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Fields Cadillac St. Augustine
St. Augustine, FL
620 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 620 reviews
May 06, 2025
OK ,, i wrote a review couple weeks ago and was asked by Fields GM Steve Vargas to take it down and he would work on resolving the issue. he did nothing but try to DOUBLE the price of a car we basically alr Fields GM Steve Vargas to take it down and he would work on resolving the issue. he did nothing but try to DOUBLE the price of a car we basically already owned.he's the most dishonest person ive ever delt with.Heres what transpired...my wife brought her car a 2017 in for oil change, it also had a problem , she was talked into buying a 2022 , mostly because shes a Disabled Veteran and needs a reliable car to get to the VA multiple times a week.After getting home she realized it was not financialy a good idea.She called Darla ( not much better than Vargas)the next day, and asked if can just bring back and get her old car back , she said No Problem but had to wait until Monday , it was Saturday. My wife went on Monday only to be told she had 2 options , one was to keep the 2022 , the other was to buy back her old car.Oddly enough im not sure how the sold her and registered the 2022 because she never got the 2022 insured ??i mean did they forge insurance?? there was NO change to our insurance at all.pretty sketchy. so they offered her her old car back at the same monthly payment she had on it , she owed 3 more years ,, but they told her had to pay for 6 years, so would had to pay Double what she owed.its been weeks and Steve Vargas has not tried in the least to resolve this. Only to insist she would have to pay Double the amount..i guess the old saying id true...Car Dealerships...we'l Fields Cadillac , will take advantage of a women , not to mention a Disabled Veteran..To validate my review and what transpired, there is a BBB claim i filed against Fields Cadillac im sure that can be looked up regarding this matter. More
by jtymosko
Employees Worked With
Steve Vargas , Darla
May 03, 2025
The service department win my confidence. ..that was reinforced with my purchase of a pre-owned vehicle. Matt was cordial, professional, and a pleasure; the sales manager, Ms Darla, was terr ..that was reinforced with my purchase of a pre-owned vehicle. Matt was cordial, professional, and a pleasure; the sales manager, Ms Darla, was terrific! She really earned my business! This dealership is an example of how the auto business should be done in the 21st century...I should note I was a previous product/process trainer with GM! More
by Pluto551
Employees Worked With
Darla W.
May 03, 2025
Matthew Powell was my salesman and took very good care and making sure that all the proper paperwork was handled and was instrumental in me coming to that dealership. and making sure that all the proper paperwork was handled and was instrumental in me coming to that dealership. More
by Ssuminski
Employees Worked With
Bill Bingham
April 30, 2025
We are new to the area. Fields Cadillac was recommended. We only needed an oil change. They were friendly and accommodating. We were half hour late for our appointment. We d Fields Cadillac was recommended. We only needed an oil change. They were friendly and accommodating. We were half hour late for our appointment. We did call and they said “no problem. “. They have nice amenities too. Would definitely highly recommend. More
by Anonymous
Employees Worked With
Jake
April 30, 2025
Professional service from Jake in service department. Easy to make service appointments and the snack bar is top notch Easy to make service appointments and the snack bar is top notch More
by denartllc
Employees Worked With
Randy Rucker, Bob Janz, Jim Signorile, Jim Signorile, RON MILHAM
April 29, 2025
I enjoyed working with Dennis Parker while purchasing a new Cadillac Vistiq. I visited the dealership three times to get a thorough understanding of the vehicle and ensure I really liked it. Dennis was ver new Cadillac Vistiq. I visited the dealership three times to get a thorough understanding of the vehicle and ensure I really liked it. Dennis was very patient and helpful. The Sales Managers were relatively flexible in making a fair deal :) The financing and paperwork process was smooth. Overall, it was a great experience! More
by Anton Y
Employees Worked With
Dennis Parker
April 29, 2025
I like coming to St Augustine from Jacksonville, because of the interest they take from the time you pull up until you leave. The lunch is good, and the food is delicious. of the interest they take from the time you pull up until you leave. The lunch is good, and the food is delicious. More
by vannettehenderson
Employees Worked With
Joe
April 26, 2025
We waited 2 hours for service replace part on the dash? ? Told us come back because the part was damaged that was ordered?? Drove one hour get there & wait 2 hours & anothe hour back home. 4 hours waisted ? Told us come back because the part was damaged that was ordered?? Drove one hour get there & wait 2 hours & anothe hour back home. 4 hours waisted time🤨 More
by Lindilou7
Employees Worked With
Patrick
April 26, 2025
Service staff is always upfront and helpful. The communication is great and they stay in contact constantly with the progress of your vehicle. Jake was awesome and we really enjoyed working with The communication is great and they stay in contact constantly with the progress of your vehicle. Jake was awesome and we really enjoyed working with him. More
by elauer
Employees Worked With
Jake
