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Fields Cadillac St. Augustine

St. Augustine, FL

4.8
481 Reviews

375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 481 reviews

April 07, 2024

They spent at least 4 hours working with us and made us feel right at home. Love them. More

by carolynhorne1951
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim seerly
Apr 08, 2024 -

Fields Cadillac St. Augustine responded

Reviews like this one make our day, Carolyn! Thanks from the Fields Cadillac xx. Augustine team!

March 31, 2024

3 hours for oil change. Then parked in lot instead of bringing it back to service drop-off where they knew we were waiting. . Car had hard water spots and the headliner was More

by Lars136
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Shawn Doyle
Apr 19, 2024 -

Fields Cadillac St. Augustine responded

I'm sorry to read about your recent experience with us. We strive for efficient service and a high standard of care, so it's disappointing to learn we didn't meet those expectations this time around. I'd like the opportunity to discuss this further and see how we can make things right - please reach out at your earliest convenience. Thank you, Kevin Hand - Service Director - 9048233000

March 28, 2024

This dealership has the best sales & service staff. They are great communicators & honest people. I buy & service all my vehicles at Fields Cadillac More

by jessicahelen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Serry, Jim Signorile, Jim Signorile
Mar 29, 2024 -

Fields Cadillac St. Augustine responded

Jessica, it's fantastic to know you've had such positive experiences with our sales and service teams at Fields Cadillac xx. Augustine! We appreciate your loyalty and look forward to continuing to serve you in the future.

March 25, 2024

The service was done quickly and I was given the necessary information to make on having additional service done. Joe Ammiratii was most helpful and handled my service very courteously and efficien More

by seisold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of the above names spoke with me
Mar 25, 2024 -

Fields Cadillac St. Augustine responded

Seisold, we're glad to know that Joe and our team at Fields Cadillac xx. Augustine were able to provide you with efficient and courteous service! Thanks for the positive feedback.

March 13, 2024

Wonderful and professional service again by this awesome team at Fields! Had appt for oil change and tire balance. Love getting my car back all washed and vacuumed. The service and sales team work togethe More

by GViti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Kevin and Matt, Bob Janz
Mar 13, 2024 -

Fields Cadillac St. Augustine responded

We're delighted to know that you had another great experience with our team at Fields Cadillac xx. Augustine! It's always a pleasure ensuring your vehicle is in top shape and sparkling clean. We'll pass on the shout out to Joe, Kevin, and Matt - thanks for choosing us!

March 11, 2024

PJ was very helpful and knowledgeable. Excellent buying experience! They offer a number of additional services too. More

by KayHuRob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Randy Rucker, Bob Janz, Jim Signorile, Jim Signorile, RON MILHAM
Mar 11, 2024 -

Fields Cadillac St. Augustine responded

We're glad to know PJ provided a top-notch buying experience at Fields Cadillac xx. Augustine! We appreciate your feedback and look forward to assisting you with any additional services in the future.

March 09, 2024

I have been going to this dealership for about 10 years. We live in NJ and have a home in St Augustine and I wait till we go to St Augustine to get any car work done because I always loved the way the deale More

by Sue
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the names of anyone I worked with because no one introduced themselves. But everyone I dealt with was rude and unaccomodating
Mar 11, 2024 -

Fields Cadillac St. Augustine responded

Sue, I'm sincerely sorry to hear about your recent experiences and the downfall in our customer service. It's disappointing to hear that you feel our focus has shifted away from customer care and service - this is not the impression we want any of our customers to have. We'd like a chance to discuss what happened during your last visit in more detail so we can work on making things right for you and restore your faith in us. Please reach out at your earliest convenience. Thank you, Kevin Hand - Service Director - 9048233000

March 07, 2024

Awesome buying experience. From the time we first walked into the showroom we were treated like royalty. The whole team, from the receptionist to the VP, has redefined the de More

by Chris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
All associates, receptionist, Woody, Ted, kitchen chef, Michelle , Jim Signorile, Jim Signorile
Mar 08, 2024 -

Fields Cadillac St. Augustine responded

Chris, it's fantastic to know you had an awesome buying experience here at Fields Cadillac xx. Augustine! We're glad our team could provide top-notch service and help with your new car technology. Enjoy the ride!

March 07, 2024

Bob Houssami was awesome. He found me the exact Lyriq I was looking for and was a true professional through the entire process. More

by Dave McDonie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Houssami
Mar 07, 2024 -

Fields Cadillac St. Augustine responded

Dave, we're so glad to know that Bob was able to help you find the perfect Lyriq at Fields Cadillac xx. Augustine! Thanks for sharing your experience with us and enjoy your new ride!

March 06, 2024

Excellent personal service and surpassed my expectations. Jake is a wonderful service manager who took time to explain what would happen for my repair. More

by Aballen52
Recommend Dealer
Yes
Employees Worked With
Jake
Mar 06, 2024 -

Fields Cadillac St. Augustine responded

We're glad to know that Jake and our team at Fields Cadillac xx. Augustine provided excellent service for your repair needs! Thanks for the positive feedback, we appreciate it!

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