Fields BMW Winter Park

“You should swallow your pride, and buy it from them”… those were the words of their GSM, well I did David… A candid review; having been in and around the auto business- I’m genuinely perplexed how 1) any those were the words of their GSM, well I did David… A candid review; having been in and around the auto business- I’m genuinely perplexed how 1) anyone buys a car here and 2) how BMW USA has allowed fields such a monopoly in the Central Florida area. I came in with my fiancée and we drove a vehicle, the salesperson was knowledgeable and overall friendly. No issues with him. I expressed upfront that I was shopping a similar model at BMW of Tampa; I asked that prior to us writing any pencils that his GSM come out and speak with me- that way we could get to the point without the back and forth. That is when it all went south. I shared with David Bills, GSM all of the information… in a friendly and light manner. Once I showed him BMW of Tampas worksheet, his demeanor was one of arrogance. I can respect not wanting to be competitive and choosing to not negotiate terms, but I’d offer that you could’ve chosen different words than, “If I were you, I’d swallow my pride and buy it from them”. Not sure what training you’ve had or Fields provides, but not really setting the bar for a customer forward experience…. So allow me to share what I’d say. “Mr. Customer, I have to say that is an incredible deal that they’re offering you. I don’t think that we’d be able to match it, that said we’d love to earn your business, but if price is your only deciding factor, I would give strong consideration to their offer so you don’t miss out on it… however if buying local and service are important to you, I’d love to see what we can do” At least you actually don’t display arrogance that way and in a polite way you “broom” the customer. More

Service adviser Marco ***** absolutely worth waiting for two weeks upon scheduling my appointment. If I owned a dealership I would steal him. two weeks upon scheduling my appointment. If I owned a dealership I would steal him. More

Michael Schulz was welcoming and helpful from the start, he always maid it a point to communicate with me on the status of my vehicle. Would recommend BMW Winter Park he always maid it a point to communicate with me on the status of my vehicle. Would recommend BMW Winter Park More

Great appointment and follow up. Great staff inside and through to the cashier. Good job Great staff inside and through to the cashier. Good job More

Great service, fast, curteous. Like the live video and courtesy Uber transportation. Matt was helpful and friendly Like the live video and courtesy Uber transportation. Matt was helpful and friendly More

The service technician is always very helpful. Their lounge is a great perk while waiting for your car. Their lounge is a great perk while waiting for your car. More

We were headed out of town on a trip and the A/C wasn’t cold. Chris did a great job getting us in service and on the road. Chris is a valuable asset to FieldsBMW. cold. Chris did a great job getting us in service and on the road. Chris is a valuable asset to FieldsBMW. More

Everyone one is courteous,, knowledgeable In there craft. Professional environment. Satisfied with. My service on vehicle Professional environment. Satisfied with. My service on vehicle More

I only have words of praise for Justin Rowe who helped me get the 2023 IX in spite of the fuzzy information about delivery date provided by BMW. The entire experience at Fields BMW of Winter Park was a mode get the 2023 IX in spite of the fuzzy information about delivery date provided by BMW. The entire experience at Fields BMW of Winter Park was a model of professionalism. More