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Fields BMW South Orlando

Orlando, FL

4.6
499 Reviews

9750 South Orange Blossom Trail

Orlando, FL

32837

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499 Reviews of Fields BMW South Orlando

July 07, 2015

Excellent car buying experience. My sales representative was Jason Price. Awesome sales representative. Jason will go the extra mile to satisfy you and your family needs towards your More

by Alex C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Price.
Jul 08, 2015 -

Fields BMW South Orlando responded

That's wonderful to hear, Alex! I will be sure to share your wonderful feedback with Jason and our team. If there is anything we may do to better serve your automotive needs, please let me know. Thank you for choosing Fields BMW. Sincerely, Frank Fernandez, General Manager.

July 04, 2015

Great service Chad is another Bill; great attitude, very helpful and professional! Car was ready prior to expected promised time with substantial work being done, More

by 328i owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad
Jul 06, 2015 -

Fields BMW South Orlando responded

Thank you for your kind words about our team and for your business! It's our pleasure to serve your automotive needs. Thank you for choosing Fields BMW and for being part of the Fields family! Best Regards, Frank Fernandez, General Manager.

June 28, 2015

5 star service Greeted by friendly staff. Attended to the vehicle in a timely manner. Paperwork completed and ready when the vehicle was done. Exceptional service! W More

by Mike5198
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 30, 2015 -

Fields BMW South Orlando responded

An exceptional experience is certainly what we strive for on each and every visit and I'm delighted to hear we made that happen for you! If there is any way we may further heighten your experience with us, please let me know. Thank you for choosing Fields BMW and for being part of the Fields family! Warm Regards, Frank Fernandez, General Manager.

June 27, 2015

Great if your looking for a car wash which I was not. You need to focus on customers for service not the cheapskate looking for a free car wash. You filed an electronic appointment but when I traveled an More

by 134todd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Eric
Jun 29, 2015 -

Fields BMW South Orlando responded

We apologize that we did not provide a great positive experience. At Fields BMW of South Orlando we are always trying to get better and customer feedback such as yours is very important to us. I'm happy that Eric tried hard to remedy the situation. I would appreciate the opportunity to speak with you in order to address the situation more accurately, and hopefully restore your faith in our dealership. Please give me a call at (407) 956-6300 at your earliest convenience. I look forward to speaking with you. Sincerely, Frank Fernandez, General Manager.

June 21, 2015

Stranded driver I had a flat tire on my way to work. The road side assistance send a tow truck whom took my car to the dealer. I was able to pick up my car the next More

by Tiregirl
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Jun 22, 2015 -

Fields BMW South Orlando responded

That's great to hear! I'm sorry to hear you had a flat tire, but I'm delighted we could get you back on the road promptly! If there is anything further we may do to improve your ownership experience, please let me know. Best Regards, Frank Fernandez, General Manager.

June 16, 2015

nightmare My vehicle was in the shop for almost 2 months but by no fault of BMW. My Warrenty service sucks, they sent wrong parts, damaged parts and just didn't More

by Badboyattitude
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
Jun 22, 2015 -

Fields BMW South Orlando responded

Thank you for your feedback. I'm glad we could turn a bad situation around for you. If there is anything else we may do to better serve your automotive needs, please let me know. Thank you for your business. Kind regards, Frank Fernandez, General Manager.

June 12, 2015

Great Experience Eric Ramos is very helpful and professional. I appreciate that he thoroughly explained everything regarding my 320i service. The lounge area in serv More

by Christine B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ramos, a young man from detailing ( didn't get name) who said he's studying to be auto mechanic
Jun 22, 2015 -

Fields BMW South Orlando responded

Thank you, I'm glad you enjoyed both your service and our facilities. We strive to create a comfortable and welcoming environment for our customers and ensure the best possible experience. If there is anything we may do to further improve your ownership, please let me know. Best Regards, Frank Fernandez, General Manager.

June 11, 2015

amazing service! Every time I visit this location for any service on my vehicle I get excellent customer service. Employees are very friendly and kind and always willi More

by Mary Ocasio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ramos, Bill Sanchez
Jun 22, 2015 -

Fields BMW South Orlando responded

Thank you for your delightful feedback! My name is Frank Fernandez, and I'm the General Manager. Next time you stop in for a car wash and some ice cream be sure to swing by my office to say "hello" or to let me know if I can do anything to enhance your ownership experience! Sincerely, Frank Fernandez, General Manager.

June 11, 2015

Extremely Positive Experience Couldn't have been more pleased with my recent experience with Fields BMW South Orlando. I credit it to the expertise and efficiency of my Sales Rep, More

by Rodriguez, Wil1951
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Price
Jun 22, 2015 -

Fields BMW South Orlando responded

That's wonderful to hear and also what we strive to ensure for each of our customers! I'm delighted we provided you with an exemplary experience! Please let me know how I may elevate your ownership down the road. Thank you for being part of the Fields family, we appreciate your business. Best Regards, Frank Fernandez, General Manager.

June 06, 2015

650i Fault diagnosis Had a problem with my 650i which suddenly developed an electrical fault. Called the dealership and dropped the car off an hour is so later. The car More

by Topdowntravel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Ramos
Jun 22, 2015 -

Fields BMW South Orlando responded

Thank you! I'm glad we were able to resolve all of your issues in one stop, it's what we strive for on every service visit. If there is anything else we may do to elevate your ownership experience further, please let me know. Sincerely, Frank Fernandez, General Manager.

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