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Fields Cadillac St. Augustine

St. Augustine, FL

Overview
Reviews
Vehicles
4.8
651 Reviews
Call Dealership (904) 823-3000
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375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 651 reviews

November 10, 2023

Joe has been my service provider from 2012 since I've been with Fields Cadillac. He has made sure impeccable service has been received. I honestly feel I matter to him from a prospective of making sure More

by thutch36
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Management never introduced themselves to me
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Nov 10, 2023 -

Fields Cadillac St. Augustine responded

We're so glad to know that Joe has been providing you with top-notch service since 2012 here at Fields Cadillac St. Augustine! Your satisfaction and vehicle's well-being are our priority, thank you for your kind words about our team member.

November 06, 2023

I was early for my appointment but employees were very courteous and arranged to take my car so I could go ahead and sit down. More

by jrowe2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE
Report | Print
Nov 06, 2023 -

Fields Cadillac St. Augustine responded

Thanks for the review! We're glad our team at Fields Cadillac St. Augustine could accommodate you and make your visit comfortable.

November 04, 2023

Everyone always friendly, smiling and there to assist you. Wait is always comfortable and relaxing. More

by patricia.b.barnett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Janz
Report | Print
Nov 06, 2023 -

Fields Cadillac St. Augustine responded

We are glad to hear that you have enjoyed your service visits, Patricia. Thank you for being a valued client of Fields Cadillac St. Augustine!

November 03, 2023

Everyone was professional, welcoming and made me feel that they would take good care of me and my XT5. More

by smccarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure that I met a manager.
Report | Print
Nov 03, 2023 -

Fields Cadillac St. Augustine responded

We're delighted to know that our team at Fields Cadillac St. Augustine made you feel welcomed and well taken care of! Thanks for sharing your experience, we appreciate it!

November 01, 2023

I brought my Escalade in for an oil change, windshield wiper replacement, & cabin filter change. It took 2 hours and 20 minutes... not sure why. It usually takes 30-40 minutes. My vehicle was cleaned t More

by ra.hanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Nov 08, 2023 -

Fields Cadillac St. Augustine responded

We appreciate your patience during your recent visit and apologize if the service took longer than expected. We're glad to know you appreciated the cleaning of your vehicle, though! If there's anything else you'd like to discuss or any further feedback, please don't hesitate to reach out directly. We hope to have the opportunity to improve your experience with us next time. Thank you, Kevin Hand - Service Director - 9048233000

November 01, 2023

I was kept informed of the status of work throughout the time I was at the dealership. A good experience. More

by Dmbender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Nov 01, 2023 -

Fields Cadillac St. Augustine responded

We're glad to know you had a good experience and appreciated our communication at Fields Cadillac St. Augustine! Thanks for sharing your feedback with us.

October 31, 2023

Joe was very attentive to our needs and upfront about the cost of the repairs. It's nice to see their is still honesty today More

by gshooper123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Oct 31, 2023 -

Fields Cadillac St. Augustine responded

We're glad to know that Joe was able to provide you with the excellent experience we strive for at Fields Cadillac St. Augustine! Honesty and transparency are indeed key in our service, thank you for acknowledging it.

October 25, 2023

Melvin Jackson provided an exceptional car buying experience. From initial car search to delivery. Fields Cadillac has top tier service when it comes to providing a customer with a car that meets the More

by Grouchy1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melvin Jackson
Report | Print
Oct 25, 2023 -

Fields Cadillac St. Augustine responded

We're delighted to know that Melvin provided an exceptional car-buying experience for you at Fields Cadillac St. Augustine! We strive to meet our customers' expectations and it's great knowing we hit the mark with your purchase. Thanks for sharing your feedback!

October 24, 2023

Was on vacation need to have our Cadillac looked at due to issues . They took care of it and put us on the road again. Thank you very pleasant experience More

by Barbbtaylor3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Oct 24, 2023 -

Fields Cadillac St. Augustine responded

Barb, we're glad to have been able to assist you during your vacation! It's great knowing that our team at Fields Cadillac St. Augustine could help get you back on the road in a timely manner. Safe travels ahead!

October 24, 2023

Excellent sales reps, service personnel and vehicle selection etc, I truely enjoy every visit to this dealership More

by Bladerunna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Report | Print
Oct 24, 2023 -

Fields Cadillac St. Augustine responded

Hello! It's amazing to know you enjoy every visit to Fields Cadillac St. Augustine! Our team works hard to provide excellent service and a great selection of vehicles. Thanks for the positive feedback!

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