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Fields BMW South Orlando

Orlando, FL

4.5
525 Reviews

9750 South Orange Blossom Trail

Orlando, FL

32837

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525 Reviews of Fields BMW South Orlando

March 07, 2022

Excellent service and follow up by Eric, great customer service and he helped me and answer all my questions. I would recommend fields BMW SOUTH ORLANDO to anyone need to service their BMW. Thanks again Er More

by Louie M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Fernandez, Mikhail "Mike" Bouzko, Robert Kimbrough, Kerry Smith, Joe Martinez, John Pelinski, Luis Rios
Mar 08, 2022 -

Fields BMW South Orlando responded

Louie, thank you for taking the time to share! We are so glad to hear that you had such an outstanding service experience working with Eric and the Fields BMW South Orlando team. Drive safely, and we hope to see you back again down the road!

March 05, 2022

Deyja provided world class service. I was a little frantic with what I needed to get done and took the time to walk me through it. All service needed for my car will be at S. Orlando lo More

by Ms Grateful 22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deyja
Mar 07, 2022 -

Fields BMW South Orlando responded

All we can say is - wow! Feedback like yours truly lets us know we hit the mark. We will certainly let Deyja know her commitment to great service stood out to you. Thanks for choosing Fields BMW South Orlando!

March 02, 2022

very courteous & professional team members, specially Mike C following up with me with updates on the status of my SUV/X5 More

by bibicolbert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Garcia, Kerry Smith
Mar 02, 2022 -

Fields BMW South Orlando responded

Thank you for the excellent feedback! We are so glad to hear that Mike went the extra mile to assist with your vehicle and get the job done. Safe travels, and we hope to see you back at Fields BMW South Orlando!

February 23, 2022

Very courteous and professional. Mike accommodated me, a tourist who needed immediate help, as well as our travelling companions whose vehicle also needed immediate service. He went More

by ghaddock1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Crenshaw
Feb 24, 2022 -

Fields BMW South Orlando responded

Thank you for reviewing Fields BMW South Orlando! We are so glad to hear that Mike went above and beyond to assist with your and your friend's vehicle. We appreciate you taking the time to share this feedback and are wishing you many safe and happy miles down the road!

Feb 24, 2022 -

ghaddock1 responded

You are very welcome. Much appreciated the complimentary breakfast and lunch while I waited, as well!

February 19, 2022

At the end of my lease I wanted the dealership to buy the car back. According to Kelly Blue Book my car had a value between $26,565-$29,079. Based on my monthly payments , at the end of lease car would be v More

by Freckles
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Angel in Service Department
Feb 21, 2022 -

Fields BMW South Orlando responded

I am disappointed to see that you are frustrated, as we certainly aim to provide fair and competitive offers to our customers. We would have been grateful for the chance to buy your car back, and I regret that we left a different impression. Please feel free to give me a call so that I can help. Best, Lance Lightsey - Pre-Owned Sales Manager - (407) 956-6300

February 18, 2022

Good service the receptionist Nancy was remarkable updates me with all information and patient to answer all my questions More

by magiccarpet2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Hernandez
Feb 21, 2022 -

Fields BMW South Orlando responded

We're glad Nancy and the Fields BMW South Orlando team provided a wonderful client experience! Thank you for the rave review and for trusting us with your automotive needs!

February 16, 2022

Great Experience with custom ordering and purchasing a new BMW 330i at Fields BMW South Orlando. My client advisor Miles Colon was exceptional. He was very helpful and patient with no pressure throughout More

by Michael W
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miles Colon
Feb 17, 2022 -

Fields BMW South Orlando responded

Hi Michael - It makes our day to hear about your experience with Miles and the team! Thank you for trusting Fields BMW South Orlando with your business, and for stopping by to leave a review. Enjoy your new ride!

February 11, 2022

This place is a complete joke!They will lie to you and This place is a complete joke! They will lie to you and inform you they have all the part available to accommodate your maintenance order, then after More

by seven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
jermey Ludwig deyja Fernandez
Feb 12, 2022 -

Fields BMW South Orlando responded

We would never intentionally mislead or inconvenience a client, so this is disappointing to hear. I apologize for the miscommunication about the parts needed for your repair, and I will make a note of this feedback so we can prevent similar situations from occurring. I also want to make sure we get you in as soon as possible to complete the second half of your service. Please give me a call, if you are willing - without a name, I won't be able to find your contact details. Best, Garrett Bowling - Service Manager - (407) 956-6300

February 09, 2022

The customer service was excellent. My dealer service rep was very attentive and courteous. He was kind and kept me informed as to how my service was progressing. More

by JHC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jones
Feb 10, 2022 -

Fields BMW South Orlando responded

We love to hear that your recent service visit to Fields BMW South Orlando was five-star worthy. Thank you so much for taking time to commend our team! We look forward to seeing you again.

February 05, 2022

Great service. Angel Mercado has extremely good customer service. He maintained me informed with the updates and status of my vehicle. I recommend this place. More

by HECTORAGDEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel Mercado
Feb 07, 2022 -

Fields BMW South Orlando responded

Hector, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Angel and the Fields BMW South Orlando team. Drive safely, and we hope to see you back again down the road!

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