Fields BMW Winter Park

I purchased a 2018 BMW from Fields BMW Winter Park less than two weeks ago. I chose this dealership because I believed buying from a reputable BMW store meant peace of mind but that hasn’t been my experien than two weeks ago. I chose this dealership because I believed buying from a reputable BMW store meant peace of mind but that hasn’t been my experience. Within 10 days of purchase (and less than 500 miles driven), the air conditioning failed completely. After doing some research, I learned this model has a known issue with evaporator leaks. It turns out the system had already been recharged a couple of months before I bought it. I’ve contacted the dealership, but have yet to receive any meaningful response or resolution. On top of that, the final out-the-door price came in about $400 higher than what was agreed upon. My sales rep gave the usual explanation that “the numbers can shift” and said someone from finance would follow up. I did get a voicemail, but the overage is being explained away as tag transfer and title charges — even though we agreed on a clear out-the-door number. In my book, that means no surprises. I understand mistakes can happen and I’m still open to having this resolved properly. But so far, the lack of follow-through and the feeling of being nickel-and-dimed after the fact isn’t what I expected from a BMW dealership. More

I had an amazing experience purchasing my BMW X2 at Fields BMW Winter Park! From the moment I walked in, I was greeted with professionalism and warmth. Cam was fantastic—personable, knowledgeable, and Fields BMW Winter Park! From the moment I walked in, I was greeted with professionalism and warmth. Cam was fantastic—personable, knowledgeable, and incredibly easy to work with. He communicated everything clearly and made the entire process seamless. Cary in Finance was just as impressive! Quick, transparent, and efficient, she made the final step stress-free. The entire team made buying my car a joy, and I couldn’t be happier. If you’re looking for top-notch service and a smooth car-buying experience, Fields BMW is the place to go! More

April Swartz, a top, detailed saleswoman, and the service department at Field’s BMW in Winter Park, FL. are the reason I continue to do business there. service department at Field’s BMW in Winter Park, FL. are the reason I continue to do business there. More

Great service, they even took care of a recall on my X3 without an appointment. Outstanding service deparment. without an appointment. Outstanding service deparment. More

My salesman was extra wonderful with every part of this transaction. He reviewed everything and explained everything and I felt like I had known him for a long time because he was so personable. I give him transaction. He reviewed everything and explained everything and I felt like I had known him for a long time because he was so personable. I give him a 10 rating. His name was Steve. More

The Service Advisor, Arie, did a fantastic job. I will ask for him again. Great work! I will ask for him again. Great work! More

Very friendly, professional, and knowledgeable. Not to mention they have a pretty good breakfast/snack My representative (Nicole) is wonderful Not to mention they have a pretty good breakfast/snack My representative (Nicole) is wonderful More

Fields BMW winter pork is very clean and you get very nice customer service especially my service advisor TY CiseWsKI he’s very nice he explained to me everything In detail about my service,Thanks TY,Cis nice customer service especially my service advisor TY CiseWsKI he’s very nice he explained to me everything In detail about my service,Thanks TY,CiseWsKI More

Service Advisor and Team, I wanted to take a moment to express my appreciation for the exceptional service I have received from you. Specifically, Matthew S dedication and assistance have been outstanding express my appreciation for the exceptional service I have received from you. Specifically, Matthew S dedication and assistance have been outstanding. Even outside of regular working hours, he has been available to help with any issues I've experienced with my car and SUV. I understand that changes and updates can be challenging to keep up with, but your team has consistently delivered high-quality service. I am truly pleased with the level of service you provide and appreciate the efforts you make to ensure my vehicles are in good condition. Sincerely, Jennie Zito More

They returned my car scratched a lot after service. Uncompromising, stubborn, unaccountable, negligent and unresponsive. Uncompromising, stubborn, unaccountable, negligent and unresponsive. More