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Fields Lexus Glenview

Glenview, IL

4.8
1,781 Reviews

2000 Waukegan Rd

Glenview, IL

60025

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Showing 1,781 reviews

March 09, 2022

Did a great job for out of state customers. I would certainly purchase another car from them. More

by olssonr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adelina Grama
Mar 09, 2022 -

Fields Lexus Glenview responded

Congratulations on your new car! Thank you for trusting Fields Lexus Glenview with your business and leaving us a five-star review!

March 05, 2022

Just had a terrible experience getting service for my car. They were not responsive or helpful. The check in agent was worthless. More

by Afs3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Thommes, Bianca James
Mar 07, 2022 -

Fields Lexus Glenview responded

I'm disappointed to see that we fell short of our high expectations during your visit. I would appreciate the chance to learn more about what happened so we can work towards providing the best customer experience possible. If you would please call me at your convenience, I'd like to help. Thank you, Anthony Thommes - Service Director - 847-510-5450

Mar 07, 2022 -

Afs3 responded

I did call the service director after three days and he did try to sort it out. The check in agent never reached out and the service director made insufficient excuses for why things were handled poorly. All in all, a very negative experience.

Mar 09, 2022 -

Fields Lexus Glenview responded

We apologize for the disappointment on this visit. We hope that despite the issue with communication, all issues with your vehicle were taken care of correctly and that no issues remain. If any issues with the vehicle remain, please reach out to our Service Director, Anthony, at 847-510-5450 directly so we can make sure that everything is completed to your satisfaction. We pride ourselves on great communication on every visit and apologize again that your visit fell short of that. We look forward to showing you spectacular service on your next visit. Thank you.

March 03, 2022

Friendly and efficient customer service. Service work always done well and completed as promised. We have been satisfied customers for over 8 years More

by John0771
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malinda Montanez
Mar 03, 2022 -

Fields Lexus Glenview responded

Friendly, efficient service is exactly what we strive to deliver, John! Thank you for the excellent review and for trusting Fields Lexus Glenview with your business over the last 8 years - your loyalty and kind feedback mean the world to us. See you next time!

March 02, 2022

Service was great and Malinda followed up on everything. What a great service rep. Anthony helped with updates on vehicles. I did not buy my Lexus here, but this is where I would buy my next auto. Court More

by tangotu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos in Loaner Dept, Malinda Montanez, Jeff Kaddatz, Anthony Thommes
Mar 02, 2022 -

Fields Lexus Glenview responded

We're glad to see that you liked working with Malinda and Anthony. We are happy to have earned your future business. Thanks, from the Fields Lexus Glenview crew!

February 23, 2022

Anthony was terrific. He kept me up to date on every aspect of my service from start to finish. He provided excellent customer service. Thank you Anthony. More

by docfox7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Thommes
Feb 23, 2022 -

docfox7 responded

Anthony was terrific. He kept me up to date on every aspect of my service from start to finish. He provided excellent customer service. Thank you Anthony. Dr. Michael J Fox

Feb 23, 2022 -

Fields Lexus Glenview responded

Thank you for sharing your experience with Anthony and the team! It means a lot that you are a happy Fields Lexus Glenview customer and we hope to welcome you back for any future service needs. Have a great day!

February 21, 2022

My wife and I are very satisfied with Nate Boma, the sales consultant who helped us with our recent purchase of our new UX250H. He dealt with us very professionally, and was never pushy at any point d More

by Kate Lacson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Meron, Nathaniel Boma, Arlind Peci, Anthony Thommes, Kevin Barth
Feb 22, 2022 -

Fields Lexus Glenview responded

Thank you for taking the time to review us, Kate! We strive to deliver a seamless purchase experience, and it is wonderful to hear that this was reflected in your time working with Nate, Howard, and the Fields Lexus Glenview team. We will be sure to pass on the kind words to them. Drive safely in your new Lexus UX 250h, and enjoy it! We hope to see you back again down the road!

February 11, 2022

Facility is clean, service reps are responsive, customer lounge has Wi-Fi and work stations. More

by Suerussell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Barth
Feb 14, 2022 -

Fields Lexus Glenview responded

Thank you for the great review, Sue! We appreciate your business and are thrilled to hear that you had such a successful service experience working with the Fields Lexus Glenview team. Safe travels, and we hope to see you back!

February 10, 2022

Bianca and technician is very professional.They did a Bianca and technician is very professional.They did a good job.I like the dealer More

by s.a.Chowdhury
Recommend Dealer
Yes
Employees Worked With
Bianca James
Feb 10, 2022 -

Fields Lexus Glenview responded

We will be certain to let Bianca and the rest of the Fields Lexus Glenview team know you appreciated all the help. Thank you for the kudos. Safe travels!

February 01, 2022

Bought a 2022 ES 300H. Keith and Howard were fantastic. In a limited inventory market, Keith helped find the car I wanted. He was patient and focused on what I was looking for. Howard was great after th More

by joseph.f.jordan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Tennyson
Feb 02, 2022 -

Fields Lexus Glenview responded

Joseph, thank you for the great review! We are thrilled to hear that you found the right vehicle working with Keith, Howard, and the Fields Lexus Glenview team. Drive safely in your new 2022 Lexus ES 300h, and enjoy it! We hope to see you back again down the road!

January 27, 2022

I will only buy a car from this dealership. Fields Lexus Glenview exceeded ALL expectations from start to finish. I initially called in on an RX 450h that I saw online. Nate Boma was so straight forward wit More

by Max Shallow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard "5 star" Meron, Nathaniel Boma, Salina Villarreal
Jan 28, 2022 -

Fields Lexus Glenview responded

Hi Max - We are proud to have earned your loyal business! Thank you for putting your trust in our team here at Fields Lexus Glenview, and for highlighting your positive experiences with Nate, Salina, and Howard. Safe travels in your new car!

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