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Fields BMW Winter Park
Winter Park, FL
798 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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798 Reviews of Fields BMW Winter Park
November 02, 2018
Service, battery replacement, rear tires replacement Excellent! From checkbicheck in to service, check out and delivery of car, BMW exceeded expectations in staff friendliness and courtesy, vehicle info Excellent! From checkbicheck in to service, check out and delivery of car, BMW exceeded expectations in staff friendliness and courtesy, vehicle information and status and so far, results. Customer service was second to none on this appointment. Thank you! More
by Ra2018
Employees Worked With
Josh service advisor
November 01, 2018
Lacking first impression Called ahead of time to make sure tire was in stock. Was told it was. Spent an hour there to find out it wasn’t. Called ahead of time to make sure tire was in stock. Was told it was. Spent an hour there to find out it wasn’t. More
by Mr_617
Employees Worked With
David
November 01, 2018
Service As usual, my service at Fields BMW was excellent! Mike Abney is awesome! Always ready and willing to accommodate. I would highly recommend this store. As usual, my service at Fields BMW was excellent! Mike Abney is awesome! Always ready and willing to accommodate. I would highly recommend this store. More
by Despo
Employees Worked With
Mike Abney
November 01, 2018
Costumer service Excellent costumer service. Shaun Took the time to take care of everything that need it to be done in my car. I’m very pleased, and very happy! Excellent costumer service. Shaun Took the time to take care of everything that need it to be done in my car. I’m very pleased, and very happy! More
by Patricia10
Employees Worked With
Shaun Debose
October 27, 2018
Service as promised. Have been a loyal customer of Fields BMW for 10 + years. Would never buy anywhere else. Always professional and friendly experience. I would hi Have been a loyal customer of Fields BMW for 10 + years. Would never buy anywhere else. Always professional and friendly experience. I would highly recommend them to my friends and family. More
by Dorsey
Employees Worked With
Jay, Eli Luber, Chris Neal, Joe Allegra
October 25, 2018
Unacceptable wait time This by far was the most unacceptable customer service I have experienced at any car dealership. I’m very upset after having an apt at 8am and not get This by far was the most unacceptable customer service I have experienced at any car dealership. I’m very upset after having an apt at 8am and not getting my car back until after 5. I also called and text to get a status but no real response. Do better. More
by Sharbmw
Employees Worked With
Stuart
October 24, 2018
Great service Chris Wetteland always provides fast friendly service. I appreciate that he keeps me updated as to my vehicle status and always manages to get my car Chris Wetteland always provides fast friendly service. I appreciate that he keeps me updated as to my vehicle status and always manages to get my car scheduled in a timely manner. More
by LynnBMW
Employees Worked With
Chris Wetteland
October 22, 2018
Worst experience! They put dents in my brand new car, took out the driver profile & were not able to rebuild it. Added two additional trips back & forth because they w They put dents in my brand new car, took out the driver profile & were not able to rebuild it. Added two additional trips back & forth because they were not honest about denying my car and screwing up my preset stations, profile, etc. I was not offered any thing to make up for the inconvenience & the damage to new car. Terrible customer service....seem rude even when the mistake was made by them. Today, the car was not even washed and I have been waiting for 1 1/2 hours. Farhad Shahbazian More
by Not happy
Employees Worked With
Shawn
October 21, 2018
Great chairs! I’ve been a fields client for many years everyone is always helpful and nice. Nothing but great things from sales, finance, food and service team! I’ve been a fields client for many years everyone is always helpful and nice. Nothing but great things from sales, finance, food and service team! More
by Saldada
Employees Worked With
Steve Mahady
October 15, 2018
Car pulling to right after service work was preformed a few Service provider straight up lied to me. This is the second time with 2 vehi9that I have had issues. I would have thought spending a $120,000 on a car Service provider straight up lied to me. This is the second time with 2 vehi9that I have had issues. I would have thought spending a $120,000 on a car I would recieve better customer service. This was the reason we switched from Mercedes to Bmw. Very very disappointed in the way thing were handled. More
by Mark x6m3
Employees Worked With
Mathew Roberts
