Fields BMW Winter Park

I would recommend this dealership for service, but not the person I spoke with in the appointments. Her name was Theresa and she was very harsh and not friendly. I will not deal wtih her anymore when ma the person I spoke with in the appointments. Her name was Theresa and she was very harsh and not friendly. I will not deal wtih her anymore when making an appointment. She does not know about autos and customers. I really like the Peggy and the other people in the appointment office. There are a couple of the girls who have receintly left, that I spole with and really liked. The service is excellent and the SA and SM are very friendly. More

The service in this dealership is *no* service at all. Multiple attempts to repair something (with my car being grounded for days, and as many invoices) where the problem is still not fixed, combined with Multiple attempts to repair something (with my car being grounded for days, and as many invoices) where the problem is still not fixed, combined with a slightly patronizing attitude from the 'service personnel' lead me to the only alternative that I have: find another BMW dealership in Central Florida. I'd rather drive 1 or 2 hours to a capable dealership and have problems fixed within minutes than drive minutes and wait days. More

I recently bought a preowned BMW. Initial impression: parking is extremely cramped. Cars are packed like sardines. Appears more like a volume dealer. Went for a test drive-sales person was riding with us parking is extremely cramped. Cars are packed like sardines. Appears more like a volume dealer. Went for a test drive-sales person was riding with us! Rather than allowing us to evaluate the car was engaged in a conversation. Very distractive and tacky! In last five years I bought a Porsche, Acura and Audi (also test drove MB E500 and Lexus GS430) never experienced the annyoing presence of a sales person in the car. Sales person Bob Jones was otherwise extremely nice and well informed. Sales negotiation was smooth. However, later encounter with the finance manager and GM should best be forgotten. They were suspicious about the draft from my bank and didn't send the pay off in time. This dealership should learn how to deal with customers from the Orlando Porsche or Audi dealerships. I wish there is an alternate BMW dealer in town. More

This is by far the worst dealership you can imagine. I bought my $80k 745i from them four months ago. My BMW has spent a month at the dealer for service for the same problems. (Tire warning light saying bought my $80k 745i from them four months ago. My BMW has spent a month at the dealer for service for the same problems. (Tire warning light saying I have a flat tire is constantly on, severe vibration problems, navigation system not working, radio not working, CD changer not working, doors open by themselves, trunk would not open, check engine light on, alignment problems, gear shifter has broken off three times because it gets caught in neutral, cell phone holder broke, misc. warning lights come on, etc.) The car has been into the dealer four times for the vibration problem. They have not been able to fix it and they even put new Michelin tires on and the service advisor said the 19" Pirelli tires that were factory on the car were "junk" tires. The car went into BMW for the final attempt to fix the vibration and the tire warning light under the Florida lemon law. The dealer kept the car for five hours and called me and said it was fixed. When I got there to pick it up they had done nothing to the car and had not even driven it. They said I had damaged a tire and that is why the vibration is present and the alignment is off. They also accused me of rigging the car and making the navigation and stereo to not work. I had reported to the dealer twice that the rearview mirror had a bad rattle. A few weeks ago the windshield where the rear view mirror is attached cracked. I brought it to the dealer and they said they would fix it under warranty but had to order the glass. When the BMW tech looked at it on the lemon law visit he said a rock hit the windshield and broke it even though the crack originates from the inside of the windshield, not the outside. BMW proceeded to write my attorney a letter stating there is nothing wrong with the car and they will not buy it back. At this point the steering wheel was put back on at a slant and the tire pressure monitor was back on saying I have a flat tire. The vibration in the car had not subsided either. A month into owning the car I contacted Fields BMW and asked them to give me a decent trade-in allowance on the car so I could get something that would be more reliable. They told me there was no way they would take this car (that I bought there!!) in on trade. Last night the gear shift broke so I called BMW roadside assistance at about 6pm. At 12:30am a tow truck finally arrives. After two times the driver finally gets the car up on the flat bed. The service advisor wrote on the paperwork that the gear shifter fell off due to "mis-use and abuse" by me but they repaired it under "good will." Upon driving the car home the transmission kept slipping. When I got it in my garage I took a closer look at the car. The front bumper had severe scratches in it down to the plastic. Near the front of the bumper at the bottom of the car all the paint was missing. The hood was no longer on straight. Nothing on the front half of the car was on the car the way it should be. The back of the car appeared just as bad. Paint was missing from the bottom of the bumper and there were scratches where the car was tied to the tow truck. The underneath of the back of the car was all dented up including bad gashes in the fuel tank. We immediately took pictures and returned the car to the dealer. At this point we have determined THE CAR FELL OFF THE TOWN TRUCK and the dealer tried to cover it up. <br><br> More

They seem to not have a clue on how to fix things the first time that you come in to have fixed, you often leave with another problem. If you look young they treat you like trash and NO respect at all.L first time that you come in to have fixed, you often leave with another problem. If you look young they treat you like trash and NO respect at all.Lord forbid that you have a nice car and you are younger than the Service Advisor.If you want it done right, you better call the corporate number and let them know what they are doing wrong.They like to pass the buck, and when I say that I mean,if they dont know how to fix it,they will tell you it is to get thier xxxx courtesy car back,then you have to turn around just aftre you leave to tell them that its not fixed yet and they stare at you like you have the plague.Dont go their to get anything,service thier flat out is a joke. More