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Fields BMW Winter Park

Winter Park, FL

4.3
798 Reviews

963 N Wymore Road

Winter Park, FL

32789

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798 Reviews of Fields BMW Winter Park

November 02, 2018

Service, battery replacement, rear tires replacement Excellent! From checkbicheck in to service, check out and delivery of car, BMW exceeded expectations in staff friendliness and courtesy, vehicle info More

by Ra2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh service advisor
November 01, 2018

Lacking first impression Called ahead of time to make sure tire was in stock. Was told it was. Spent an hour there to find out it wasn’t. More

by Mr_617
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David
Nov 06, 2018 -

Fields BMW Winter Park responded

Please accept my apology on behalf of Fields BMW for the delay. I hope for the opportunity to help resolve the matter. Please contact me. Regards, Joseph Allegra Fields BMW Winter Park 407.478.3963

November 01, 2018

Service As usual, my service at Fields BMW was excellent! Mike Abney is awesome! Always ready and willing to accommodate. I would highly recommend this store. More

by Despo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Abney
November 01, 2018

Costumer service Excellent costumer service. Shaun Took the time to take care of everything that need it to be done in my car. I’m very pleased, and very happy! More

by Patricia10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Debose
October 27, 2018

Service as promised. Have been a loyal customer of Fields BMW for 10 + years. Would never buy anywhere else. Always professional and friendly experience. I would hi More

by Dorsey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay, Eli Luber, Chris Neal, Joe Allegra
October 25, 2018

Unacceptable wait time This by far was the most unacceptable customer service I have experienced at any car dealership. I’m very upset after having an apt at 8am and not get More

by Sharbmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stuart
Oct 26, 2018 -

Fields BMW Winter Park responded

Your concern is very important to us, and I hope for the opportunity to restore your confidence. Please contact me @ 407.478.3963, I’d like to help. Regards, Joseph Allegra Fields BMW Winter Park 407.478.3963

October 24, 2018

Great service Chris Wetteland always provides fast friendly service. I appreciate that he keeps me updated as to my vehicle status and always manages to get my car More

by LynnBMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Wetteland
October 22, 2018

Worst experience! They put dents in my brand new car, took out the driver profile & were not able to rebuild it. Added two additional trips back & forth because they w More

by Not happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Shawn
Oct 23, 2018 -

Fields BMW Winter Park responded

Please accept my apology on behalf of Fields BMW. We have attempted to resolve the matter and are awaiting your reply. Joseph Allegra Fields BMW Winter Park 407.478.3963

October 21, 2018

Great chairs! I’ve been a fields client for many years everyone is always helpful and nice. Nothing but great things from sales, finance, food and service team! More

by Saldada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Mahady
October 15, 2018

Car pulling to right after service work was preformed a few Service provider straight up lied to me. This is the second time with 2 vehi9that I have had issues. I would have thought spending a $120,000 on a car More

by Mark x6m3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mathew Roberts
Oct 16, 2018 -

Fields BMW Winter Park responded

We apologize for the unforeseen valet challenges. The company that provides this service to luxury dealers had a major delay due to traffic in Metro Orlando. We offered Lyft as an option with no intention of misleading you. We hope for the opportunity to restore your confidence. Joseph Allegra Fields BMW Winter Park 407.478.3963

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