Fields BMW Winter Park

STAY WELL AWAY!!!!!!!!!!!!!!!!IF YOU WANT TO BE TREATED STAY WELL AWAY!!!!!!!!!!!!!!!! IF YOU WANT TO BE TREATED LIKE VALUED CUSTOMER, THIS IS NOT THE PLACE FOR YOU - GO TO MERCEDES IN MAITLAND. CONVE STAY WELL AWAY!!!!!!!!!!!!!!!! IF YOU WANT TO BE TREATED LIKE VALUED CUSTOMER, THIS IS NOT THE PLACE FOR YOU - GO TO MERCEDES IN MAITLAND. CONVERSELY, IF YOU DON'T WANT TO BE RIPPED OFF AND MISOLD A LEASE/PURCHASE - GO TO MERCEDES IN MAITLAND. ALSO, STAY WELL AWAY FROM ANY OF THEIR PROTECTION PACKAGES, THEY ARENT WORTH THE PAPER THE ARE WRITTEN ON – LET ALONE THE MONEY YOU PAY FOR THEM… IF YOU WANT IMMENSE CUSTOMER SERVICE - GO TO MERCEDES IN MAITLAND. IF YOU WANT A REFERESHING CHANGE OF PACE, WHERE SALESPEOPLE ACTUALLY LISTEN, ENGAGE, SYMPATHISE AND EMPATHISE. THEN FORMULATE A PLAN THAT BEST SUITS YOUR REQUIREMENTS AND BUDGET - GO TO MERCEDES IN MAITLAND. NEVER HAVE I COME ACROSS CANTANKEROUS ATTITUDES LIKE I HAVE HERE! A HOARD OF UNDER-ACHIEVING, ELTITEST, ARROGANT AND SELFRIGHTEOUS CLOWNS. EVEN SALES MANAGERS ARE NOT INTERESTED WHEN YOU SPECIFICALLY REQUEST THEY HANDLE YOUR CASE. NIETHER ARE THEY PREPARED TO WORK WITH YOU. LET ALONE STANDARD SALESPEOPLE/CLIENT MANAGERS. ITS FIELD’S WAY OR NO WAY… WHAT I AM SAYING IS, GO ANYWHERE WHERE THERE IS NO AFFILATION TO FIELDS AUTO... WHAT A JOKE! THIS SADLY SPELLS THE END OF A NEARLY 10 YEAR RELATIONSHIP WITH BMW, A RELATIONSHIP BUILT ON PRIDE, HONESTY AND INTEGRETY IN THE UK. WHICH I ANTICIAPTED WOULD BE MIRRORED IN THE US. HOW WRONG WAS I…! I HAD ABSOLUTE CONFIDENCE AND RESPECT FOR SOPER BMW IN LINCOLN, UK. FIELDS BMW WINTER PARK THE COMPLETE OPPOSITE! BEYOND DISSATISFIED AND DISGUSTED! ABSOLUTEY TERRIBLE EXPERIENCE AND ITS SAFE TO SAY WHO WON MY BUSINESS! More

I have purchase 8 cars from this dealership over the years. There will not be a 9th. The dealership has become so corporate that it is beyond ridiculous. I just went into the new dealership for service years. There will not be a 9th. The dealership has become so corporate that it is beyond ridiculous. I just went into the new dealership for service. It is the first time I have been in their new shiny multi--million dollar facility. You stand in front of the service manager. No chairs. You stand. that kind of says it all. How welcoming is that? You have to call for an appointment and often wait more than a week, longer if you need a loaner. This is a BMW dealer mind you and many of the cars are well in excess ot $80K. When you arrive for the appointment sometime they are ready for you sometimes they are not. Maybe all dealerships have become this cold and impersonal. I wouldn't know because I have been a loyal Fields BMW customer for almost 20 years but not anymore. This post has little to do with this one service appointment today but rather the complete lack of any awareness of their customers. You are simply a number much like you are at the DMV. More

I always take my vehicle in and have the Fields BMW keep my vehicle in the best condition possible. Gaston Kincaid (my service representative) does a phenomenal job for me. Couldn’t be happier with my exper my vehicle in the best condition possible. Gaston Kincaid (my service representative) does a phenomenal job for me. Couldn’t be happier with my experience at Fields. More

Definitely a change in the Service Dept at Wymore location. I was communicated with from start to finish, problem was given the attention I wanted and expected, repairs were made and explained fully location. I was communicated with from start to finish, problem was given the attention I wanted and expected, repairs were made and explained fully . BMW B6 Alpina is the finest I have ever owned. More

Great customer service as usual!! They wanted to make sure the customer is satisfied and well taken care of! The Valet is Awesome as well! sure the customer is satisfied and well taken care of! The Valet is Awesome as well! More

I absolutely hate shopping for cars because of the pressure from sales. But Luis Maderas was SO great! Super nice and knowledgeable and made this a smooth buying experience. I definitely recommend him pressure from sales. But Luis Maderas was SO great! Super nice and knowledgeable and made this a smooth buying experience. I definitely recommend him and Fields BMW Winter Park. I absolutely LOVE my car! Thank you Luis & Fields! More

Reggie at Fields Winter Park BMW is Great We have purchased 5 vehicles at the Winter Park location and have never gone home disappointed. Everything about the dealership is first rate. Reggie We have purchased 5 vehicles at the Winter Park location and have never gone home disappointed. Everything about the dealership is first rate. Reggie in Sales is excellent. More

I have purchased lots of cars but by far fields BMW has been the most easier team to deal with. My man Cam Miele had all my paperwork ready by the time I got to the dealership. Sarah Bermudez from finance been the most easier team to deal with. My man Cam Miele had all my paperwork ready by the time I got to the dealership. Sarah Bermudez from finance was excellent, saw the car on the website called and everything was doing Quick!! Great place More

On this COVID-19 period the transition from my existing ending lease to a new lease was performed in the most professional, accurate and sympathetic way by Chris Neal. Everything was conducted convenientl ending lease to a new lease was performed in the most professional, accurate and sympathetic way by Chris Neal. Everything was conducted conveniently via e-mail except the finalization of the new lease contract. Smooth transition! More

It was a wonderful experience from beginning to end with Majed Nasrallah. No pressure always at my pace and terms. He was always available by his personal cell phone if I had any questions or concerns. I wi Majed Nasrallah. No pressure always at my pace and terms. He was always available by his personal cell phone if I had any questions or concerns. I will definitely keep Fields BMW in mind for any future cars. More