malfunctioning . I have been driving the ca about a week and running perfectly. Thanks Sunroof Recall; Loosing GPS signal and communication systems malfunctioning . I have been driving the ca about a week and running perfectly. Thanks for Chris making a thoughtful arrangement of providing a loaner car and informing the status and sending me a Video which showing all the service jobs done. Chris is exceptional professional and responsible providing all services that is far beyond my expectations! Thanks for all technicians and friendly stuffs in this nicely managed Dealership! More

Good service. Easy to schedule and prompt updates. Would recommend to others for its service and Ken. Easy to schedule and prompt updates. Would recommend to others for its service and Ken. More

Jerry was awesome! Understood my problem and fixed it himself instantly! I was able to drive away within minutes. Understood my problem and fixed it himself instantly! I was able to drive away within minutes. More

Pleasant, quick and easy comfort polite. Efficient. The agent was polite and helpful. Task efficient Efficient. The agent was polite and helpful. Task efficient More

The team at fields were extremely helpful. Chris, Carrie and Steve took excellent care of me. I recommend this dealership. Great service at every position. Chris, Carrie and Steve took excellent care of me. I recommend this dealership. Great service at every position. More

Fields BMW and Jerry my service advisor fixed the car and saved me money on unnecessary work! Thanks Jerry!! saved me money on unnecessary work! Thanks Jerry!! More