Fields Cadillac St. Augustine

Long story short, my parents bought a 2018 Certified Cadillac CT6 Premium with a little over 12k miles from another dealership. The vehicle was shipped so there was no pre-inspection but the car handled rough, not horrible but not like a Cadillac. Several features did not function properly or at all but the ride comfort was the main issue. After many failed attempts at other dealerships, one having the car in service for a week without addressing the problem I was recommended to speak with Kevin Hand who immediately put with Joseph Ammirati (Service Advisor). Mr. Ammirati handed the vehicle to Jason the Service Technician and within an hour, Jason not only identified the problem (4 bent rims!) concerning the handling obviously but he identified the other issues, ordered up the parts and shared his professional expertise and actually allowed me to view the situation. While the car is not fixed, I finally discovered a reputable technician! Reputable advisers! Reputable dealership! I've still got to fight for the replacement of all four rims but if not for Jason's attention to detail and Joe's listening to my issues and entrusting Jason with the job ... I'd be lost and extremely upset. Thank you Kevin, Joe and Jason! Your professionalism, your ability to listen and attention to detail is greatly appreciated!!!

Very accomodating, professional, keeps customer informed on progress of service, repairs, etc. Joe is very customer oriented, knowledgeable and very helpful. My service dealership by choice.

This is a review for James Zawacki: Jame did an amazing job looking after me when I brought my car in for service on Sept 3rd. He was friendly and efficient with the whole experience. He called me back in a timely matter as he said he would. Thank you James. Bob Owen 905-926-2222

Nothing really special about this dealership stood out to me. The reason I only gave them a 4 star is I thought the gentleman behind the breakfast bar could have been more hospitable. At least acknowledge a person when they come up to the bar and sits down.

This dealership treats you like they don’t need your business or care if you ever return! Cadillac customer service referred me to Claude Nolan

Excellent Service Advisor, Vickie Nobles! When Vickie takes care of your car, you feel she really cares that your service has been a good experience. She makes you feel like you are her only concern. I live in Jacksonville,but go to the St. Augustine dealership because of the service she gives me. She could run the service department, that is how good she is!!!

Everyone was very friendly and helpful. Easy to get in and out of service. Car was even cleaned.Service just took a little long for my liking.

A real great buying and lease return dealership.! No pressure what so ever. Dealing with salesman Jim Seary was excellent. Treats you more like a friend than a customer. This my 5th lease with Fielsa Would not go any where else. Service is just as good as sales. Frank. Dan, and his entire staff are very helpful.

This was my first visit to a Cadillac dealer since moving to the area, and I was very happy with them. I had an oil leak, and it had to be towed there. Two hours after it got there, I got a call that it was done — simple fix, under warranty!! They also did regular maintenance without being asked ..... all within that 2 hour window! I had two choices of dealerships in the area. Without question, I will make Field’s my dealer.

Frank was very attentive to the needs of my vehicle from the beginning to the end. Dropped my vehicle off the morning before scheduled service and the job was completed that afternoon. Everyone is friendly. Additionally there’s always breakfast or refreshments available.