Fields BMW South Orlando

Thanks to Filds, for an outstanding service. Michael Bouzko Makes a big diference. also Nancy and Cynthia. Especial thanks to mr Bouzko. See you guys soon for another Bmw. Bouzko Makes a big diference. also Nancy and Cynthia. Especial thanks to mr Bouzko. See you guys soon for another Bmw. More

I would like to take a few moments to commend Michelle Mangini for all of the hard work she does for us as a client advisor at Fields South Orlando. We purchased two BMWs from her recently and she went a Mangini for all of the hard work she does for us as a client advisor at Fields South Orlando. We purchased two BMWs from her recently and she went above and beyond during the sales process. In addition Lisette Gonzalez and the sales managers are to be commended as a minor problem during the purchase of the second vehicle was quickly resolved. The attention to detail and the positive attitude place Michelle above all the rest. Michelle exemplifies the Fields Auto Group motto "Fields Matters because you Matter" More

Mr. All Smith - Tiger Woo, was fantastic! Mrs Lizette was knowledgeable and answered all my questions. Will purchase from Fields once again! Outstanding group of people knowledgeable and answered all my questions. Will purchase from Fields once again! Outstanding group of people More

Since they are the only BMW dealership in town they treat you that way. They have that take it or leave it attitude and I barely completed my purchase. I’ve never in my life tolerated being treated like mike you that way. They have that take it or leave it attitude and I barely completed my purchase. I’ve never in my life tolerated being treated like mike and jay treated me. I recommend dealing with anyone but them if you really want a BMW. More

Very friendly team. Tarek is great very helpfull and patience. Thanks so much . I hope process will be less time but the experience was great. God bless you all . patience. Thanks so much . I hope process will be less time but the experience was great. God bless you all . More

Unacceptable level of service. Brought my X6 in for service. A trim piece below front passenger seat keeps falling off, constant door ajar message, an audio problem and a couple of Brought my X6 in for service. A trim piece below front passenger seat keeps falling off, constant door ajar message, an audio problem and a couple of others they “couldn’t” confirm. The vehicle was there for 3 days. On the 3rd day I received a call that the vehicle would be ready for pickup at the end of the day that the part for the door had arrived. I would receive a phone call when it was ready. I planned to pick up the vehicle at around 6 in the evening. At 530 no phone call so I called. Oh, the part didn’t come in I must have mistaken you for someone else’s work order sorry, your part didn’t come in.Then I get a text the next day the vehicle is ready?? The radio was replaced which is good because there was an intermittent issue. Problem is not only did I have to reset everything I had to reactivate the satellite radio and best yet they never entered the navigation code so no gps. Very poor service, communication and a complete lack of consideration. Nissan treats me better. There is absolutely a wind noise issue at highway speeds, there tech probably never went higher than 50so he can’t hear it.I will be bringing the car to another shop in the future. More

Jay is awesome looking forward to work with him again in the future highly recommended he helped me getting new BMW X3 with the specs I want the future highly recommended he helped me getting new BMW X3 with the specs I want More

Shady as they get Took my car here for a recall. I originally wanted to have it done at the north orlando dealership as they have done work on my car before without iss Took my car here for a recall. I originally wanted to have it done at the north orlando dealership as they have done work on my car before without issues. After arriving, they recorded the body of my car before working on it. I was told the airbag recall and blower was all done from the interior. 2 hours later, I was told my car was ready. I walked out to my car and I decided to walk around it to make sure there was no damage. Luckily I did, my tow cover from my front bumper was missing and my front bumper was damaged. I asked the host there if they were going to return my tow cover and also my bumper was damaged. She immediately said they didnt touch my bumper. She walked into their shop and walked out with a broken tow cover, which no longer fit my bumper. She said it was on the garage floor. I asked why was my bumper messed with and she said they didn't touch it. I showed her and the tech who worked on my car the damage and the broken tow cover. They both said my car came in like that. I was furious at this point of the unprofessional staff I was dealing with at a BMW dealership. I was able to review the camera and they saw my car did not come in damaged. The host kept on saying they didnt touch my bumper, she obviously has no clue what goes on in the back. The manager of sales was professional and told me the service manager will contact me. A week goes by and he said they didnt touch my car but I need to bring it back in so they can see if the damage was done by them. Sounds pretty stupid. I thought it over and decided to have actual professionals fix my car instead of having shady techs touch it again. Worse place to have your BMW worked on. More

No more BMWs for everyone I know!! Do not buy BMWs. Many alternatived. With professional and humble customer service. Spoke to Onyx who promised to call me after getting a part. Did not Do not buy BMWs. Many alternatived. With professional and humble customer service. Spoke to Onyx who promised to call me after getting a part. Did not. Called him and asked him what happened. After 10 minutes of hold, was hung up on. Called back. No apologies from the hombre. Instead, said he did not have the time to call all his customers ("Boss") and he was too busy to do it. Said he was a great customer service guy. Supervisor Joe Martinez clearly asleep at the wheel. Wonder if the real BMW in Germany knows they have people like this working for them. Was going to buy my wife on for 20th anniversary. But with nasty and arrogant ustomer service I will never buy another BMW. Next car...Mercedes or Lexus! Stay away from BMW!! More

Excellent service Dealership still under construction but service was great. Dave Collier and the team made a great job guiding me trough the whole buying process. Dealership still under construction but service was great. Dave Collier and the team made a great job guiding me trough the whole buying process. One of the best buying experiences in my life. More