Fields Chrysler Jeep Dodge RAM Asheville

Poor customer service Recently my daughter was having problems with a radiator leak in her 2014 Jeep Laredo Limited. It took a week to get an appointment. Once she was give Recently my daughter was having problems with a radiator leak in her 2014 Jeep Laredo Limited. It took a week to get an appointment. Once she was given the appointment and took the car, she didn’t receive a phone call or email to let me know what was going on. She was finally able to reach Eric in the service department who said they didn’t have time to look at her car. The following day Eric said there were 11 cars ahead of her. The question then became why would you overbook if you only had a certain number of technicians. She was also told she didn’t have an appointment. A phone was made to the service manager in an attempt to find out what was going on. We were left on hold for over 15 minutes. In fact, we drove to the dealership to see the service manager while being on hold. Once there, we were greeted by Eric asking what he could do for us. We informed him we wanted to see the service manager. Rather than to get the service manager he wanted to know why we wanted to see him. We went on to say it was about the lack of customer service we’d received, he knew exactly who we were without saying our name. The service manager did come to see us. He began by saying my daughter didn’t have an appointment. My daughter informed him that Sommer had scheduled the appointment. He then said she may have put the appointment in a different system. I then showed him my phone, still on hold, asking if he saw how long we’d been on hold. He then said that they had just put in a 25K phone system and were still working out the kinks. Still not a responsible answer. He then said he would make sure her car was looked at the following day first thing and he would call to let her know what was going on with the car. Mark the service manager called her several times the next day letting her know what was going on. If she’d had the customer service she received prior to having to go to the dealership to find out what was going on, this review would be totally different. More

Dedicated Dealership I work at a local casino and we are heavily trained in customer serves so when I went to a Big Car Dealership I wasn't expecting much right? I cou I work at a local casino and we are heavily trained in customer serves so when I went to a Big Car Dealership I wasn't expecting much right? I couldn't have been more pleased and surprised. From Talking with James on the phone to see what they had on the lost all the way to signing the forms with Ryan my experience was the best I feel it could be. Jewel was sweetest, funny and personable. She helped find the right car that matched my financial needs and just the style car went in to get. I wouldn't hesitate to go back to one of these team members next time I'm looking to get a new car More

Excellent Buyer Service My wife is in a wheelchair. When I got to the dealership, several cars had been brought inside & another couple in a level covered area so she could My wife is in a wheelchair. When I got to the dealership, several cars had been brought inside & another couple in a level covered area so she could see them in ideal conditions. The sales rep was responsive without being pushy. A very professional purchasing experience! More

Yay!! Thank yall so much for getting me into an amazing car!! We love it!! We couldn't ask for better service!! Yall are awesome!! Thanks!! Thank yall so much for getting me into an amazing car!! We love it!! We couldn't ask for better service!! Yall are awesome!! Thanks!! More

A fantastic experience Everyone that I came into contact with at this dealership were so helpful and they worked at getting me what I did not expect....and that was a brand Everyone that I came into contact with at this dealership were so helpful and they worked at getting me what I did not expect....and that was a brand new car! Starting with Mike Lewis, the salesman, that told me that he would have me go home with a new car that evening. I had not even expected to buy a car that day, much less a brand new car. I just sat in his office waiting for him to come tell me that either my credit was not good enough for the new car or that they just couldn't get it worked out. I truly never thought that the first day that I had started looking for a car, that I would go home with a new one!! Mike made good on his word!! I went home driving my new car that evening. More

#3 and Counting If you're in the market for a new vehicle, then Skyland Auto should be your first and last stop. The 2018 Mitsubishi Outlander is the 3rd car I've pur If you're in the market for a new vehicle, then Skyland Auto should be your first and last stop. The 2018 Mitsubishi Outlander is the 3rd car I've purchased from this brand, and second from this dealership. They simply treat me right. Kevin and all the staff were a pleasure to work with. The whole process from the test drive to the vehicle delivery went seamlessly. I love my new car and Skyland Auto! More

Mitsubishi Mirage I traded in my 2003 for a 2018 Mitsubishi Mirage. It’s one of the best decisions I’ve ever made and Reid was a huge help!! I traded in my 2003 for a 2018 Mitsubishi Mirage. It’s one of the best decisions I’ve ever made and Reid was a huge help!! More