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Fields Cadillac St. Augustine
St. Augustine, FL
651 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 651 reviews
December 23, 2023
Joe’s customer service was terrible. I came in to see about a SD Card removed error message after I had spoken with someone on Friday 12/15 @ 12:42pm for 3 minutes. Long story short the I came in to see about a SD Card removed error message after I had spoken with someone on Friday 12/15 @ 12:42pm for 3 minutes. Long story short the guy I spoke to told me since I purchased the car there I can have the problem fixed for free or on them. I told Joe what I had been told; and that the guy said they get this problem at least once a week. I also told him that I had researched it online and that it seemed to be a common problem. He asked me who told me that because they had informed me wrong. I said ok no problem because I have extended warranty. So, I asked Joe if he knew how much it would cost to have problem fixed? He replied since you did all that research you should know the cost. Just being a complete smart xxx, zero customer service. So, I asked to speak with a Supervisor. Supervisor asked me what is the issue and I explained the above and how rude Joe was. Supervisor told me there’s nothing free here. Which he made it seem like I was trying to get service for free when I was only going by what I had been. No apology for being told the wrong info or nothing just acted like I was trying to receive free service. I pay for what I need to have done and I don’t need handouts or free service I was only going by what I was told. I would have got the service done there but since Joe was a smart xxx and the supervisor making me feel like I wanted something for free. I will never ever purchase another car from them or have work done by them in St Augustine. Every chance I get I will tell people not to purchase a car at St Augustine Cadillac.The only thing they can do for me is wash my xxxx car. Since, I already paid for that and nothing is free there per the Supervisor saying so. Everything should been handled differently and should have been handled differently by both of them. More
by Nd1911
Employees Worked With
Joe and Supervisor he brought over
December 22, 2023
Even though Joe the person who usually takes care of my vehicle was not there, Jake did a good job of filling in. When another customer canceled. he was able to fit me in even though I did not have an appo vehicle was not there, Jake did a good job of filling in. When another customer canceled. he was able to fit me in even though I did not have an appointment. More
by HMCCALL64
Employees Worked With
Jake
December 16, 2023
Service and staff was awesome I was running a little bit late and still was taken care of and out in with quality service and my vehicle fixed just like new. late and still was taken care of and out in with quality service and my vehicle fixed just like new. More
by thierrien1970
Employees Worked With
Jay the service technician
December 10, 2023
Was provided a $1400 estimate to include $475 for a new battery that I was told, “really should be replaced” and . “It was testing low’. Brought it to another shop, hours later and they couldn’t find anyt battery that I was told, “really should be replaced” and . “It was testing low’. Brought it to another shop, hours later and they couldn’t find anything wrong with it. Were these guys trying to rip me off? Typical dealer behavior? $200 to clean the sunroof? More
by Grover4405
Employees Worked With
Service
