Fields Cadillac St. Augustine

Service department is always excellent at this dealership Enjoyed meeting zMichael who was polite, pleasant and informative Breakfast was great Enjoyed meeting zMichael who was polite, pleasant and informative Breakfast was great More

On schedule with my appointment and explained services ahead of time. Answered all questions! Friendly ahead of time. Answered all questions! Friendly More

Everyone we dealt with at the dealership was helpful, kind and knowledgeable. Matt and PJ in particular were fantastic to deal with. We would highly recommend shopping there. kind and knowledgeable. Matt and PJ in particular were fantastic to deal with. We would highly recommend shopping there. More

Pat (Patrick) Davis the service advisor could benefit from more customer service training. When I spoke to him in January to make an appointment for rim repair, I emphasized the distance I lived from the from more customer service training. When I spoke to him in January to make an appointment for rim repair, I emphasized the distance I lived from the dealership, which is two hours. Pat then mentioned the wheel repair guy is only there on Monday's. I SPECIFICALLY ASKED if the vehicle needs to stay there or can I wait. Pat informed me I can wait. I said ok, let's schedule. The appointment was then scheduled for February 2 at 9 a.m. and Pat mentioned the wheel repair guy will be contacted to inform him to be there on the scheduled appointment day and time. Well, when I arrived, it was a TOTAL different scenario and story. I DROVE TWO HOURS AND PAID TOLLS THERE AND BACK FOR NO REASON!!!!! Needless to say, I was beyond frustrated. I spoke to the rim repair guy, and he wasn't ever informed about being there at 9 a.m. also, since Florida did have unusually cold weather it wasn't able to be repaired until the weather warmed up. Weather is out of one's control so I do understand that part of it. However, Pat could have CALLED to inform me!!! I spoke to Steve, the General Manager, about my frustration, and I feel that was a waste of time as well. Though he understood my frustration, it was just a bandaid on the cut. Nothing was done to try to rectify the situation or inconvenience!!! Where is the great service after the sale!!! Typical dealership behavior. Initial impression of Fields Cadillac was impressive so this is not the service I thought I would receive. Thank you service advisor, Patrick Davis for your part in having the dealership receive a one star review. I am HIGHLY disappointed and HIGHLY doubt I will return or refer anyone else!! Elissa J. More

My first experience with this dealership and I haven’t seen the vehicle yet so I hope everything is as was represented seen the vehicle yet so I hope everything is as was represented More

Excellent Customer Service! A Purchase A Very Nice Clean 2018 Hyd Santa Fe Sport! I Love It. The Breakfast and Lunch are Fantastic! Thanks Mr. Melvin Jackson For a Wonderful A Purchase A Very Nice Clean 2018 Hyd Santa Fe Sport! I Love It. The Breakfast and Lunch are Fantastic! Thanks Mr. Melvin Jackson For a Wonderful Car Buying Experience! More

Excellent customer service - professional and knowledgeable - highly recommend! Clean waiting area with breakfast served - can't beat that for service! knowledgeable - highly recommend! Clean waiting area with breakfast served - can't beat that for service! More

Todd Riggs met everyone if my questions and made the process a pleasant experience The finance department was very helpful also process a pleasant experience The finance department was very helpful also More

Very professional, explained what was going on with what they were doing with the car every step of the process, plenty of drinks, snacks and breakfast or lunch depending on the time they were doing with the car every step of the process, plenty of drinks, snacks and breakfast or lunch depending on the time More

The dealership does the one thing that’s critical to the success of such an enterpprise. It drives to make the customer feel important. Our service advisor. Michael was a perfect example.‼️ success of such an enterpprise. It drives to make the customer feel important. Our service advisor. Michael was a perfect example.‼️ More