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Fields Cadillac St. Augustine

St. Augustine, FL

Overview
Reviews
Vehicles
4.8
651 Reviews
Call Dealership (904) 823-3000
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375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 651 reviews

January 21, 2024

Most importantly the service is always professional,courteous and efficient. The dealership is always inviting and everyone is functioning on the same accord they go to great lengths to ma More

by EZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Janz
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Jan 22, 2024 -

Fields Cadillac St. Augustine responded

We're delighted to know that you've found our service at Fields Cadillac St. Augustine professional, courteous, and efficient! It's always our goal to make every customer feel welcome and cared for. Thanks so much for the positive feedback!

January 19, 2024

Friendly staff, great dealership! The customer is #1! I feel very comfortable here and they are very nice! More

by bestpawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
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Jan 20, 2024 -

Fields Cadillac St. Augustine responded

We're delighted to know you felt comfortable and well taken care of at Fields Cadillac St. Augustine! Our team always aims to make our customers feel like #1. Thanks for the positive feedback!

January 17, 2024

Friendly staff who are very knowledgeable and courteous. Service is timely and the restaurant bar Is a great feature of the dealership. The place is spotless inside and out. It is a pleasure to have my More

by Hop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe and chef.
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Jan 17, 2024 -

Fields Cadillac St. Augustine responded

We're delighted to know you had a great experience at Fields Cadillac St. Augustine! Our team works hard to provide top-notch service and maintain a clean, welcoming environment for our customers. We look forward to seeing you next time your Cadillac needs servicing!

January 17, 2024

The service was excellent, and all involved were courteous. My only objection is the rate of $200 an hour for labor. More

by bandjeadie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jan 24, 2024 -

Fields Cadillac St. Augustine responded

We appreciate your feedback and are glad to know that you found our service excellent at Fields Cadillac St. Augustine! We understand your concern about the labor rate, we assure you it's competitive for our industry standards. Thanks again for sharing your thoughts with us.

January 16, 2024

Fields Cadillac keeps my business because they are always responsive and take care quickly of any concerns I might have………. More

by Woolley.kathleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known
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Jan 16, 2024 -

Fields Cadillac St. Augustine responded

We're so glad to know that our team at Fields Cadillac St. Augustine has been able to address your concerns promptly and effectively! Thanks for sticking with us—we appreciate the support.

January 16, 2024

Great experience. Found the exact car I was looking for. Great communication. No pressure. Felt like I was family. More

by Marisa_sides
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan and Jim were amazing!
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Jan 16, 2024 -

Fields Cadillac St. Augustine responded

We're delighted to know you found the exact car you were looking for and felt like family here at Fields Cadillac St. Augustine! Thanks for highlighting our communication and no-pressure approach, we appreciate it!

January 13, 2024

The dealership is Comfortable, bright, clean; personnel friendly and helpful. The Facility is easily accessible More

by Carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake, service advisor
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Jan 14, 2024 -

Fields Cadillac St. Augustine responded

Carl, we're glad to know you found our dealership comfortable and clean. Thanks for the positive feedback about Fields Cadillac St. Augustine!

January 12, 2024

Excellent sales experience. Outstanding waiting area. Professional experience. Demonstrated to my wife all the features of her new car. More

by jbgalbert
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bob Houssami
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Jan 12, 2024 -

Fields Cadillac St. Augustine responded

We're delighted to know you had an excellent sales experience at Fields Cadillac St. Augustine! We hope your wife is enjoying all the features of her new car. Thanks for sharing your feedback with us!

January 05, 2024

Service was good, but paying over $100 to have a battery installed is ridiculous. I had no other choice at the time because the car was barely running and I almost didn't make it into the service center. I More

by CJD
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe
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Jan 08, 2024 -

Fields Cadillac St. Augustine responded

We're sorry to learn about your dissatisfaction with the cost of our battery service. We understand that value is important and we strive to provide competitive pricing for all services, so it's disappointing when a customer feels otherwise. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Kevin Hand - Service Director - 9048233000

December 25, 2023

I received excellent service from Melvin Jackson. Thank you very much and I will recommend you to all my Family and friends. More

by bonitahaley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Jackson
Report | Print
Dec 26, 2023 -

Fields Cadillac St. Augustine responded

Bonita, it's great to know that Melvin provided you with such excellent service at Fields Cadillac St. Augustine! We appreciate your recommendations and look forward to serving your family and friends in the future.

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