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Fields Cadillac St. Augustine

St. Augustine, FL

4.8
623 Reviews

375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 623 reviews

August 04, 2022

The charges for my recent service visit were beyond outrageous. $432.20 for 2 hours and 9 minutes of labor. $467.81 for fluids and filters that should have been less than $200. even with substantial ma More

by Won’tseemenomo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake
Aug 09, 2022 -

Fields Cadillac St. Augustine responded

We pride ourselves on taking great care of our guests' vehicles for a fair value so I apologize that you were unsatisfied with our pricing. I would be more than happy to step in and discuss your recent visit with you so we can clear up any questions you may have. Please consider giving me a call when time allows. Kevin Hand - Service Manager - (904) 823-3000

August 03, 2022

Fields Cadillac was a professional and efficient buying experience. Katlin was our own personal concierge! She was personable and helpful from the very moment she met us on the lot. Don found the XT5 w More

by S.D.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katlin
Aug 04, 2022 -

Fields Cadillac St. Augustine responded

Thank you for leaving Fields Cadillac xx. Augustine a five-star review! We are so glad that Katlin and Don were professional and courteous during your purchase. Congratulations on your Cadillac XT5! Enjoy every mile.

August 02, 2022

All the Personnel at St. Augustine Fields Caddilac dealership are ALWAYS…Very professional… Very knowledgeable… Very courteous…. Very customer oriented……worth the 35 minute d More

by plmf252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ammirati & Matt Powell
Aug 02, 2022 -

Fields Cadillac St. Augustine responded

Our team is always happy to help you out! Thank you so much for your continued support of Fields Cadillac xx. Augustine and we will see you next time!

August 02, 2022

Maybe you have to buy a Cadillac from this dealer to get service. I had to wait a week for service on my ATS, they did not help me with my warranty service, tried to upcharge me with things I didn't need a More

by brooke32955
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe
Aug 02, 2022 -

Fields Cadillac St. Augustine responded

Brooke, this is worrying to hear and doesn't sound like the customer-first service we pride ourselves on. I'm sorry you disagree with our service recommendations, and I want to better understand how we've let you down. If you are willing to discuss your experience, please be in touch. I would be glad to address your concerns and do my best to assist. Best, Kevin Hand - Service Manager - (904) 823-3000

Aug 02, 2022 -

brooke32955 responded

I will be happy to call.

July 29, 2022

Everyone at Fields in St/ Augustine were so friendly, courteous taking time to make sure all my needs were met. Jim Seery is a great salesman. went over everything on the new care I leased. I know More

by marilynnjean
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Seery
Jul 29, 2022 -

Fields Cadillac St. Augustine responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Jim and the Fields Cadillac xx. Augustine team. Drive safely in your new vehicle, and we hope to see you back again down the road!

July 28, 2022

Quick service and Joe worked to get Cadillac to cover an expensive moonroof shade break.. I drive a little further now for service on my Cadi. More

by Georgia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Jul 28, 2022 -

Fields Cadillac St. Augustine responded

Georgia, thank you for the great review! We are so glad to hear that you had a successful service experience working with Joe and the Fields Cadillac xx. Augustine team. Drive safely, and we hope to see you back again down the road!

July 25, 2022

Wonderful experience with our new purchase of an XT5. I had the pleasure of working with Ted, Don, and Matt and from start to finish, they all worked together to make sure all of the details were handled More

by GViti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Rucker, Bob Janz, Jim Signorile, RON MILHAM
Jul 26, 2022 -

Fields Cadillac St. Augustine responded

Thanks for supporting Fields Cadillac xx. Augustine with your wonderful review! We're over the moon Ted, Don, and Matt delivered thorough assistance that shaped another positive experience. Kevin will definitely appreciate the shout-out, as well. Enjoy your new Cadillac XT5!

July 25, 2022

Everything about my experience was great the dealership the people and I would highly recommend them to any of my friends More

by Thumper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Woody
Jul 26, 2022 -

Fields Cadillac St. Augustine responded

Thank you for the great review! Hearing that you had a successful purchase experience working with the Fields Cadillac xx. Augustine team made our day. Drive safely, and we hope to see you back!

July 24, 2022

Had a seamless trade in and purchasing process with Jim Seery at Fields Cadillac. He was professional, knowledgeable, and very considerate. This is my third Cadillac purchase and first purchase experience More

by mishzvet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Seery, Don Monahan
Jul 25, 2022 -

Fields Cadillac St. Augustine responded

Thank you for the great review! We are so glad to hear that you found the right vehicle working with Jim, Don, and the Fields Cadillac xx. Augustine team. Drive safely, and we hope to see you back again down the road!

July 21, 2022

Our experience was very very pleasant we arrived on time Joe was our service representative today and he took charge said to take about an hour and a half hour and 15 minutes and he was true to his word we More

by Ski14685
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe was our rep
Jul 21, 2022 -

Fields Cadillac St. Augustine responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Joe and the Fields Cadillac xx. Augustine team. Drive safely, and we hope to see you back again down the road!

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