Fields BMW South Orlando

Deyja our service rep was excellent! She was very professional and thorough not only when documenting service issues but was prompt in informing us of findings. Definitely A+ Service. She was very professional and thorough not only when documenting service issues but was prompt in informing us of findings. Definitely A+ Service. More

Angelo was great with my service and followed up with me thru out the whole process. He did an outstanding job!! Thank you thru out the whole process. He did an outstanding job!! Thank you More

The customer service was good. The salesman was extremely helpful with ordering the vehicle that met our needs. The salesman was extremely helpful with ordering the vehicle that met our needs. More

Excellent customer service from this lady she follow up her work and customer very cooperative good dealer her work and customer very cooperative good dealer More

Awesome staff, service department always on point , good cookies . Angel always take care of us . cookies . Angel always take care of us . More

Eric was my service advisor. I brought my BMW X1 2020 for an inspection reference purchasing an extended warranty. Eric kept me informed on progress and explained in detail the p I brought my BMW X1 2020 for an inspection reference purchasing an extended warranty. Eric kept me informed on progress and explained in detail the process. More

We are very satisfied with the service we received at the OBT dealership at OBT Dealership. They always treat us very well. OBT dealership at OBT Dealership. They always treat us very well. More

As always, very satisfied with the work and the the service. Great to work with Robert. service. Great to work with Robert. More

I needed new battery for my car and didn’t have an appointment to fix it. My husband is disabled and had nobody to take care of him at home so I had no choice but to bring him with me to service. Jo appointment to fix it. My husband is disabled and had nobody to take care of him at home so I had no choice but to bring him with me to service. Josephine was very helpful and took great care of my request to fix the car and make sure everything is fixed before I leave the place, not only that but help and facilitated me with husband’s health and made sure I didn’t spend hours in waiting to fix the car , I am ver grateful for her kindness. More

Lord knows the service dept at bmw south has to be the most unbearable group to deal with. Outside of about 3 of them, who for some reason the universe never lets me deal with, the rest make me dread step most unbearable group to deal with. Outside of about 3 of them, who for some reason the universe never lets me deal with, the rest make me dread stepping foot inside. I regretfully bought two vehicles from them which went great. But having those vehicles serviced is a strain on my mental. One of my recent visits the technician went home and never told me if my vehicle was repaired or ready to pick up. I had to talk to someone else about what was done to the vehicle once I got there. The visit after that I left my vehicle there and didn’t hear anything from them. It was a Saturday so I expected to hear something Monday. Nothing. I had to reach out to them at 2pm and finally got a reply. She said she got the approval and was ordering parts. Nothing for the rest of the day. Tuesday. Nothing. Again I had to reach out at about 3:45pm and got a reply. Yes we ordered the parts and they should be here tomorrow. Wednesday. Nothing. I reached out at 3:40pm. Oh I just left the shop and the technician said the part came in damaged. Finally Thursday morning the vehicle was done. My most recent visit 6/12/2023 was a return visit. I took my wife’s vehicle in on 5/2/2023 for a loud noise the engine was making and the fan staying on after the car was turned off. They suggested a cluster of things including the a/c may need to be filled with Freon. I accepted this and the car worked fine for a couple of weeks and the noise started again. Every now and then. And after a couple more weeks it was consistent again. Loud as before. I took it back today with the returning issue that I paid to fix for two weeks as well as the motor overheating. Which is a separate issue because it wasn’t doing that on the previous visit. Now all of a sudden that’s the reason for my problem. If I pay $5,000 to fix that, it should take care of the problem. The returning problem. That they fixed last time. That had nothing to do with the noise previously. Now it’s the only reason. They never addressed the fact that it wasn’t overheating last time but now that’s the reason. I have the absolute worst experiences with this dealerships service dept. Outside of Robert, Deja and Josephine, who is the best and my favorite person to deal with, I absolutely DREAD going here for service. I never want to buy another BMW. If I do it will be from winter park bmw or some other bmw dealership. I really want to reach out to Fields Group and let them know my level of dissatisfaction. More