Fields Cadillac St. Augustine

Excellent customer service. Great sales , service depts. Place to buy, service vehicle.Joe A in service, Sam , Jim Seary in sales. Great sales , service depts. Place to buy, service vehicle.Joe A in service, Sam , Jim Seary in sales. More

Joe and Dave worked together did a GREAT job on my car. Made me feel like I had been in before for service. Thanks for the good service. Ken. Made me feel like I had been in before for service. Thanks for the good service. Ken. More

Great service and record time for service. Had the complementary lunch a tasty tuna salad sandwich. Always enjoy taking my car in for service at Fields Cadillac. complementary lunch a tasty tuna salad sandwich. Always enjoy taking my car in for service at Fields Cadillac. More

Always a pleasure. So glad Joe is back. The best of the service representatives anywhere. service representatives anywhere. More

Service department was great. They were attentive and prompt in their service, but thorough. The price for service was fair and I have no complaints. prompt in their service, but thorough. The price for service was fair and I have no complaints. More

Joe handled a warranty repair on my 2014 Cadillac quickly and with a minimum of fuss. and with a minimum of fuss. More

The service is great, they get you in and out in a timely manner. You are treated very well by all employee's. The free breakfast is great. KUDOS to Fields Cadillac. Facilities are very clean. manner. You are treated very well by all employee's. The free breakfast is great. KUDOS to Fields Cadillac. Facilities are very clean. More

An incredible experience. Superb customer relations, they did a repair in 1-1/2 hours, that other dealers wanted to pretend existed. Not only the best Cadillac dealer, but best auto dealer experience they did a repair in 1-1/2 hours, that other dealers wanted to pretend existed. Not only the best Cadillac dealer, but best auto dealer experience I have ever had. The customer lounge blew my mind!!! More

Long story short, my parents bought a 2018 Certified Cadillac CT6 Premium with a little over 12k miles from another dealership. The vehicle was shipped so there was no pre-inspection but the car handl Cadillac CT6 Premium with a little over 12k miles from another dealership. The vehicle was shipped so there was no pre-inspection but the car handled rough, not horrible but not like a Cadillac. Several features did not function properly or at all but the ride comfort was the main issue. After many failed attempts at other dealerships, one having the car in service for a week without addressing the problem I was recommended to speak with Kevin Hand who immediately put with Joseph Ammirati (Service Advisor). Mr. Ammirati handed the vehicle to Jason the Service Technician and within an hour, Jason not only identified the problem (4 bent rims!) concerning the handling obviously but he identified the other issues, ordered up the parts and shared his professional expertise and actually allowed me to view the situation. While the car is not fixed, I finally discovered a reputable technician! Reputable advisers! Reputable dealership! I've still got to fight for the replacement of all four rims but if not for Jason's attention to detail and Joe's listening to my issues and entrusting Jason with the job ... I'd be lost and extremely upset. Thank you Kevin, Joe and Jason! Your professionalism, your ability to listen and attention to detail is greatly appreciated!!! More

Very accomodating, professional, keeps customer informed on progress of service, repairs, etc. Joe is very customer oriented, knowledgeable and very helpful. My service dealership by choice. on progress of service, repairs, etc. Joe is very customer oriented, knowledgeable and very helpful. My service dealership by choice. More