Fields Lexus Glenview

In the past 10 years I've owned everything from a handful of GM vehicles to VW's and Acuras. The pre-sale, sale and after sales customer service from all the past dealers was pretty terrible to say the least of GM vehicles to VW's and Acuras. The pre-sale, sale and after sales customer service from all the past dealers was pretty terrible to say the least (especially at Acura.) Although I enjoyed my Acura, the primary reason I traded it in for a Lexus was the abhorrent service I received from McGrath. My intention when I walked into Bredemann Lexus was to just do some research for a possible new car, but I walked out with a brand new 2012 Lexus IS 250 AWH. I was kindly greeted by Larry and although I informed him that I was only "looking," he treated me with professionalism and wasn't "pushy." From the minute I walked into the sales floor to the time of this posting, I couldn't be more happy about his service. 6 days after the purchase, I noticed a scratch on the front drivers wheel by no fault of my own, so I emailed him regarding the matter. He responded in less than 12 hours (the email was send late at night but I received a response the next morning before 7am) to address that matter. Larry's approach to customer service is nothing short of amazing! If you're in the market for a new car, do not hesitate to contact Larry. More

I brought my 2008 ES350 in for the 45K service call. My wife and I then proceeded on a trip to South Dakota for a family reunion. I had it in my head to travel with the cruise control set at 51 mph with a wife and I then proceeded on a trip to South Dakota for a family reunion. I had it in my head to travel with the cruise control set at 51 mph with a full tank of gas to see what the actual MPG would resolve. We drove at that preset speed all the way to Austin, MN where we stayed over night before the final drive to Sioux Falls, SD. The onboard computers were all zeroed out and on arrival at Austin the computer showing MPG showed 41.6!!!!!! I was really amazed, but the only drawback was getting three horns, two from trucks, and several single digit salutes. It was equally amazing that on the return trip from Sioux Falls, SD to our home, with quite a few stops for this and that, the computer showed that our MPG was 34.8!! I salute the Lexus Corporation and MY dealer, Bredemann Lexus in Glenview. Thanks again Steve and both of us wish you and yours the finest. Tom and Somphan Adams More

It seems like everyone I know in Wilmette buys from Bredemann, so when I needed a new car that's where I went. I expected a lot and got a lot more. They could not have been more patient and helpful, Bredemann, so when I needed a new car that's where I went. I expected a lot and got a lot more. They could not have been more patient and helpful, especially AFTER the sale. When I could not figure out a few things regarding it's operation, they came out to my house to show me. They continue to make follow up calls to make sure that everything was satisfactory. Now I know what everyone was raving about. I would never consider buying from anyone else. More

My family has purchased many cars from Bredemann Lexus and I have purchased two within the last 4 years. The reason I continue to buy cars from Bredemann is that the staff actually makes buying a car a pl and I have purchased two within the last 4 years. The reason I continue to buy cars from Bredemann is that the staff actually makes buying a car a pleasant experience. The staff are knowledgeable, courteous and pleasant. They followed through with all the actions they had promised. They continue to make follow up calls to ensure that owning a Lexus is a positive experience. When my daughter was ready to buy a car, we went o Bredemann Ford and experienced the same great attitude , knowledge and service. The staff I dealt with from salesman to service were all helpful and polite. I will continue to buy from this dealership! More

I bought my first Lexus from Bredemann in 1992 and my fifth from them this year (2012). I can't imagine going elsewhere as the staff is well informed and friendly and the service department the best I've fifth from them this year (2012). I can't imagine going elsewhere as the staff is well informed and friendly and the service department the best I've ever experienced. We have also purchased a Ford and a Toyota from the Bredemann family, making a total of 7 cars. I have never had a bad experience. I drove my last 300ES 150,000 miles over 10 years and would still have it if it hadn't been "totaled" by another driver in a parking lot. I immediately found a 350ES which is proving as reliable as my previous Lexus cars. When you phone Bredemann Lexus, you always get a live human being and will be directly connected to your chosen contact. Service hours begin during the night and are plentiful. If you need a loaner, there is no charge. If you don't, the waiting area is comfortable and with free WiFi access More

I drive an RX 350h which I purchased new from Bredeman in 2006. I now have 130,000 miles on the car and have returned to service it only at Bredeman at its regularly scheduled intervals. I LOVE this dealersh 2006. I now have 130,000 miles on the car and have returned to service it only at Bredeman at its regularly scheduled intervals. I LOVE this dealership! The service department is one of the outstanding features of Bredeman Lexus and the one that will keep me as a repeat customer. Their work is always done on time, the parts are always available, the cost is always reasonable, the service technicians are honest and pleasant and knowledgable, they always have loaners available, I can always get an appointment within a few days and the car is always ready when they say it will be (barring something extraordinary). This is a recipe for success that is well-deserved and I will remain a loyal customer. I have had many cars in my 60+ years and my Lexus hybrid SUV is the most reliable and the lowest cost to maintain of all of them. I am one satisfied customer. More

I wish the rating scale of preference had an additional EXCEPTIONAL rating as that is how I feel about the good people/personnel that are employed by Bredemann Lexus in Glenview. That includes everyone fr EXCEPTIONAL rating as that is how I feel about the good people/personnel that are employed by Bredemann Lexus in Glenview. That includes everyone from Sales and Service both. My experiences of "other" Lexus dealers constitute a better ability to judge those at Bredemann. Thank you for being there. More

My husband bought me a car from this dealership as a birthday present. It was in excellent condition and I have been taking it to the dealership for routine maintenance. The customer service has alway birthday present. It was in excellent condition and I have been taking it to the dealership for routine maintenance. The customer service has always been excellent, never any trouble getting a loaner car and when the there has been a delay they have called immediately to let me know with no issue about keeping the loaner car. I have gotten very pleasant emails from the owners/managers to let me know how much they value my service and it is appreciated. Personally I think their customer service skills are amazing based on my observations in dealing with some customers that I thought were difficult. My car is in excellent condition but if I decide to get another one, it will be from this dealership. More

I have purchased 5 cars from Bredeman and have found their sales staff and management to be of the highest integrity and are a pleasure to do business with. their sales staff and management to be of the highest integrity and are a pleasure to do business with. More

I have purchased many vehicles and have never been as pleased with a dealership. I now have my 3rd Lexus from Norma. She is without a doubt the most pleasant and knowledgable salesperson I have ever deal pleased with a dealership. I now have my 3rd Lexus from Norma. She is without a doubt the most pleasant and knowledgable salesperson I have ever dealt with. Hate to enter the finance office? Not at Bredemann! Brian is professional and courteous. No pressure here. The service department is top notch also. I live and work closer to another Lexus dealer but I gladly travel the extra miles to Bredemann because they always go the "extra mile" for me. More