Fields BMW South Orlando

Unacceptable level of service. Brought my X6 in for service. A trim piece below front passenger seat keeps falling off, constant door ajar message, an audio problem and a couple of Brought my X6 in for service. A trim piece below front passenger seat keeps falling off, constant door ajar message, an audio problem and a couple of others they “couldn’t” confirm. The vehicle was there for 3 days. On the 3rd day I received a call that the vehicle would be ready for pickup at the end of the day that the part for the door had arrived. I would receive a phone call when it was ready. I planned to pick up the vehicle at around 6 in the evening. At 530 no phone call so I called. Oh, the part didn’t come in I must have mistaken you for someone else’s work order sorry, your part didn’t come in.Then I get a text the next day the vehicle is ready?? The radio was replaced which is good because there was an intermittent issue. Problem is not only did I have to reset everything I had to reactivate the satellite radio and best yet they never entered the navigation code so no gps. Very poor service, communication and a complete lack of consideration. Nissan treats me better. There is absolutely a wind noise issue at highway speeds, there tech probably never went higher than 50so he can’t hear it.I will be bringing the car to another shop in the future. More

Jay is awesome looking forward to work with him again in the future highly recommended he helped me getting new BMW X3 with the specs I want the future highly recommended he helped me getting new BMW X3 with the specs I want More

Shady as they get Took my car here for a recall. I originally wanted to have it done at the north orlando dealership as they have done work on my car before without iss Took my car here for a recall. I originally wanted to have it done at the north orlando dealership as they have done work on my car before without issues. After arriving, they recorded the body of my car before working on it. I was told the airbag recall and blower was all done from the interior. 2 hours later, I was told my car was ready. I walked out to my car and I decided to walk around it to make sure there was no damage. Luckily I did, my tow cover from my front bumper was missing and my front bumper was damaged. I asked the host there if they were going to return my tow cover and also my bumper was damaged. She immediately said they didnt touch my bumper. She walked into their shop and walked out with a broken tow cover, which no longer fit my bumper. She said it was on the garage floor. I asked why was my bumper messed with and she said they didn't touch it. I showed her and the tech who worked on my car the damage and the broken tow cover. They both said my car came in like that. I was furious at this point of the unprofessional staff I was dealing with at a BMW dealership. I was able to review the camera and they saw my car did not come in damaged. The host kept on saying they didnt touch my bumper, she obviously has no clue what goes on in the back. The manager of sales was professional and told me the service manager will contact me. A week goes by and he said they didnt touch my car but I need to bring it back in so they can see if the damage was done by them. Sounds pretty stupid. I thought it over and decided to have actual professionals fix my car instead of having shady techs touch it again. Worse place to have your BMW worked on. More

No more BMWs for everyone I know!! Do not buy BMWs. Many alternatived. With professional and humble customer service. Spoke to Onyx who promised to call me after getting a part. Did not Do not buy BMWs. Many alternatived. With professional and humble customer service. Spoke to Onyx who promised to call me after getting a part. Did not. Called him and asked him what happened. After 10 minutes of hold, was hung up on. Called back. No apologies from the hombre. Instead, said he did not have the time to call all his customers ("Boss") and he was too busy to do it. Said he was a great customer service guy. Supervisor Joe Martinez clearly asleep at the wheel. Wonder if the real BMW in Germany knows they have people like this working for them. Was going to buy my wife on for 20th anniversary. But with nasty and arrogant ustomer service I will never buy another BMW. Next car...Mercedes or Lexus! Stay away from BMW!! More

Excellent service Dealership still under construction but service was great. Dave Collier and the team made a great job guiding me trough the whole buying process. Dealership still under construction but service was great. Dave Collier and the team made a great job guiding me trough the whole buying process. One of the best buying experiences in my life. More

Great customer service Deyja was absolutely wonderful and took great care of me in spite of a very busy day. The technician did the work quickly and at a fair price. Deyja was absolutely wonderful and took great care of me in spite of a very busy day. The technician did the work quickly and at a fair price. More

Poor customer service Lack of communication didn’t have a loaner car until 6 weeks into service. Which was unacceptable. I will have to pay for the rental car because of Lack of communication didn’t have a loaner car until 6 weeks into service. Which was unacceptable. I will have to pay for the rental car because of this More

Angel Mercado Angel was fantastic and responsive. He provided excellent service. He got back to me with a quote on service very quickly. Angel provided a stress fre Angel was fantastic and responsive. He provided excellent service. He got back to me with a quote on service very quickly. Angel provided a stress free transaction in servicing my car. He was very professional. He will now be the person I go to for service. More

Z4 service I am very particular with my vehicle. I have worked with Garrett and Eric in the past and they are very accommodating and professional. I like having I am very particular with my vehicle. I have worked with Garrett and Eric in the past and they are very accommodating and professional. I like having an established relationship and would recommend them. Thank you, Jason More

Thankful After over a year of sub-par customer service from WP FIelds I was not interested in another BMW. After my father convinced me to try the South Orland After over a year of sub-par customer service from WP FIelds I was not interested in another BMW. After my father convinced me to try the South Orlando location everyone turned my opinion of BMW customer service around. Tarek was excellent and Nancy Hernandez has been tremendously helpful and accommodating. This is what BMW should be about. More